Excellent service, I enquired about which thermostat I would need to replace an obsolete one, Andy replied very quickly to my query and I purchased the part. I had an issue with PayPal and Drew dealt... Voir plus
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I was very happy with my purchase from Plum Arena, price was very good and delivery time was very quick, communication throughout my process was also very good. I would use the company again and recom... Voir plus
L'entreprise a répondu
I ordered an obsolete part, but they found a new equivalent for me and sent that instead at the original price. Very good personalised communication. They went the extra mile for me
After placing my order for mixer taps, I received confirmation promptly and was informed at every stage as to the progress of my application. I was notified the day prior to delivery & on the morning... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Plumb Arena is a leading online supplier of plumbing and heating products ranging from boilers, radiators, heating controls, bathrooms, pipework, heating spares, fittings and accessories. We supply literally thousands of high quality products across the UK from a wide range of leading manufacturers all at great value trade prices. We also have a goods collection and distribution depot in North Staffordshire If you are unable to find the products you are looking for please contact us on 01782 576943 or email us at sales@plumbarena.co.uk
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Coordonnées de contact
Unit 16 High Carr Network Centre Millennium Way , ST57XE, Newcastle-Under-Lyme , Royaume-Uni
- 01782 576943
- sales@plumbarena.co.uk
- plumbarena.co.uk
4,8
Excellent
650 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great product/price
Great product/price. Quick turnaround on delivery. Securely packed & delivered. Pleased with product.
8 décembre 2023
Ordered online over the weekend and was…
Ordered online over the weekend and was delivered on Tuesday. I don't expect any better.
12 décembre 2023
Very fast dispatch of excellent product …
Very fast dispatch and item exactly as I needed and working well
14 décembre 2023
I got a replacement heating controller…
I got a replacement heating controller sent to me in three days. Brilliant service. Well pleased.
29 novembre 2023
Fast and efficient sevice component…
Fast and efficient sevice component arrive on time and a great price.
11 décembre 2023
Really bad service from Andy promised…
Really bad service from Andy promised to get back with a price I had to chase up several times phone calls emails no reply and he was out of the office everytime I called obviously don't want your business waste of time
6 novembre 2023
Avis spontané
Réponse de Plumb Arena
Hi Sarah M,
Thank you for your order and we hope all is now resolved.
We are very sorry to hear of the issues you have faced with this order and the poor service received. We have looked into this as an internal matter. We found that two members of staff tried to contact you (via Telephone) to clarify the boiler serial number & details but got no response/answer. Therefore, we assumed that this was resolved (apologies).
Due to the part consisting of a lot of separate products, we needed to clarify what parts were required and to make sure that we were supplying parts for the correct model. Obviously, it is very uncommon to sell a full pack of installation products for a new boiler as spare parts.
Thank you once again for your custom!
Kind Regards
Neil
Very good all round.
Found Bristan taps at a very good price. Easy to order and delivered in less than 3 days. Well packed.
25 septembre 2023
One of the best company I’ve ever…
One of the best company I have ever dealt with, very reasonable pricing, less than 24 hours between ordering and receipt of the shower. Unbeatable service, highly recommended and most definitely buy from again!
13 octobre 2023
All good delivery good
13 octobre 2023
Good product delivered quickly
3 octobre 2023
Very fast delivery time
Very fast delivery time, getting the right part to me with the minimum of fuss.
27 septembre 2023
Quick delivery with well tracked…
Quick delivery with well tracked courier information. Cheaper than the competitors. Came with great additional instructions which helped massively with the set up of the replacement thermostat.
18 septembre 2023
Good website and easy ordering
10 octobre 2023
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