Plymouth Rock Assurance Avis 28

After being with this company for two years with car insurance and they were good my situation changed and I switched companies. After being told I was fine they took a nearly 400 dollar payment completely unauthorized then tried to say I was told. I never was and was able to show them this but they didn’t relent until I had to block their access from my bank and threaten to call the attorney general. It’s set me into overdraft and will ultimately hurt my financial situation for a while because I’ve had to put payments on hold and i already struggle enough. Buyer beware.

Horrible customer service. I had to file a claim with Plymouth Rock, (my insurance) after a guy hit my parked vehicle, and found out his insurance policy had lapsed. I went through the whole claims process, did their accident reconstruction app, and had my verbal report recorded, as well as texted and emailed all the details. I already had an estimate done prior to making a claim. I have given my information repeatedly to the claims rep, who continues to give me the run around.. I've offered over 6x times for them to come look t my vehicle, but they insist I work with one of "their" shops. I have told them repeatedly, I am not. They claim I haven't given them information, when it's clearly in black and white, threatened to close my claim several times... Yet they have been repeatedly given all the information. Absolutely ridiculous, it's been since November of 2025, and the rep keeps taking on circles... trying to close the claim, instead of doing the right thing, and paying out the claim, so I can be made whole again with a shop and timeframe of my choosing. I did my part, I paid for the service... I should receive service...next is the BBB and an attorney...Consumer beware!! Also, contacting my local agent who setup this policy to recommend he not recommend this company to anymore clients, before reading all the similar negative reviews. Plymouth Rock need to audit themselves and do some restructuring from within, if they want to salvage any type of reputation...

On Jan/26/26 my car was hit by a Plymouth Rock insurance carrier; he was at fault. The next day, I made a claim to PLYMOUTH ROCK insurance company, then talked to their adjuster. Until now, my car is still in the body shop, so mad and called her, even her supervisor, still has no any answer or solution. This insurance company is SUCK ! I want to hear something from them.

Switched to this company for homeowners insurance after falling for their hype tv ads. Sorry if this is a little long but it's important to know. Signed up, paid the premium in full and then got a call that they were sending someone out to view the property. Said they did not need to go in the house. I told them no problem. A few days later I received an email that if I didn't repair the damage to the roof that they would have to cancel the policy. I called customer service and asked "what damage?" and requested pictures because I could find no damage, not even a loose or broken shingle. The rep said they would forward photos. A few days later I got an email stating that the previous email was sent in error but I did need to clean the roof or they would cancel coverage. Again I called and told them the house exterior had been cleaned less than 1 year earlier by a professional house exterior cleaning company and again requested photos. No photos ever arrived and near the end of the year I got a letter stating they would not renew the policy because I didn't repair the damaged roof. Totally unprofessional and probably just setting things up in case I made a claim and they needed an excuse not to pay. For reference, I am 69 years old and have owned 3 homes since I was 25 and have never filed a claim on my homeowners insurance. Steer clear of these clowns.

I paid amount of 391$ for a new policy . I was sent a letter stating it needs to be paid by the 15th of feb I paid on 14th on Sat the week of Presidents’ Day . Got email say payment got return . So I paid of 17th after president day a week go by showing account active . Then got another email saying I have to pay 468$ fo march 16th I was concern why I have to pay that much for liability. I decided to call my agent he called them saying my policy is suppose to be cancel not active so today . Because of me calling thy decide to cancel my policy after a week of active policy . All this time I’m assuming everything was good . I could got pulled over and got towed. Now they say they reimburse me 130$ n rob me for 262$ saying it applied towards account if applied toward account then my account suppose to be active correct ? Where is my other account half of my money . Why am I only getting back 130$ if my policy is cancel ? U rob me for my money !!!!!!! I never had a policy with u guys that$391 was suppose to be for a new policy with u guys so why am I not getting that policy ? Why representative can’t explained to me why but. To say the bank notify us of bounce check n notify them yesterday but all the whole week my account was active . Sony telling me u guys sent another payment for 3/16 of 428$ n if I pay that ya guys will rob me again ! Make no sense of the BS . U guy doing it could at least be reinstated instead cancellation!! Piece of shit as company ‘

Plymouth Rock routinely tries to enroll its customers in bells and whistles add-ons that do - and I mean this sincerely - nothing for your insurance. The list is huge, if you're a current customer login and feel disgusted, look at your historic bill line by line and see the weird things this NAIC accredited company got away with. How about during COVID travel restrictions when they tried to add on a premium that would reimburse me (minus deductible) for counterfeit money you get during international currency exchanges? Or my personal favorite, hundreds of dollars over my lifetime for the courtesy of getting first dibs on NFL Patriots game tickets. You can't make this up. Hidden inside a professional package from a company you are trusting your life with was a charge for NFL ticket opportunities.

But this final experience summarizes it all:

After Plymouth Rock re-enrolled me in Home Concierge services without my consent (notice a theme?), when I informed them I would be leaving the company outright over this, they ghosted me. When I did finally leave them, as a final twist, they manually unenrolled me in paperless billing just so they could send my mortgage company a bill for $25 the week before my policy ended.

I'll give them props for being petty, but this is not the kind of service you want from your insurance company when they've overstayed their price.

