Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually Product has deteriorated in appearance to patchy off white and grey, comp... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great products and super fast delivery. We used Cretex Rapid and found it perfect for the repair we needed. Thanks
L'entreprise a répondu
We were looking for quotes for the refurbishment of our workshop floor. Polycote stood out straight away as their communication was excellent and their sales rep who visited our site was extremely kno... Voir plus
L'entreprise a répondu
I bought their rust killer to prevent further deterioration of metal work surrounding an above ground swimming pool. The 1litre size was quite adequate and did the job as described. I'm hoping the pol... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de peinture
- Magasin de revêtements de sol
- Magasin de matériel pour l'entretien des toitures
- Entreprise d'étanchéité
Écrit par l'entreprise
Polycote UK LLP was established in 1991 from the belief that quality maintenance products and services should be available to all at competitive prices. Our extensive industry experience has lead to the development of a range of technically advanced products to meet our ideal of “Maintenance Made Easy”. Our commitment to, and achievement of this principle has built Polycote into a financially stable, profitable, growing company that is the choice for thousands of individuals and companies. We supply an entire range of specialist building maintenance products, many of which are totally unique. Our practical knowledge of the building maintenance market has enabled us to engineer a range of products designed to make maintenance easier for you. Polycote UK LLP is a dedicated, active and supportive company that raises the bar in resin flooring installation. We have multiple approved installation teams that cover the whole of the United Kingdom for almost every type of installation. With full technical back-up on all products, you can rest assured that we will do everything we can before, during and after your installation to ensure everything runs smoothly, with as little downtime and aggravation as possible, and in the most competitive way.
Coordonnées de contact
Centre Point, Wolseley Road, Woburn Road Industrial Estate Kempston, MK42 7EF, Bedford, Royaume-Uni
- 0800 9800852
- uksales@polycote.com
- polycote.com
4,5
Excellent
254 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Third review
Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually
Product has deteriorated in appearance to patchy off white and grey, completely gone in some areas.Have previously contacted polycote with pictures ( now worse) and asked how I remove it.Nil response other than sales e mails for other products.
30 avril 2025
Avis spontané
Réponse de Polycote
Thank you for your feedback. We're sorry to hear you're not satisfied with the product's performance. We’ve checked our records and can't find any recent direct communication from you regarding this issue. We're keen to help, so please do get back in touch with our technical team so we can assess your specific situation properly.
All of our coatings are subject to varying levels of wear and tear depending on the environment and usage, so performance can differ. If it looks like a different product may be more suitable for your needs, our technical experts can advise you on the best solution moving forward.
Please email us at uksales@polycote.com or call 01234 846400 —we’d really like the opportunity to put this right.
Kind regards,
The Polycote Team
Shocking Quality
They sent a rep around to inspect the site and recommended a product. Whilst I was initially pleased with the service, the product they installed was sub standard and started cracking. I reasonably asked someone to inspect and make good. They asked for a sample which I agreed to send them. The General Manager, named Clayton, then asked whether it would help me. I said no given I was not familiar with their products to which he rudely said he would not help and see me in Court. Never in my life have I experienced anything like it. It cost circa £8,000 for faulty flooring. Yes I will be taking the matter to Court
6 avril 2025
Avis spontané
Réponse de Polycote
We’re genuinely sorry to see your original 5-star review revised, especially after the positive feedback you initially shared about our team and the service you received.
That said, we feel it’s important to provide some clarity around the situation. Following Polycote’s initial site visit, it appears a new sub-base was installed — one we were not given the opportunity to inspect. When our approved installer arrived on site, he raised serious concerns about the condition of this new substrate and advised that it needed to be re-laid before any coating work could go ahead.
This advice was communicated directly to your team on site. Despite the concerns raised, you instructed us to proceed. Our installer, uneasy about the likely outcome, followed up by email to document his advice and requested written confirmation from you to continue. You responded with:
“We have not had any issues with it to date and are even surprised it needed screeding again, so do not foresee any problems. Please therefore proceed.”
