I had an issue with a broken seal on a box for a shower when it arrived and, honestly I thought it was going to be a complete headache to get resolved. I couldn't have been more wrong! Martin was amaz... Voir plus
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I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Voir plus
Slight problem with the website when I was trying to order, but completed my transaction a couple of hours later with no problems. Price of item purchased was very competitive. Goods were supplied... Voir plus
Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven'... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Coordonnées de contact
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, Royaume-Uni
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
4,5
Excellent
465 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Item and postage competitively priced
Item and postage competitively priced. Easy to order online and fast delivery.
20 février 2024
False in stock items and delays 2 months for order
Misleading in stock levels tricks. Stock was clearly shown in stock otherwise I will never had ordered it, so when I have ordered I was sent email to be notified that they will arrive in 2 months time. Disappointing and time wasting. I had to ask for refund.
3 mars 2024
Avis spontané
Best price
Best price. Fast delivery. Item is as described. What more can one ask for!
20 février 2024
This order was promised in 1-2 days and…
This order was promised in 1-2 days and took a week. (Single Lady with 2 children- no hot water!)
I contacted the manufacturer and they told me that they had 7 in stock and I could have it within 2 days.
Plumb 2 u just suggested ‘I cancel the order if was was not satisfied’!!
Great!!
Rubbish customer service.
22 février 2024
I had a problem with a thermostat on a…
I had a problem with a thermostat on a water heater I bought I got in contact with plumb2u.com by email and a new thermostat was sent out to me the next day with no charge.This is one of the best companies I have dealt with in a long time.
27 février 2024
Avis spontané
I was really happy to find a part that…
I was really happy to find a part that I was looking for. Great service!
20 février 2024
Got what I wanted without having to go…
Got what I wanted without having to go to expensive Duravit fitters. Great price, delivered fast and on time. Will absolutely buy from here again.
20 février 2024
Don't bother to call them
Having placed an order online I needed to speak to them regarding my order. Having tried to call then 30 time but unable due to call went to answer phone. I then phoned the click and collect company that I had picked, they advised me plumb2u never answer their phones, then they advised me to email them.
6 février 2024
Avis spontané
Réponse de Plumb2u
Hello,
Thank you for your feedback, though I am sorry to hear you were unable to get through on the telephone - unfortunately we are short staffed at the moment so the telephone lines can get extremely busy however we do always respond to emails within 24 hours.
Kind Regards
Plumb2u
Great company and speedy shipping I use…
Great company and speedy shipping I use them a lot
8 février 2024
Avis spontané
Excellent service but express delivery not overnight
Very good stock of parts but express delivery was a bit slow off the mark so still took a couple of days. No problems with returning unwanted parts.
25 janvier 2024
Avis spontané
Reasonable price and fast delivery
Reasonable price and fast delivery, don't just go to a shed look at other retailers as well would recommend.
24 janvier 2024
Avis spontané
Fast delivery
1 février 2024
Avis spontané
Timely delivery with no problems
26 janvier 2024
Avis spontané
Absolutely Spot On
31 janvier 2024
Avis spontané
Excellent price/product and service
Excellent price/product and service, highly recommend based on my experience.
28 décembre 2023
Avis spontané
go elsewhere
Order a toilet seat from them which broke during installation. Despite following instructions, they didn’t care. This seat cost >£100 so simply wasn’t of the quality expected.
Wish I’d ordered from a different company with a more forgiving returns policy.
13 octobre 2023
Avis spontané
Réponse de Plumb2u
Hello Dan,
Thank you for your feedback.
We are very sorry to hear your toilet broke when it was being installed however unfortunately our returns policy does not cover damages during installation.
We hope you managed to get this resolved in the end.
Kind Regards
Plumb2u
Thoroughly recommended
I’ve used these guys now a few times and they have been brilliant.
Great service and price and delivery has been spot on.
Restored my faith in online purchasing
5 décembre 2023
Avis spontané
Great service, great value for money.
I emailed first to check and make sure the product I wanted was in stock as I wanted 6.
I received an answer almost immediately.
I confirmed my order and I received it within a couple of days. All perfect and I saved a total of £13 versus my usual supplier of the same product.
Highly recommended.
I shall return!
20 novembre 2023
Avis spontané
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