Pluspoint Avis 

Pluspoint made it easy keep our listings and reviews in one place. Setup was quick and the team, was helpfull whenewer we had questions.

Was a bit skeptical about the whole GEO thing. Now people find us because ChatGPT or Google AI overviews mention our restaurant when someone asks for spot in the area. Pluspoint handles the boring part: listings sync across every directory, review generation from table QR codes, AI-drafted replies in our voice, and builk social publishing to all our Google profiles and social pages.

Dashboard is dense at first, you get used to it.

if AI recommends restaurants to people looking for one and yours isn't in the answer, this is worth it.

Before Pluspoint, asking ChatGPT or Google AI Overviews for "best [service] in [city]" left us out of the answer. Listings sync pushed clean data across Google, Apple, Bing, and the long tail. Review generation via QR codes tripled monthly volume. The AI optimization modules quietly handle the structured-data work. Three months in we started showing up in AI answers for the queries that mattered.

Initial listings sync takes a few days to fully propagate. Small thing.

If AI discovery matters to you, this is the fix.

We switched from Birdeye because we wanted everything in one place instead of jumping between tools. HubSpot sync runs out of the box, while Zapier covers anything else.

Now our web chat, Instagram, and Facebook conversations all end up under the right HubSpot contacts, simplifying follow-ups. AI chatbot qualifies first-touch leads into deal pipelines. Branching NPS surveys segment for nurture. Email and SMS campaigns from the same tool.

Setting up the HubSpot field mapping took a little learning curve, and once we set it up, we haven't needed to touch it again.

Overall, it's been a smoother workflow than we had with Birdeye, and we're paying less for it.

Use Pluspoint for review management, the omnichannel inbox, social publishing, and directory listings. The integration between the four is the real value. Listings stay clean, reviews come in via QR, AI replies draft in brand tone, and webchat plus Instagram plus Facebook DMs land in one inbox.

Reporting could go a layer deeper. We export for the secondary views.

Solid all-in-one.

I help with marketing for four flower shops across London. Before Pluspoint, our addresses and hours were wrong on half of the maps, and one shop's phone number was out of date for two months. That's all sorted now.

We stuck QR codes at the till and on the delivery cards. A few new Google reviews come in every week and the replies get drafted for us automatically in our tone of voice.

Last month, a customer said her phone suggested us when asked for the best florist near London Bridge. That wasn't happening a year ago. That wasn't happening a year ago.

The dashboard takes a minute to learn but you get used to it.

Own a 19-restaurant chain across BC and Alberta. The ops team picked Pluspoint after benchmarking it against two US suites. Per-location pricing made the math work. Three months in: weekly Google reviews more than doubled via table QR codes, AI replies handling responses in brand voice, listings clean across Google, Apple, and Bing, social posting to all 19 GBPs plus Instagram and Facebook from one queue, and webchat plus social DMs landing in one inbox.

Day one: routed webchat, Instagram, and Facebook DMs into one inbox.
Day two: trained the AI chatbot on our docs and FAQs for first-touch deflection. Social publishing now covers Facebook, Instagram, and our Google profiles from one queue.

One small gripe: "questions the bot didn't answer" could be more visible in the dashboard. We track it manually.

Fast setup, fair price, support that replies. Replaces three tools.

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space.

It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

They have SMS, email, and QR reminders to send to customers after they visited your business. We've been working with Pluspoint for three months – the service does its work very efficiently, the number of reviews is growing.

Well, I'm working on a marketing promotion for a small hotel chain. We have 10 locations in the UK. It was quite hard to manage and respond to reviews on each location and platform (like Facebook, Google, Yelp, and so on). Pluspoint is a real help – I can see all the stats about our reputation, sort reviews by location or platform, and respond to them. I am completely satisfied!