The issues you’re now experiencing are unfortunately consistent with the risks that were outlined at the time. As the decision was made to continue against clear professional advice, we can only offer a remedial solution at additional cost.
We're sorry to hear your comments and would like to clarify that at no point have we stated or intended to take legal action against you. We value open and respectful communication with all our customers and are always happy to resolve concerns directly and constructively.
Kind regards,
The Polycote Team
Ordered online
Ordered online, and it arrived shortly after. Not used it yet, but expect it to be the same as the last paint we ordered
14 mars 2025
Réponse de Polycote
Thank you for your 5-star review! We're glad to hear your order arrived quickly. If you need any assistance when you come to use the paint, feel free to reach out. We appreciate your continued support!
Terrible company steer well clear the…
Terrible company steer well clear the products i purchased failed i received my money back after i was told it was my fault still seeking compensation for my losses owner not interested
19 mars 2025
Avis spontané
Réponse de Polycote
Thank you for your review. We’re sorry to hear about your experience and understand your frustration. While we do our best to resolve any issues with our products, our policy does not extend to cover consequential losses. However, we have issued a full refund for both your orders to address the issues you have experienced.
Fantastic service …
Fantastic service was keep informed throughout the process from order to delivery
24 février 2025
Réponse de Polycote
Thank you for your 5-star review! We're delighted to hear you had a fantastic experience and felt well-informed throughout the process. We appreciate your support and look forward to helping you again in the future! 😊
really didnt work at all
this product just came straight back up, we tried it twice, both times it happened. very expensive bad experience sadly
24 février 2025
Réponse de Polycote
Thank you for your feedback. We’re sorry to hear that you had a disappointing experience with the product.
We noticed your review but hadn’t received any contact from you by phone or email before this. Our team of experts is always happy to help, especially if something doesn’t go as expected. After contacting and speaking with you, we understand the product was applied during winter, and as stated in the instructions, it needs temperatures above 5°C to cure properly. Preparation is also key to achieving the best results.
We offered to review the product to identify any issues, but as it has been disposed of, we’re unable to analyse it fully. This product has been successfully used for over 35 years without problems, and we take pride in supporting our customers through the process—when given the chance.
We’re genuinely sorry for your experience, as this could have been avoided, and we would have been happy to assist at the time. If you need any further advice, please don’t hesitate to reach out.
Great product and service again
Really happy with the service received, really helpful, product was also great thanks again
22 février 2025
Avis spontané
Réponse de Polycote
Thanks so much for your kind words! We're delighted to hear you were happy with our service and product. If you ever need anything else, we’re always here to help. Looking forward to assisting you again in the future!
Polycote arent being helpful.
Polycote arent being helpful.. product has literally washed off, scratches easy, is different colours, isn't oil resistant we have stains from one oil change that was cleaned up immediately and its on a new base, properly dried out with their primer done by a very experienced contractor. The heating was on for a week at huge cost to ensure the temperatures were correct. The coating quite simply has failed.. it isnt hard or tough at all. One run of the trolley jack on the surface and it’s scratched to bits. Its actually worse than cheap floor paint! They are politely running us in circles and not dealing with the issue refusing to give anything other than the run around, avoid at all costs their product simply isn't right. They even said wash it with vinegar its salts from water dripping from the roof.. salts in water don't make the product not oil resistant, water soluble, patchy milky and two totally different colours even though allegedly the same batch. Very very dissapointed and if its not dealt with when I return from annual leave i am taking them to small claims court and putting everything on the internet with photo and video. Its just not fair for over a grands worth of failed paint and a ton of labour and other costs. I would not recommend their product to anybody as it is not as it should be all last three reviews are 1 star, wake up polycote it’s not us it’s your product that’s failing terribly…
23 février 2025
Avis spontané
Réponse de Polycote
Dear Andy,
Thank you for taking the time to share your feedback. We truly appreciate your review and are genuinely sorry that we couldn’t reach a resolution that met your expectations. Your satisfaction is very important to us, and we always strive to provide the best possible service and support.
