PoolWarehouse.com Avis 1 607

Renee B was fantastic. She was prompt to respond and was very helpful.

At first the customer service was great. THEN came the delay in shipping. Advertises as ships in 1-2 business days. WRONG. Then came a leak in the liner. Had to lose my installer, pay for a new liner AND another installer to come. Customer support was lacking. Was even told "I have 38 emails in front of you and will have to work overtime to catch up"! AS WATER IS LEAKING UNDER MY DECK AND HOUSE!! 5 days later and no resolution other than I need to order another liner, pay the installer to uninstall the bad liner and reinstall a new one. Of course I am being shown all the fine print of things they do not pay for in case this happens. OK my bad for thinking they would actually help in this situation. NEVER AGAIN will I do business with POOL WAREHOUSE. Not to mention the pool is subpar. I wanted a pool similar to the one I'd had for 20 years. This is very cheaply made even though I called to make sure it was good quality. Didn't even get a cheap one that they offer because I need it to last a few years.

Amrit was great to work with and made the whole process around my damaged pool wall panels feel easy and stress-free. Really appreciate the responsiveness and support throughout

Renee was very responsive to an issue I thought I had but turned out that all was good. She kept checking back with me to make sure all was good.

The service Customer Service Representative Jacinia Candelaria provided to resolve my issue was excellent. She kept me in the loop all the way along and responded quickly. I definitely will be purchasing future pool products from Pool Warehouse because of our interaction.

i called and got Jason. He was fantastic to work with.He took the time to make sure I got the correct part that i needed. Every company needs a Jason!!!!!!

j

Dustin and Britney - huge help always! Poor Britney - I email her A LOT and she always helps me and does monthly check ins! Everyone there has been extremely helpful!
Great company and great products - honest people !!

Had an issue with our pool pump failing under warranty. PW sent out a replacement within a few days. Good customer service. Renee B was very helpful and kept us in the loop during the entire process.

Dustin was very helpful in looking for the right pool. Renee in customer service was awesome in helping resolve a problem. This is a terrific company to order from! If you have any problems they are on it immediately and stay on it until it is corrected. I will definitely be doing business with them again!

Everything went well when making purchase. Then came delivery time. Called to make sure if I ordered on Feb 19th, it would be here before March 4th as I had a business trip. Receive an email that it will ship on March 3rd and I will not be here for delivery. So much for ships in 2 to 3 days. Emailed custom service and was connected with Renee B. With a little tack on her end, she was able to change delivery to the day I returned home and 3 days later, pool was received. Do to the fact that Pool Warehouse tells you how the package is wrapped it was easy to see that it had been opened and rewrapped. After inspection found 1 piece missing. Sent pictures of all packing and missing part number to Renee B. Two days later missing part was delivered. If not for Renee, I would have canceled order and looked elsewhere. What is missing in today's marketplace is a company that has true customer service. Pool Warehouse you have a keeper.
Jim

Extremely upset with my purchase. I build soaking tubs for a living and have purchased 30 waterway iron might pumps in the past. This was my first from poolwarehouse. When the pump arrived it was in a shipping box with the waterway box within that box. I noticed that one long side of the waterway box was opened so I lifted it out with the other side down. Turned out that side was opened as well and the pump fell out on my dinning room floor damaging my wood laminate. Definitely makes for an annoying experience. Also I found out a few days later that the pump was missing the rubber gasket that sits over the electrical connections. To make it more water resistant. By this point I needed to install the pump the next day for a client, so I was stuck with it.

I've not once had either of these issues happen and since both happened as once it makes me assume that I ordered a used or definitely "open box" item that was advertised as new.
When I reached out to poolwarehouse the first response was sympathetic and that's all really I was looking for. Being heard so it doesn't happen again. I never asked for any reimbursement or anything. I then received another email from jacinda (apparently she's the head of customer service) and definitely felt the opposite to that first email. It was cold and calculated. She stated that she reached out to the manufacturer and they said that the internal box was closed and that's that. Whatever. I'm annoyed and moving on. Not buying from a company then sells "open box" or "used" items as new. I have a business to run.

Dear Pool Warehouse Team,

I wanted to take a moment to share how satisfied I am with the exceptional customer service I received from Renee B., your Above Ground Customer Service Manager.

When I contacted customer service regarding not having a vacuum plate for my pool, Renee went above and beyond to assist me. She took the time to thoroughly investigate whether a vacuum plate was even supposed to be included with the pool I ordered. Her communication throughout the process was clear, professional, and greatly appreciated.

I’m happy to say I received the vacuum plate today, and I couldn’t be more pleased with how everything was handled. Renee’s dedication and attention to detail truly made a difference, and it reflects very positively on your company.

Thank you again for such outstanding service.

Renee was awesome. She was very knowledgeable of the process and her follow up was excellent! I knew I was in good hands! Thank you Renee

Amrit was very helpful, manage to fix an issue I had with my order in a very timely manner.

Excellent service.
All of my questions promptly answered.

Jacinia is very professional and informative she helped in in 1-2 no problem great customer service

I've been ordering from Pool Warehouse a couple of years now. These guys go above and beyond to help every single time. Pricing, product availability and customer service is the best in the business. Today Dustin H. helped me with getting the right size salt cell system for my pool and also helping me with determining how much salt I needed to open my pool. Always a happy customer with these guys!

I called and Renee B was so helpful. Very easy to talk with and even sent me info on how my shipment would arrive. So happy that the phone number was on their website.

I ordered pool liner 3-16-26 which showed Pool Whse had in stock. Unfortunately it was not in stock. Renee B was very apologetic in her email to me. What she did next was super nice by calling a supplier to get what I wanted on this day 3-17-26. That’s good customer service. She credited my 1st order and got the new one ordered asap. Very happy with the professionalism on her part! Thanks Renee B.

Excellent Experience with Pool Warehouse

We had an excellent experience working with Pool Warehouse from start to finish. The entire process was smooth, professional, and exactly what you hope for when making a purchase like this.

The service we received was outstanding. Dustin H was incredibly helpful throughout the process and made sure everything went perfectly. He was knowledgeable, responsive, and took the time to make sure every detail was handled the right way.

Delivery and installation were flawless. The team arrived on time, handled everything with care, and made sure everything was set up exactly as it should be. It was one of the easiest and most professional experiences we’ve had.

If you’re considering working with Pool Warehouse, we highly recommend them. Excellent service, great people, and a perfect experience from beginning to end.

Timothy Haygood