I tried to cancel my Plymouth Rock policy on 11/28/2025, but their office was closed. I received an email confirming the closure and a confirmation from an employee the next day. I finally canceled on 11/29/2025, but at no point was I advised that my payment would still be pulled. On 12/3, they withdrew $197.58 from my account, causing an overdraft. Their representatives gave conflicting information, cited a 9-year-old ACH agreement I was never reminded of, and said refunds could take 30–60 days. This demonstrates negligence, poor communication, and unethical practices. I strongly caution others considering this company.

Worst company ever. Cancelled to go with liberty mutual and saved over $ 400 a month. For the few days I was insured I am only getting refunded $86.00 out of the $559.00 I was charged. Evidently they charge to cancel. Dumb also wanting a form faxed from liberty mutual took several days by insurance agents. Braley Wellington never go here Worcester Massachusetts

These reviews are very accurate! Just have an update on the agent that just called me and still haven’t reviewed the dash cam that the wyt trooper said was present that said we were both merging, there is no merging on the turnpike when your farthest left!!! We had to move to the right of the highway when to pull over!!!! I told her until she review the dash coma of the other driver there’s nothing else for us to talk about!!! Also will not be renewing me!!

I have been with Plymouth Rock for about 5 years and had a great experience with them. I have had 2 claims- 1 for auto damage from backing into guard post at a gas station and other wind damage to my roof. Both were handled promptly and to my satisfaction. Great company to do business with!

I would give zero stars if possible.

I started my policy paying 400 a month. After renewing it raised to 607 without notice. (never been in an accident or even pulled over) I ended up paying that amount monthly and I started to notice inconsistencies with my bill. Every day/week It would be a different amount (off by 100-1000) and I would contact them, and they would always state they made a mistake and would have it fixed (never was). I then started to see reversed transactions after making a payment but would never see the amount credited back to my checking account. I eventually got frustrated and told them to cancel my policy immediately and that I am contacting a lawyer.
They continued to charge me and started charging me more than 100 a month for homeowners' insurance. They have sent me a bill of over 2500. I do not rent or own a home, and I didn't ask for that coverage. Plymouth Rock will scam and take advantage of you!!! STAY AWAY!!!

P.S They aren't accredited by the BBB.

How nasty is it that this company insures my home for years and I make zero claims whatsoever but one day they say they aren't renewing me.
That's seriously bad business and horrible customer service.

Pls 🙏 do not try even one bit to sign up , you be ripped of and cry like a baby . They have no respect of the middle class people and will make sure by the time they done you homeless,

Just to set the stage here, I have been insured with Plymouth Rock for the last two years, I have four vehicles on that policy.
On 12/03/24, my car was badly hit in a motor vehicle accident. The vehicle was taken to a tow yard, then a body shop. Two weeks ago, the body shop sent them an appraisal for repair of over $20k, the appraiser nor the adjuster have done nothing with that information, the have been dragging their feet, nothing has been done other them sending me an email saying that I need to return my rental in 4 days. This has been very stressful for me.
This Insurance company charges me high dollars, and fails to provide you the very service they have charged you for. what a shame.
I will not recommend this insurance to anyone.

If I could give less than one star I would. My car was parked. I was not in car. I found damage to the rear of my car when I came back. Plymouth Rock is telling me I backed into something trying to avoid surcharges. The damage amounted to approximately $3000.00 on a $90,000 car. After 3 adjusters a forensic team and 2 months of investigation later - which probably cost more then the actual repairs they did cut a check sent it to the auto repair shop then changed their minds and then told repair shop not to cash- then told me there were several "internal mistakes" made by the Plymouth Rock office. Very strange - they should be investigated. I pay my premiums on all my cars on this policy in full when I get the bill.

I have been a loyal customer of Plymouth Rock Assurance for several years, maintaining my policy in good standing with zero claims and always paying on time. Historically, the company conducted home assessments themselves, but they recently shifted this responsibility to customers as a self-service task. I was not aware of the importance of this new requirement and unfortunately missed completing a self-home assessment.

Despite my years of loyalty and spotless claim record, Plymouth Rock chose to drop my coverage due to this oversight. This decision seems to prioritize cost-cutting over customer service and flexibility. It’s disheartening to see how a long-term relationship can be dismissed so quickly over a procedural change that was not properly emphasized to loyal customers. If you're considering Plymouth Rock for your insurance needs, be aware that they might prioritize their bottom line over customer loyalty and flexibility. I am extremely disappointed and now in the process of finding a provider who values their clients and provides clearer communication.

My 6 month charges are $190!? I paid my car off I took a safety coarse and no discounts dui over 10 years ago and one ticket a year ago they say I ran a red light at airport circle when the sun was in my eyes but not theres

review Horrible had a sump pump failure in my mom’s home. My mother passed I called the company and was given a claim number. I was told to get a water company to pump out and to retain

Plymouth Rock Assurance is by far the worst insurance, They treat the insured like trash, I have a collision shop in new jersey, we see it time and time again, we even complained to the regional supervisor Dave in Boston, he is also full of S--t, if you have a claim they will spit and glue you vehicle back together to save money, you will no get them to even look at you vehicle for two weeks, payment will take at least another two weeks, you will no be able to get them on the phone to complain after you paid them good money, please do not used them unless you want a nightmare.