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4,2
19 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I bought a kit from Plycraft for my Ford transit custom. The kit was great and fairly easy to install.
Unfortunately I made a mistake on one of the pieces and after speaking to Joe they’ve sent me out a new piece free of charge.
Great customer service and quality, would highly reccomend.
Ordered a floor for my van, but I miss read the shipping details, a fault of my own and they could not ship the floor to my location. They still tried to get a courier to ship it but were unable to, which is understandable due to the location. I emailed them after working hours to ask for a refund and got a response with in 15 minutes, they processed the refund the same day and the money was back in my account a few days later. This situation was no fault of their own, yet they still apologised and sorted it out immediately, excellent customer service.
I ordered the wrong floor for my van and got in contact with Joe who was super helpful with organising collection of the old order and delivery the correct one. Thanks again for the help. Highly recommended with great customer support.
Best ply lining company around, I ordered a Sprinter kit and it was exceptionally good, cuts were clean and it came within a week.
I had a bit of an issue with a wrong order I made, but the way it was handled really impressed me. As soon as I got in touch, they were quick to respond and got everything sorted without any fuss.
They arranged the correct replacement straight away and made sure everything was spot on .It was all dealt with quickly and professionally, which I really appreciated.
Mistakes happen, but it’s how a company puts things right that matters — and they absolutely did. I’d happily recommend them and wouldn’t hesitate to use them again.Thanks Joe for my linings
Jamie
Poor service.they do not keep up with the market vans change they advertise ply kits fit all models all years.
Dont fall.for there website do ypur homework before you make the purchase.
Yoir better off gping to a company that knows there stuff rather than plycraft
Avoid Avoid Avoid
Réponse de Plycraft
We have looked in to this and can not find a record of any order with your details. Please contact us directly at sales@plycraft.uk with your order details so we can review the situation properly and work towards a resolution.
We appreciate all feedback — positive or negative — as it helps us improve both our communication and service.
Kind regards,
The Plycraft Team
Panels and floor fit well, helpful over the phone and easy to navigate website.
Would recommend to anyone looking to upgrade their van.
The company’s ply is very good and fit my van perfectly, and the delivery was very good!
Nice business to deal with – the type where the guy that answers the phone actually does the work and knows his products. Not many of these owner managed firms left now, we ordered the wrong product so I called them and they could not have been more helpful, making me the one I needed in an hour and taking back the wrong one. 5 Stars.
I purchased a ply floor for my Ford Transit but unfortunately I had selected the wrong size.
Plycraft were very helpful in arranging prompt collection and sending a replacement kit in the correct size.
The flooring was excellent quality and fitted well - I would definitely recommend buying from this company - A++
Brought a kit for my VW caddy, website is so clear and specific. It came promptly and it looks great. Will be buying more for my business vehicles 👍🏼
Joe was so helpful with advising which kit I needed and how to fit. Arrived super quickly, A star service, thanks so much!
Bought a kit for my transit. Did the job. Would buy again.
I bought a kit for my mercedes Sprinter and it fitted like a dream, but no screws provided.
I bought a ply lining for my VW, it arrived within a week, quality and service were excellent.
Really pleased with my order from PlyCraft! Got a ply lining for my Mercedes Vito and it fits perfectly. Great quality, fast delivery, and top-notch service. Joe was super helpful throughout the process. Would definitely recommend
Contacted plycraft.uk to discuss what kit I would need to order for my van, which I then ordered. When my order arrived it was not the correct kit for my van.
Upon speaking to them I was initially told they were sorry for mistake and would send correct one. This did not happen so I contacted them again and was basically shouted at and told it was my fault. Very unprofessional and unpleasant. In the end I had to go through my credit card to get a refund. I can not recommend this company.
Réponse de Plycraft
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet the standard we aim to provide.
We would like to clarify that a full refund was issued directly by us, in a timely manner, and you did not need to go through your credit card company for the refund process as stated.
Regarding the order issue, we regret that the kit you received was not the correct one for your van and that any communication from our side felt unprofessional. This is not reflective of the service we strive to deliver, and we will be reviewing the situation internally to ensure it does not happen again.
In this instance we did discuss that you had in fact ordered the wrong kit, and we supplied exactly what was ordered.
Thank you again for your feedback, and we wish you all the best.
Kind regards,
Plycraft UK
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