Throughout the project, we have been in regular communication and understand that the issue you’re experiencing is due to atmospheric factors. The product you purchased was from the same batch, ensuring consistency in colour and formulation. The milky patches you’ve described are most commonly caused by calcium or salt deposits, which can naturally occur under certain environmental conditions. Fortunately, these can usually be resolved with a simple cleaning solution of water and vinegar, which helps to restore the clarity of the surface. This doesn’t always work depending on how bad the patches are but more often than not, it will work. While our product is highly durable and designed to withstand heavy foot traffic, like any surface treatment, it will naturally be subject to wear and tear over time. Proper maintenance can help prolong its lifespan and maintain its appearance. We would be more than happy to discuss options and provide guidance on the best way forward. Your satisfaction remains our priority, and we appreciate the opportunity to assist you further.
Thank you again for your feedback, and we hope to have the chance to support you in the future.
I would never go near Polycoat again
I would never go near Polycoat again, there sales team and service are just not up to scratch.
Spent thousands on numerous new floors, within 10 days all the floors had discoloured, faded, and blotted in random places and our store was not even open yet, the floors had not even been walked on.
Their response was the water in their mix was either too hard, or too soft. Awful service. Stay well clear and don't listen to all there lies. Find another flooring specialist that know what they're doing. Also, there customer service department are rude.
Darren
20 avril 2024
Avis spontané
Réponse de Polycote
Dear Darren,
We’re sorry to hear you weren’t happy with your experience. When you placed your order, we did recommend a different product that would have been better suited to your needs, but we understand cost was a factor in your decision.
The discoloration issue you experienced is something that can occasionally happen due to environmental factors like water composition, but we appreciate that this wasn’t the outcome you were expecting. Since the installation, we did try reaching out to discuss a resolution, but unfortunately, we weren’t able to connect. We’re still happy to talk if you’d like—our goal is always to find a way forward. We also regret if our customer service didn’t meet your expectations—good service is important to us, and we’ll take your feedback on board.
If you’d like to discuss this further, feel free to get in touch.
Keep clear of Polycote
Unfortunately I am extremely disappointed about Polycote products and their sales service.
As a very experienced builder I felt that the products from Polycote looked good and I recommended their products and services which have turned out to be not fit for purpose and the customer service to deal with faults is non-existent. The Polycote recommended contractor was used to do a complete job incase of any issues. There are issues which Polycote and contractor are ignoring. No-one is taking any ownership or responsibility for the issues that have occurred for the customer. Shame on you Polycote. I will never recommend you ever again.
8 février 2025
Avis spontané
Réponse de Polycote
Hi Kevin,
Thank you for your feedback. We truly appreciate recommendations and always strive to provide the best possible service.
We have already worked directly with Jerry regarding his driveway, addressing his concerns and doing our best to assist him. While we’re sorry to hear he remains unhappy, we have made every effort to resolve the matter fairly.
If you’d like to discuss this further, please feel free to reach out to us directly—we’re always happy to help.
Best regards,
Polycote UK
2nd review as you denied any knowledge…
2nd review as you denied any knowledge of my frist review. 2 years ago Polycote and there contractors coated my drive worse mistake I ever made as we are left with what only can be described as a mess Polycote blaming there contractors and the contractors blaming the Polycote product. (Emails to prove) After 2 year's of trying to get some help and support I have been told they are not prepared to help. The customer service received from Clayton Britchford sales manager has been absolutely disgraceful never once has he had the decency to discuss this matter over the phone. Take my advice stay away from this company quick to take your money then not interested. Mr Counsell. With reference to your reply yes you did second coat my drive but only because the first coat lifted as did the second coat and as for a refund you offered £211 a total insult when the total cost was nearly £3000 pounds and it's going to cost me £1000 to have your product removed by shotblasting so no you have not forfilled my expectations total joke.
