Pokelove Avis 

My order was delivered on time. However the order was wrong. I’ve been trying to rectify this for 4 days straight now. I have emailed and been ignored, Whatsapped and been ignored, phoned and been put down on. I see that being ignored is the common trend from PokeLove. I was genuinely excited about their product however I feel that their extremely poor customer service negates any positive aspects of their product.

I love it! I forgot to attach a picture when placing my order and I contacted them and they answered and let me send a picture over WhatsApp. Everything is very well done. It met my expectations and more. I did order express delivery. I ordered on Saturday and got it on Wednesday, so it's not that great in delivery time. Overall, it was just as advertised and they delivered as promised.

Super happy and excited about the cards. Got 2 pokemon cards for friends and one MTG card for my Partner and I. It came out perfect! There was a misubderstanding but they had clear communication and any additional information i wanted or needed was given. They were helpful, patient and wonderful service. Extremely happy with how they came out. 😊😊

Was a bit skeptical due to the reviews, but I received the card and it is perfect. Thank you so much, my wife loves it.

After a week of worry, and lack of communication I finally received my order.

I absolutely love the final product — the custom Pokémon card itself is amazing and turned out beautifully, so I’m very happy with the quality!

However, I was quite disappointed with the communication and customer service throughout the ordering process. The lack of updates and communication was frustrating, especially as the order took longer than the advertised timeframe. At times, I was genuinely worried that I had been scammed and that my order wasn’t going to arrive.

I would strongly recommend improving communication with customers, particularly when orders are delayed. Even just providing regular updates or letting customers know where their order is in the process would make a huge difference.

The product is genuinely great, but I think the lack of communication could unfortunately result in lost business, as customers may become concerned that the company isn’t legitimate when their orders take longer than expected without any explanation.

I hope this feedback is taken constructively because the product itself is fantastic — the customer service and communication just need to match the quality of the product. ❤️

I would not use these guys, they are fruadsters.

Placed order on 27th of aug, where there was a special on their website forbuying 2 cards and getting 44% off, but i had to pay full price, i asked about this and it took a day or two to get an answer, a few days passed not receiving the cards or tracking numbers i started to call with almost no luck, someone then answered and said no worries they will refund the excess, the first of Sept they said they will refund me in full after saying i had to remove any bad reviews of them which i did, the 4th of Sept they confirm refund has been processed and it will take 7-10 working days. Today its the 21st of Sept and still no refund.

Dont use these guys as you will not receive your package nor refund, they are fruadsters and i lost R1000 because of them. Their communication it non existing.

I wish i had first looked at reviews, and from their website which states they have over 3000 reviews which is clearly a lie aswell as there is only the 13+ on this website and most are horrible. Which i can upload the screenshots of the conversations and empty promises made.

UPDATE 25 SEPT 26
I finally received my 2nd Order and I am so happy with it! Thank you POKELOVE!
Perhaps improve on your response to your customers, which I believe will make a huge difference on your reviews!

Extremely happy with the card! It has a lot of detail and the picture looks lovely! The concept is also really cool for Pokémon fans to have a personalized card of their own. Can't wait to gift this card to my hubby! Love it lots!

I placed my order on Sunday and received it the following Friday. I am extremely satisfied by the product as it is exactly as advertised, in fact it exceeded my expectations. This is an amazing item which my partner couldn't have appreciated more. Thank you pokelove for making this special moment in our relationship just so much more special! If you are hesitant, just do it you won't regret it!

This is the best gift for a Pokemon TCG lover! Every detail was stunning and I can’t wait to gift it to my person! This is definitely worth the money!

Extremely disappointing customer service – I cannot recommend PokeLove.
My husband contacted PokeLove last week Sunday before placing our order to confirm when it could be completed and delivered. We were assured that this would not be a problem to delivery by Tuesday, so we proceeded with the order.
On Tuesday, we were informed that there were issues with The Courier Guy's system, which had delayed delivery.
On Thursday we still have not received our order. After this, we received very little communication from PokeLove. My husband has repeatedly phoned and sent messages since Tuesday, many of which were ignored, and his calls often went unanswered.
On Thursday morning, after several more attempts to get an update, PokeLove told my husband they would contact The Courier Guy and get back to him. After following up yet again, he was told that The Courier Guy had "lost" the parcel and that they would have to remake the order and send it again.
Wanting to verify this, I contacted The Courier Guy directly. They confirmed that they had no parcel linked to my husband's phone number or to PokeLove's company number. I then asked PokeLove to provide the tracking number for the parcel they claimed had been shipped on Tuesday. Once again, my messages were ignored.
After numerous phone calls, someone finally answered. Instead of assisting me, I was told I was "childish" for calling so many times, and the person on the phone swore at me. Every time I tried to explain the situation, he raised his voice and spoke over me. I eventually had to raise my own voice simply to be heard. Despite all of this, I still could not get a tracking number for the alleged Tuesday shipment.
Later on Thursday, PokeLove informed my husband that they had remade the card, handed it to the courier, and promised that we should receive it the next day. We also finally received a tracking number for the new delivery.

