I had an issue with a broken seal on a box for a shower when it arrived and, honestly I thought it was going to be a complete headache to get resolved. I couldn't have been more wrong! Martin was amaz... Voir plus
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I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Voir plus
Slight problem with the website when I was trying to order, but completed my transaction a couple of hours later with no problems. Price of item purchased was very competitive. Goods were supplied... Voir plus
Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven'... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Coordonnées de contact
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, Royaume-Uni
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
4,5
Excellent
465 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was really happy with the customer…
I was really happy with the customer service. My first parcel had been lost by Royal Mail and they re sent at no costp
25 septembre 2023
Dislike,took 2 loninderming to come,unless I…
Dislike,took 2 long to come,unless I paid extra,felt like I did not pay the extra do got pushed behind others,wich really shouldn't happen,just another scam by companys
25 septembre 2023
Réponse de Plumb2u
Hello Mr Lawless,
Thanks for your feedback.
On the item you ordered from us, there is not an option to pay for faster delivery, the reason for this is because this item is shipped directly from our suppliers and it is shipped as fast as they can - can see from your order it was 5 working days for the order to be delivered to you.
Please note we do not prioritize orders above others, they are all processed on a daily basis at the same time.
Kind Regards
Plumb2u
Good product and delivered on time.
24 juillet 2023
Very quick delivery!
25 août 2023
Fast delivery
25 août 2023
A great investment
I have had the system installed for three years & replace the softener each year.
It is easy to replace & it has really cleaned any scale deposit from my system. After it took a few months to clean up the system even the small shower nozzles cleaned up.
A real good buy.
25 août 2023
Items out of stock but delivered in the end
I have to admit that I ordered a toilet frame and flush panel that had gone out of stock. An orange dot was next to the item and I wasn’t aware of the meaning! Within 2 days, they informed me of the situation with a restock date from the manufacturer. They offered a full immediate refund if I didn’t want to wait for it. I held on and it arrived just 1 day more than expected. Price was the best that I’d found anywhere! They apologised for the delay and my inability to contact them by phone. They did however respond to emails within 20 minutes! Overall I feel they did a great service
23 juillet 2023
Very cheap prices
24 juillet 2023
Excellent business
Excellent business, uncomplicated order and delivery service.
Had searched numerous sites for product with no luck.
Good stock supply and great communication.
Thank you
2 août 2023
Avis spontané
Good but part missing
Everything was good but part of the order was missing. Sorted very quickly.
23 juillet 2023
Good price for the unvented cylinders I…
Good price for the unvented cylinders I needed.
Telephone contact regarding order impossible however email response quick.
Delivery was a mess as i had to contact Plumb2U as well as the manufacturer to establish that order was out for delivery. No notification at all from any party so pure luck I was in to receive the order. So far several items are missing and I'm awaiting a response from Plumb2U
27 juillet 2023
Avis spontané
Monaco flusher couldn't buy at local merchants but plumb 2 u to the rescue
Got exactly I was looking for arrived as planned fitted in no time minimum fuss thanks will defo use again for anything I ever need
22 juillet 2023
Avis spontané
The online website stated they have…
The online website stated they have stock at Watford for click and collect. So I paid in full and travelled several miles to the store only to be told that the item might come tomorrow and that I must wait for another email to say its ready to collect. When I complained about the fact that no where on the order email did it say to wait or the actual fact, that the store does not hold the stock. They said its written in their terms and conditions. Waste of time and ended up costing me. I ended up buying the item from a friendly local plumbing merchant who was very helpful. Don't be misled by this company as cheapest is for a reason.
18 juillet 2023
Avis spontané
Réponse de Plumb2u
Hello Dipesh,
Thanks for your feedback, albeit not entirely correct.
You placed an order on our website for click and collect at our Watford branch. We do state on our website that collections can take 1-2 days to be available and you must wait for confirmation of the collection before making your way to the branch.
We allow 1-2 days, so that if the item is not available in branch, it can be transferred from our distribution centre to the branch within 24 hours of order.
Very sorry that you were unhappy with your experience when shopping online with us.
Kind Regards
Plumb2u
Never told Item was out of stock once ordered.
I ordered a toilet that said it had been dispatched so I removed the old one, I paid for speedy delivery and then a week later nothing had arrived so I emailed and was told it was out of stock.
This has left me with no new toilet and the existing one removed.
19 juillet 2023
Avis spontané
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