Polygon Leak Detection UK Avis 

A few days ago we had the pleasure of using Polygon for the first time. A leak which had required the central heating loop to be re-pressurised every 5 hours and which our contracted gas service Company couldn’t find during three visits got sorted in just 4 hours!!
David is the perfect representative for your Company. He is professional and thorough and happy to explain everything that is being checked. He started off using the thermal camera and found the leak very quickly. The pressurised gas check is another option but wouldn’t have found our leak which was located behind a cabinet at floor level. But it’s good to know there are several methods available.
I would very happily recommend Polygon to everyone else. I only wished we had contacted them sooner and not put up with the leak for so long.
As I said to David when he left, pleasure to meet you but I hope to not need to see you again!!

The engineer, Harry, was on time, very pleasant to talk with, found the leak where it had been pinpointed by Paragon on an earlier trace and did the repair with expertise.
Left the area clean and protected whilst the leak dries out. Excellent.

Polygon came quickly and found and fixed our leak the same day, and left the place tidy

During the visit 26/10 Angus spent aproximately 3 hours trying to find the leak but could not find anything. I was informed that a further gas test would be needed. This would involve a return visit and a drain down of the system. I rang the office Saturday 28/10 for an update and was informed the trace and access team do not work on a Saturday so I left a message for a call back. As of today 30/10, I've still not heard from Polygon.

The Engineer could not identify a leak but was very helpful

Communication was good & the 2 x engineers we had on site carried out their investigation work in a professional/polite manner and assisted in finding the leak.

In terms of service standards the experience with Polygon has been highly professional and from my own viewpoint is the highest standard of professionalism experienced in a long while. Experiencing a leak is always troublesome however however a service standpoint Mark was highly informative as to how to approach our situation and earnest and transparent in terms of pricing; his response time was highly commendable and again sets the bar in terms of straightforward communication. In equal measure, Gary who attended our property was very courteous and sent me a SMS in advance to inform of his arrival time. He was polite and clearly explained his approach and method in terms of testing having then ultimately resolved our issue. I have some familiarity in supply chain management and it is rare for a company to be excellent in terms of both service and delivery; based on my experience I would certainly recommend Polygon going forward.

11/10 standard.

I have a long term leak problem that no one has been able to diagnose.

Polygon was recommended via the insurance company, they were right to do so.

I am working overseas, and couldn't be at the property when they conducted 2 survey's. However, the reports, including two videos are so thorough I can stay up to date with the findings from my desk.

My parents were there with Polygon when they did the survey's and said their team were professional and very well mannered.

This whole leak situation has been a massive source of stress, as you can imagine. Polygon has been the only source of relief so far.

Wish me luck with the insurance company.

Very competent engineer , confirmed the problem and very carefully described the necessary outcome to resolve our problem. Despite confirming our leak early on, was exhaustive in checking all other areas thoroughly to ensure we had no other problems. Thank you James!

Having been assigned to this company by Privilege Insurance Company, from start to finish I've been very pleased with this company's service. I hope I get the names right but I think it has been Martin & Ed for the leak detection, Marcus & Dan from the drying team and the ladies from the office have all been most helpful in guiding me through the stressful event of locating the leak, getting the house dried out & helping with the removal of spoiled goods.
Thank you team, happy to recommend.
Cheryl

Due to an ongoing water leak problem we called Polygon as we felt the dehumidifier installed was possibly leaking. Polygon technician Liam called and installed a new machine after he confirmed old one was leaking. But he also assisted us in so many extra ways both practical and technical to try and resolve the water leak issue itself we are experiencing and could not have been more polite, friendly or helpful. Very impressed and our grateful thanks.

Knowledgeable and friendly engineer. Great telephone service and clear advice and charging

First rate company & staff, The engineer arrived on time & quickly found & rectified the cause of the leak, ending weeks of worry & stress,

Good communications and efficient process

Mark in the office was extremely helpful and worked over and beyond what I expected. Craig on site gave full information throughout his visits.

Lovely workman named Eddie arrived on time done the tests for us and found out the problem.

The company arrived on time & did a efficient professional job. They showed us where the problem originated from which was really helpful.

The service provided was excellent and everything was explained very clearly and professionally.
The service is expensive but you get what you pay for.

A truly professional and excellent company. From the very first call, I felt that my problem was understood Leo provided full disclosure on costs and capabilities and managed my queries with knowledge and experience. Ed Meeran, the engineer sent to my premises, was thorough, punctual and knowledgeable. A good experience when I was concerned about the leak at my property. The refund I was due was processed right away. 5 stars from me from beginning to end.