Not discounted. Another traveler on my trip, same hotel, same day, same type of room and their tickets were cheaper. Will go a different route next time instead of using plum benefits.
L'entreprise a répondu
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Lisez les avis des autres
Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through thi... Voir plus
L'entreprise a répondu
It got me an excellent rate for a rental car. Plum Benefits should just make sure they have the "pay later" option as a default, too. This was my first time using Plum Benefits, and I am happy with th... Voir plus
L'entreprise a répondu
My experience with this business used to be wonderful and it has since turned into a very untrustworthy company. Their system made an error when completing a recent booking and I have spent 3 months t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
5551 Vanguard Street, 32819, Orlando, Etats-Unis
- 4075973555
- trustpilot@plumbenefits.com
- plumbenefits.com
3,0
Moyen
383 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love this
I love this! To be able to get my flights reduced by buying gift cards is absolutely awesome, especially in this current economy and high fuel prices. It's fast and easy.
30 mai 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
i saved $200.00
2 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
So easy and convenient and save you so…
So easy and convenient and save you so much money.
1 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
In the total price I paid $300 more…
In the total price I paid $300 more than advertised on the website. The listing states "all fees included" and then you don't even show the taxes until after the cahrge goes through. That is very deceptive.
27 mai 2026
Avis spontané
Réponse de Plum Benefits
Thank you for sharing your feedback—we truly understand how frustrating it can be when the final price is higher than expected.
We want to clarify that the price initially displayed reflects the base rate for the booking. During the checkout process, applicable taxes and any required hotel-imposed fees are calculated and added before you complete your purchase so you can review the full total prior to payment.
That said, we understand your concern regarding the “all fees included” messaging. We recognize that this may create the expectation that the initial price already reflects the final total, including taxes, and we appreciate you bringing this to our attention. Feedback like yours is important and helps us evaluate how we present pricing so it’s as clear and transparent as possible.
Please note that taxes are government-imposed charges that can vary based on location and are often calculated at the final stage of booking. However, the full amount—including these taxes—is presented for review before the transaction is completed.
We sincerely apologize for any confusion this may have caused and appreciate the opportunity to address your concerns. If you would like us to review your specific booking in more detail, we’d be happy to assist further.
Feedback on support process
The buying process was OK, however I do want to share the feedback that there needs to be more support or direct heads up when buying tickets. I have no idea what tickets I bought, besides the row. I wanted to buy another ticket but since it is not shared what tickets I bought, I have no way of knowing which ones to buy. I called customer support, and they told me there was literally nothing they could to to help me (not add a ticket to my purchase, not give me the seats I have in order to buy the addition, not even by helping me leave a note in some way to have them seated together, and not even to give me back the order and I would just do a new one, even though I did the purchase an hour and a half ago). Honestly, next time I would prefer to do the purchase directly with the official site, as this was regretfully not a good customer experience/support.
26 mai 2026
Avis spontané
Réponse de Plum Benefits
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear about the confusion around your ticket details and the difficulty you had getting assistance. We understand how important it is to know exactly what was purchased, especially when trying to add additional tickets or ensure seating together.
Please give us a call or share your order number, and we’ll be happy to take a closer look and see how we can assist further.
Do NOT book a hotel stay with…
Do NOT book a hotel stay with Plumbenefits! Extremely disorganized and unprofessional! Please be aware of the micro print when purchasing hotel stays! Ti get a response takes well over 72 hours. When you reach a customer service you are told to wait for a response. I had a 2 night reservation worth almost $1k. Had a last minute family emergency & requested a credit or option to reschedule! Plum could not help as they needed answers from a 3rd party!! They did not show any consideration. I was told i must cancel my reservation to be considered for a refund or reschedule option! Which is BS and a scam. No flexibility toward customers. No consideration towards customers. Would’ve given zero stars if possible.
23 mai 2026
Avis spontané
Réponse de Plum Benefits
Thank you for sharing your feedback—we’re very sorry to hear about your experience and the frustration this situation caused.
We understand how difficult unexpected situations can be, and we truly empathize with your need for flexibility. For hotel reservations, if there’s a possibility your plans may change, we do recommend booking a refundable option when available. For non-refundable bookings, any exception (such as a refund or credit) must be reviewed and approved by the hotel or supplier, and while we’re always happy to submit the request on your behalf, it is not guaranteed and can unfortunately be declined.
We do our best to advocate for our members in these situations, and we’re sorry this did not meet your expectations. If you’d like us to take another look at your case, please feel free to call us or share your order number—we’d be happy to review it further.
Thank you again for your feedback.
