Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
POOTOO is a brand that blends artistry with functionality, offering emotionally charged furniture pieces that tell stories and reflect the beauty of life. Our designs are more than just practical—they are expressions of art that resonate with your values and lifestyle. Committed to sustainability, POOTOO adopts the highest standards in craftsmanship, materials, and processes, ensuring every piece contributes positively to our planet. Join us in discovering a world where aesthetics and eco-consciousness come together seamlessly.
3,4
11 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
the Aven Side Table i received was very low quality: it wobbles when assembled any time it is touched, and the parts do not fit together correctly, for example.
when i wanted to return it, pootoo china said i had to pay for return shipping.
that was not in any of the communication i received from them. anyhow, called my ccard co to cancel the transaction...
pootoo is a rip off. the product i received was garbage.
My room is pretty small, so this fits just right. I use it every single day - honestly, it's exactly what I needed!
My cabinet arrived with some minor dents on the panels. I contacted customer service, and they sent replacements right away - they were super helpful!
I got a folding rattan chair, a bookshelf, and a cabinet. I was impressed with how well everything was packed.
I've had this red iron nightstand for 3 months now and I still love it. The design is beautiful and the materials feel high-quality.
Réponse de POOTOO
Dear Dann,
We’re delighted to hear that you’re still loving the red iron nightstand after three months. Thank you for noticing the beautiful design and quality — it means a lot to us. Thanks again for your kind words and support!
Warm regards,
Pootoo Team
Réponse de POOTOO
Hi Mariana,
Thank you for your feedback. We apologize for the initial delay and confusion with your order.
After staying in touch, we’re happy to confirm that the issue has been fully resolved and your item was successfully delivered. We truly appreciate your patience and understanding.
Our team is committed to ensuring a smooth experience for every customer.
Warm regards,
Pootoo Team
Pootoo sent me a damaged product, and they have done nothing to resolve this issue other than sending me an email saying sorry. I would not order furniture from here again.
Watch out for this company. My table was delivered in packaging that looked like it had come undone and then taped back together. The table was chipped, the sides of the shelves were unfinished and the finish on top had white spots that looked like bleach spots. When I contacted them they offered to send me a touch up kit. Obviously, that would not help the chips or the damaged finish. They said I could return it for a full refund…at my expense…TO CHINA. I am pursuing the matter with my credit card. I won’t be ordering furniture advertised by companies on Facebook Marketplace again.
Réponse de POOTOO
We’re very sorry to hear about your experience — this is not the quality or service we stand for at POOTOO. We're looking into what went wrong and are reviewing our packaging and quality control processes.
We understand how frustrating international returns can be, and while our current policy reflects this, we’re actively working on better solutions. We’ve also escalated your case internally to find a more reasonable resolution.
To anyone reading: we take all feedback seriously, and we’re committed to making things right for our customers.
The product I bought arrived damaged. The company refused to accept a return without my paying for return shipping. A scam, overseas company.
Réponse de POOTOO
We're very sorry to hear about your experience. We understand how disappointing it is to receive a damaged item.
Our customer service team has already issued a 50% partial refund as a gesture of goodwill, considering the circumstances. While our return policy requires customers to cover return shipping in some cases, we always strive to find a fair solution.
If there's anything else we can do to assist you further, please don't hesitate to reach out. We truly value your feedback and appreciate your understanding.
Bought Orva side table. Took a month to arrive from China. Had to leave outside for days because the smell was so strong. Cheap piece of prefab garbage with uneven finish. Another hard lesson learned.also started receiving large amounts of spam and porn email directly after buying. A site and products to avoid.
Réponse de POOTOO
Thank you for your feedback. We are sorry to hear that your shopping experience did not meet your expectations.
Regarding the odor issue you mentioned, some furniture may have residual smells after long-distance transportation and sealed packaging. This usually dissipates after being placed in a well-ventilated area for a few days. We are committed to providing high-quality products, and if you have any concerns about the item you received, please feel free to contact our customer service team—we are here to assist you.
As for the spam emails, we take customer privacy very seriously and do not share any information with third parties. If you have been receiving unsolicited emails after your purchase, we recommend checking your email security settings and ensuring that the same email address has not been used on unrelated websites.
We sincerely hope to have the opportunity to improve your experience. If you need any further assistance, please do not hesitate to contact our customer service team.
Was surprised how quickly my order arrived! The chat support was helpful when I had a question. Assembly was bit tricky, but I managed it, and the materials is really good quality.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
