Excellent service, I enquired about which thermostat I would need to replace an obsolete one, Andy replied very quickly to my query and I purchased the part. I had an issue with PayPal and Drew dealt... Voir plus
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I was very happy with my purchase from Plum Arena, price was very good and delivery time was very quick, communication throughout my process was also very good. I would use the company again and recom... Voir plus
L'entreprise a répondu
I ordered an obsolete part, but they found a new equivalent for me and sent that instead at the original price. Very good personalised communication. They went the extra mile for me
After placing my order for mixer taps, I received confirmation promptly and was informed at every stage as to the progress of my application. I was notified the day prior to delivery & on the morning... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Plumb Arena is a leading online supplier of plumbing and heating products ranging from boilers, radiators, heating controls, bathrooms, pipework, heating spares, fittings and accessories. We supply literally thousands of high quality products across the UK from a wide range of leading manufacturers all at great value trade prices. We also have a goods collection and distribution depot in North Staffordshire If you are unable to find the products you are looking for please contact us on 01782 576943 or email us at sales@plumbarena.co.uk
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Coordonnées de contact
Unit 16 High Carr Network Centre Millennium Way , ST57XE, Newcastle-Under-Lyme , Royaume-Uni
- 01782 576943
- sales@plumbarena.co.uk
- plumbarena.co.uk
4,8
Excellent
650 avis
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Website doesn’t make clear stock is not held
I ordered on 8 January. 4 days after ordering (on 12 January), I was told my item was not in stock. The website is unhelpful if it doesn’t reflect what you hold in stock and no indication is given that you may have to wait days, simply to be told you don’t have stock. Waste of time, and now waiting for a refund…
8 janvier 2026
Avis spontané
Réponse de Plumb Arena
Hi Philip,
Thanks for your review and apologies for the issues you had with your order. Unfortunately, we sell 1000's of products and cannot possibly predict when items will go in and out of stock. We always recommend ringing and speaking to one of our sales staff who can check stock and provide an ETA prior to your order. Upon finding out this from Bristan, you were informed within 4 days of your order that this was out of stock - unfortunately, this couldn't be sooner as we were closed over the weekend.
Your refund was processed immediately after one of our team contacted you, and as with any payment made by card, this takes 1-3 business days to leave an account and return to the original payee's account. This should be with you soon.
Thanks again.
Customer service at its best
Excellent customer service. Three days before Christmas my wireless central heating thermostat failed. I telephoned Plumb Arena to check the thermostat I required was in stock and spoke to a very helpful and pleasant adviser. Ten minutes after placing my order I received email confirmation that my order had been processed. I received emails updating me that my thermostat was with the courier and would be delivered the very next day. The following morning I was advised of a one hour delivery time slot early afternoon and the thermostat arrived exactly on time and well packaged. Two days before Christmas and my central heating was fully operational again. Amazing service so close to Christmas Day.
22 décembre 2025
Avis spontané
Absolutely brilliant service from Plumbarena
Absolutely brilliant service from Plumbarena. They dealt with my order incredibly quickly, and even when the original item wasn’t in stock, they found a like-for-like alternative straight away. It was delivered within 48 hours with no hassle at all. Really impressed with the communication and efficiency — highly recommend!
14 novembre 2025
Avis spontané
Ordered two packets of Honeywell…
Ordered two packets of Honeywell HR924UK Muilti Zone valves on arrival open the box to find one packet had had the seals cut when I opened it I found the 8 batteries were missing so I emailed plumb arena and explained what I had found had no reply so I phoned them only got a answer machine left a message expecting someone to call me back no got the same as my email nothing, I don’t recommend this company as worth dealing with I definitely don’t won’t give them anymore orders
12 septembre 2025
Avis spontané
Réponse de Plumb Arena
Thank you for your review. Please could you contact us to discuss this matter as we have no record/emails of any missing items? All of our products are brand new and direct from Honeywell. We will be happy to forward on the missing batteries ASAP. If you could contact us via telephone or email (sales@plumbarena.co.uk) as we are unable to identify your order at this stage, no name/order reference has been added to the review. Many thanks Andy
Arena plumbing ok but product not so much
Arena plumbing delivered speedily but product was the issue so not really their fault. Price was competitive.
26 août 2025
Delivery was very quick and it was very…
Delivery was very quick and it was very well packaged to avoid any transportation damages.
8 août 2025
Bristan Taps
The staff were helpful, The price was very good and the taps were delivered on time and well packaged.
7 août 2025
easy access to find stuff
easy access to find stuff
service updates if delays
best price around for service
20 août 2025
Excellent Customer Service
I called up before ordering online to ensure the product I wanted was available and the person I spoke to was very helpful, calling me back to confirm availability.
28 juillet 2025
Excellent supplier of plumbing parts
Excellent supplier of plumbing parts. Good service, reasonable cost on and fast delivery. Recommend...
11 juillet 2025
Avis spontané
Products (Bristan 1901 taps) came…
Products (Bristan 1901 taps) came within a few days, taps as described and no issues with them. Competitive price from Plumb Arena
28 mai 2025
Easy ordering quick delivery low price
4 juin 2025
Delivery was prompt and on time and the…
Delivery was prompt and on time and the price was competitive.
26 mai 2025
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