My tickets were never sent to me
My tickets were never sent to my account. I had to purchase new tickets at the gate. I called for a refund, they said I never reached out to try to resolve, which is a blatant lie since we were chatting with their agent yesterday. Horrible experience.
21 mai 2026
Avis spontané
Réponse de Plum Benefits
Thank you for your feedback—we’re very sorry to hear about your experience and the inconvenience this caused.
Please call us or provide your order number so we can review your reservation and see exactly what happened. Our team would like the opportunity to look into this further and assist you.
MAJOR SCAM FROM LONG ISLAND NY
Still no update from this company. They are so basically crooks. I purchased a hotel room within the 24 hour cancel range for a hotel that is no longer operating under the name four points by Sheraton - that was the name I purchased when I went to Google the address Google states permanently closed. After calling spending so much time to try to get my money back I figured out that the new name is best western. They have zero understanding and were not helpful what so ever. Waste of 350. Can’t believe this is a northwell backed site when they commit fraud. It’s disgusting that I have to go lengths months later to even try and recoup my money. Huge mistake do not book with them.
18 novembre 2025
Avis spontané
Réponse de Plum Benefits
We’re sorry to hear about your experience and understand your frustration.
While we do not control property name changes, the hotel did confirm that your reservation was active and honored under your name at the location operating as Best Western. As outlined at the time of booking, hotels may undergo branding or management changes, and these updates do not impact the validity of an existing reservation.
We also reached out to the property regarding your request, and they have advised that a refund was not approved since the room remained available and confirmed for your stay.
That said, you are welcome to contact the hotel directly and ask to speak with a manager to discuss your concerns further. We’re also here to help review anything on our end should you need additional assistance.
found exactly what i needed to purchase…
found exactly what i needed to purchase quickly
9 mai 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the feedback. Thank you so much and enjoy all the great deals.
I always have trouble receiving my…
I always have trouble receiving my tickets after I purchase them. I always have to call the customer service number for assistance to resend the tickets.
24 avril 2026
Avis spontané
Réponse de Plum Benefits
We apologize for the inconvenience you experienced. In some cases, ticket emails may be filtered into spam or blocked by certain email providers, so we always recommend checking spam/junk folders and ensuring there are no email filters preventing delivery.
If tickets are not received right away, our customer service team is happy to assist by resending them and making sure everything is received properly. We appreciate you reaching out for support and are always here to help ensure a smooth experience.
Manipulativelying website, horrendous customer service.
If I could leave less than one star, I would. Not only the ticket was not delivered 48 hours prior to performance, I had to spend 30 min on the phone to get the tickets emailed. But the worst part was that the website is tricking while you reserve your seat. You think you are buying orchestra tickets, but if you don't check it, you are destined to be very disappointed, as it might be only Mezzanine. They do it on purpose to confuse you, very clear marketing campaign.
26 avril 2026
Avis spontané
Réponse de Plum Benefits
We’re sorry to hear about your frustration and appreciate the opportunity to provide clarification.
For Broadway performances, including The Fear of 13, tickets are distributed by the Broadway ticketing system and are sent 24–48 hours prior to the performance. In some instances, delivery can occur closer to the show date, which is standard across Broadway vendors. There were no reported technical issues with the Broadway system for this performance, and tickets were successfully issued once requested.
Regarding seating, the guest personally selected and confirmed Mezzanine A–D Center and Sides during checkout. Seating sections, pricing, and availability are clearly displayed prior to purchase, and customers are required to review and approve the final selection before completing the order. Orchestra and Mezzanine sections are listed separately, and no seats are substituted after purchase.
We understand how important clear communication and timely delivery are, and while we regret the inconvenience of needing to contact customer service, our team ensured the tickets were provided promptly once reached. We strongly encourage guests to review seat details carefully during checkout and to reach out to our support team with any questions prior to purchase—we’re always happy to help.
Not very happy
I am not very happy I went to book my hotel for next weekend got to check out and I couldn't BECAUSE A MESSAGE CAME UP DISCREPANCY in price. I was asked to close out of the window and try again. I did that twice again the same message. On the 3 attempt the price increased. this is so unfair how do you change the price in the middle of the day. If it wasn't for a funeral, I would cancel all together.
23 avril 2026
Avis spontané
Réponse de Plum Benefits
We’re very sorry for the frustration this experience caused, especially given the circumstances of your visit.
Hotel prices are set by our hotel partners and are subject to change based on real‑time availability and demand. When a room is in high demand or limited inventory remains, pricing can update quickly—even within the same day. If a discrepancy message appears during checkout, it usually means the previous rate is no longer available.
