I only have two complaints. My pocket Wi-Fi box arrived a day late. There were three of us connected to it, and the battery drained quite quickly; even with the rechargeable battery, it didn't last mo... Voir plus
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Ordered pocket wifi for 2 weeks. Credit card was charged correctly, and device arrived as requested. Powered on and it worked great for 1 week. Then stopped working. Emailed multiple times, even tr... Voir plus
If you are traveling to Japan and need pocket WiFi do not get it from POCKET WIFI JAPAN COM. I am currently in Japan right now and got the WiFi from this company, it work for 4 days but on the night o... Voir plus
Started off well - device delivered to hotel on time. After 10 days stopped working. Nothing showing on screen. Emailed customer support (as no phone number available anywhere on their website) at 8... Voir plus
2,0
Bas
24 avis
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Great mobile wifi service
I can honestly say I had an excellent service from this company. Ordering process straightforward. I received my device, a round disc, branded 'Macaroon', a brand I am not familiar with, which I found easy to operate and the battery life was impressive; it lasted all day with 2 users. Also your rental includes a battery pack as well. We visited most touristy places included Nikko and Lake Chuzenji, up in the mountains. We did not suffer any connectivity issue. Throughout our time in Japan, we sent loads of photos on Whatsapp and all sent off okay; no lagging, no throttle on bandwidth. My personal advice to potential renters is - collect your device from the Airport unlike me; I decided to have it delivered to the hotel. Problem was I had no reliable 'free' wifi servies on the JR Narita Airport express into Tokyo city. So if a problem pops up between airport to your hotel then you are snookered!
8 mai 2024
Avis spontané
SCAM!
SCAM!! FAKE!!
Don't buy it. You will never receive a e-mail or anything.
But they do take it of your creditcard!!
First i thaught it didn't work because after paying it went to a blank website. So i tried it again and the same thing happend.
After i checked the creditcard and they took it off twice. But i never recieved a e-mail or confirmation of the order.
So don't do it.. You won't get anything.
5 février 2024
Avis spontané
Please improve your customer service and reply mails.
I was on business trip and rented a unit for 29 days. The unit sent was battered and worn out. It worked for few days and the charging port malfunctions, causing it to overheat during charging (but the unit wasn't charging at all). The unit was used appropriately and kept dry in office environments. Emails were sent within the day and followed up but no replies since. Please improve your customer service and send actual working units. Thanks
18 septembre 2023
Avis spontané
Awful service, do not use Japan Pocket Wifi
Absolutely awful service, do not use Japan Pocket Wifi. We rented a pocket wifi for two weeks, it did not work at all and it took them a week to send out a replacement, they then refused to give us a refund for the week we didn't have a working pocket wifi. Horrendous company and terrible customer service, go elsewhere.
9 mai 2023
Avis spontané
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