We received our order Friday after 4pm and was very disappointed to find that we only received the card in the case, the stand we paid extra for was not included. My husband since made contact with PokeLove which again we are awaiting feedback for.

Delays can happen, and most customers are understanding when businesses communicate honestly. What is unacceptable is ignoring customers, providing conflicting information, making claims that cannot be verified, and then speaking to paying customers with disrespect and profanity.
This is a genuinely unique and creative product, which makes this experience even more disappointing. Unfortunately, based on our experience, I cannot recommend PokeLove. I hope they improve their customer service and communication so that future customers do not have to go through what we did.

Update on our stand - we received a responds from PokeLove on Tuesday 08.09 confirming they will receive stock by the end of that week and will send us our stand. It is now Wednesday 16.09 we still have not received our stand and my follow up is still unanswered.

This is the type of customer service (responds) you get from PokeLove for having to follow up on a product I paid for

"Jou man moet jou malhuis toe Stuur Jys nie lekker nie"

Absolutely ridiculous !!

Came out pretty nice, good quality and detail, the website is a touch misleading as they do not print any holofoil styles on the card, which on their website looks like they do, instead they just print holofoil patterns onto a sleeve, they also dont put the Pokémon logo on the back, it is basically the same card printed twice and then stuck back to back, I personally feel it was Way over priced for what I actually got, I ended up just getting a holofoil sticker made elsewhere and stuck it on a regular Pokémon card, and to be honest it looks much nicer and it was only R200 for 6 sticker where I Paid R550 for a non holofoil card that didnt even have the Pokémon logo on the back, I was also not asked about it and there is not 1 picture on the website that shows the back of the cards, the reason they are getting three stars is purely because the sleeve i paid R15 extra for is pretty cool, amd does make the card look holofoil when the card is inside the sleeve. There is huge opportunity for them to improve and make top quality cards of they are able to print holofoil styles onto the actual cards, if however that is not possible or too expensive it MUST be noted on the website that the holofoil is ONLY on the Sleeve you pay extra for.

Review Update: Pokélove has reached out regarding my review and they have explained that if you order a card without the protective case, the reason that the holofoil is not printed directly onto the card is it gets damaged during shipping and as such have printed on the sleeve instead, they have rectified my order by sending me another card with a case free of charge, which is incredible!! I have since updated my rating, as they have gone well above and beyond to reprint the card for me.

I purchased a birthday card fo my brother and this is such a sick idea! He really loved pokemon so this was the perfect gift idea for him, quick delivery and great communications!

Got this as a father's Day present, really good quality and high quality cards, everything went smoothly

Communication could be a whole lot better.

Don't waste your time with this place. They have communicated with me once that they dont have the case and I told them if they can't get me the case and the card before a certain date, they can refund me the case value. I have gotten no communication after that. Next couple of days I get my card amd I thought the case would be there because no one has communicated even though I tried to reached them on WhatsApp so I can get a confirmation on what's happening. But nothing. Dead silence. I haven't even gotten my refund. After several attempts, I have been ignored. The card isn't the best quality. Feels really cheap. Honestly feels like I'm been scammed. I paid R585( with taxes and courier). Honestly not worth it.

i was told that i would get my shipping number this morning and now i am being completely ignored by everyone in the organization. horrible horrible experience for such an expensive product. You cant make phone calls and no one answers your Whatsapp message. Pure AI slop.

Communication needs alot of work.

Product has been delivered after being delayed with minimal communication.

The owner has assisted me.

July 20th. Still no refund on the case thats not available anymore.

Absolutely love the customised pokemon card pokelove has made for my husband, great quality and service!

Hi Poklove! Want to say thank you for the amazing Fathers Day gift you created for us to give our Son on his 1st Fathers Day! It is stunning and I highly recommend people using your very special gift for their occasions. Warm thanks Linda 💕