We understand how disappointing this can feel, and we strongly encourage guests to call our customer service team while booking, as rooms can sell out quickly and our agents can help confirm availability and pricing in real time to avoid these situations.
Impossible to Cancel Hotels
You tell me I can cancel my reservation within the next 3 hours even for a non refundable hotel. But when I click cancel my reservation it takes me to the dumb website where I am unable to do anything and obviously the window to cancel will lapse. Unbelievably horrible customer service.
23 avril 2026
Avis spontané
Réponse de Plum Benefits
We’re sorry to hear about your experience and understand how frustrating that situation must have been—especially when time-sensitive cancellation windows are involved.
We’d like the opportunity to review exactly what occurred. Please call us directly or provide your order number so we can look into the issue with you in real time. In some cases, access issues may be related to account login status, browser settings, or how the reservation was booked, and we want to ensure nothing is missed.
Our goal is always to provide clear options and timely support, and we welcome the chance to help resolve this for you.
I’ve added a gift card I received from…
I’ve added a gift card I received from the Showcase Theater but I didn’t receive the discount prior to the purchase.
23 avril 2026
Avis spontané
Réponse de Plum Benefits
Please contact us directly or provide your order number so we can review this further. We understand that you added a gift card received from Showcase Theater; however, it appears that the discount associated with that offer was not applied before the purchase was completed.
To help us fully investigate what happened, please also provide the promo or discount code you attempted to use at checkout, along with any screenshots or confirmation details you may have. Once we have this information, we’ll be happy to review the transaction and advise on any available options.
Thank you, and we look forward to assisting you furthe
Great way to save money
Great way to save money. I have tried searching multiple engines such as google, expedia and even military friendly and this still gave me the best price on both hotels and recreation.
22 avril 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the feedback. Thank you so much and enjoy all the wonderful deals.
Broadway Tickets Purchase
I was able to purchase Broadway tickets, Orchestra seats, at a reasonable price.
21 avril 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the feedback. Thank you and enjoy all the great deals.
We rented a car through Plum Benefit…
We rented a car through Plum Benefit for a family trip, and the experience was extremely frustrating. When we went to pick up the vehicle, the dealership charged my husband the full price for the car instead of honoring the rental arrangement.
I immediately contacted Plum Benefit to request a refund. Unfortunately, customer service repeatedly submitted tickets but never actually resolved the issue. I had to keep calling over and over again, with no real progress or accountability.
What they advertise as a “deal” turned out not to be a deal at all—we could have rented a vehicle elsewhere for less and avoided all this trouble.
Based on my experience, I would strongly advise others not to do business with them. If I could give 0 stars, I would.
29 mars 2026
Avis spontané
Réponse de Plum Benefits
Thank you for bringing this to our attention. We’re very sorry to hear about the frustration you experienced with your car rental booking.
So we can properly investigate what occurred with the reservation, billing, and the charges applied at the rental counter, we’ll need the order number associated with the Plum Benefits booking. Once we have the order number, we can review the transaction details, confirm what was booked through our platform, and follow up with the rental supplier accordingly.
Please provide the order number at your convenience so we can look into this matter further and assist you as best as possible.
Discount prices
4 avril 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the feedback. Thank you and enjoy all the great deals.
not worthy
While the website gives a discount, it takes a huge "fee" that makes the discount irrelevant.
1 avril 2026
Avis spontané
Réponse de Plum Benefits
We apologize but we charge taxes by law and fees. If you have a issue with the fees please reach out to us or provide an order number for us to research this matter.
I would like to share feedback…
I would like to share feedback regarding my experience with the Plum Benefits program. In a recent instance, I was able to book the same hotel independently at a rate approximately 30% lower than what was offered through the Plum Benefits platform. As this program is intended to provide employees with meaningful discounts and added value, this experience was unexpected and somewhat concerning. I am sharing this feedback to help highlight a potential gap in value and to support ongoing evaluation and improvement of the program’s offerings.
20 mars 2026
Avis spontané
Réponse de Plum Benefits
Thank you for taking the time to share your feedback with us.
We appreciate you bringing this experience to our attention and understand your concern. The Plum Benefits program is designed to provide employees with access to competitive pricing and added value across a wide range of travel options. Pricing can vary based on factors such as availability, promotions, timing, and supplier‑direct offers, which may occasionally result in differences when comparing bookings made through other channels.
That said, your feedback is important to us. We will share your comments with our partners so they can continue to review pricing competitiveness and evaluate opportunities to enhance the value offered through the program.
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