8 février 2025
Avis spontané
Réponse de Polycote
Hello Jerry,
Thank you for your review. We re-coated your driveway free of charge and offered a partial refund as a goodwill gesture. We're sorry this didn’t meet your expectations, but we believe we've done all we can to resolve your concerns.
Best regards,
Polycote UK
Réponse de Polycote
Thank you for your 5-star review! We're glad you're happy with the product and our speedy delivery. If you ever need anything else, we’re here to help!
Recommended
Had exactly what I required and delivered in a timely fashion, well packaged and protected. Couldn’t ask for more.. recommended
15 janvier 2025
Avis spontané
Réponse de Polycote
Thank you so much for your fantastic review! We're thrilled to hear that we had exactly what you needed and that your order arrived quickly and well-packaged. Your recommendation means the world to us, and we’re always here to help with your future needs. 😊
Réponse de Polycote
Hi Michael,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found our service easy, delivery quick, and products to your satisfaction. It's wonderful to know you're very happy! 😊
We look forward to serving you again in the future. If you need anything, don't hesitate to reach out.
Kind regards
The Polycote Team
Would definitely use again
The website was straight forward which made ordering simple. The goods were shipped and delivered quickly and within the timeframe given on the website, would definitely use again.
8 janvier 2025
Avis spontané
Réponse de Polycote
Thank you for your kind words and for sharing your experience! We're thrilled to hear that you found our website easy to use and that your order was delivered on time. Your satisfaction is our priority, and we’re excited to serve you again in the future. If there’s anything we can improve to make your experience even better, please don’t hesitate to let us know!
We have used Polycote several times to…
We have used Polycote several times to purchase paints/primer for our workshop floor. Products have always been of excellent quality and deliveries always on time. Sales team are always helpful with product questions/enquiries. Highly recommended
8 janvier 2025
Avis spontané
Réponse de Polycote
Thank you for your fantastic review! We're thrilled to hear that you've had such positive experiences with our products and service. Ensuring high-quality products, timely deliveries, and expert support are top priorities for us, so it’s wonderful to know we’ve met your expectations. Your recommendation means the world to us, and we look forward to assisting you again in the future!
Réponse de Polycote
Thank you for your kind words! We're thrilled to hear you're happy with our service and product. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great service and really good product
23 décembre 2024
Réponse de Polycote
Thank you for your kind words! We're delighted to hear you were happy with our service and products. If you ever need any assistance or advice, we’re always here to help. Looking forward to supporting you with future projects!
Hi i have just used Polycote for the…
Hi i have just used Polycote for the first time. What a spot on product excellent. Easy step by step instructions came with the order. The products from filler to paint are great. Working time and coverage for the paint was good as i am a one man band. Their delivery service again spot on. Wish i would have known about this company 10 years ago.
3 janvier 2025
Avis spontané
Réponse de Polycote
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive first experience with Polycote and that our products and instructions made your project straightforward. It's great to know the working time and coverage worked well for you, especially as a one-man band. We’re also delighted to hear our delivery service hit the mark. Here's to many more successful projects together. If you ever need any advice or support, our team is always here to help.
Placed an order for my new workshop…
Placed an order for my new workshop floor, paid for next day delivery. 3 days passed and no communication from the company to say my order was out of stock and the guy I spoke to on the phone was as useful as a chocolate fire guard. Will not use again
10 décembre 2024
Réponse de Polycote
Thank you for your feedback, and we’re truly sorry to hear about your experience. Unfortunately, we encountered unexpected delays with your order, and an email was sent on the 10th of December to inform you that we needed to extend the delivery date.
We always strive to deliver orders on time and keep our customers informed if any issues arise. We sincerely apologise that, on this occasion, we fell short of your expectations.
Your feedback is valuable, and we take all reviews seriously. We will review our processes to ensure we provide better communication and service in the future.
We understand your frustration and regret that your experience has led to this outcome. If there’s anything further we can do to assist, please don’t hesitate to contact us directly.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.