I was supposed to receive my order June 29th, but here it was July 15th and nothing and no shipping information. I reached out to Customer Service and Nina was right back to me within an hour. Due to... Voir plus
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I had been concerned about my order and I reached out by email. I was then contacted by Nina who apologized for the delay. Explained that they have become very busy and are working very hard to get th... Voir plus
I ordered two of their mystery boxes… The first one was no even half full, and all packages had already been opened and re-taped and they were trash… I got a towel holder with no hardware, a cutting... Voir plus
L'entreprise a répondu
When they initially came out, I bought one for my son, and it soon became one of his favorite playthings. He kept returning to it since he was having so much fun with it. It also works well as a party... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Coordonnées de contact
Etats-Unis
- porchpirates.us
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The communication was wonderful!
The communication was wonderful!! And the box itself a lot of fun!
I loved everything only thing I can say…
I loved everything only thing I can say was not the best is that it took longer then I expected.
I will be ordering again
Great customer service
Great customer service. They let me know quick if there was a delay in delivery.
I have ordered my package and was told…
I have ordered my package and was told it would be the next Friday that I would get it. Never received it message them about it told me that they would be several days behind as I got popular on social media and have lots of people ordering so I say okay and I waited and waited got a tracking number and I'm waiting and still haven't got my package and it's been almost a month. I have message them on Facebook Messenger through email and on their site and haven't really got anything for them I'm about to get a hold of them and ask for a refund as this is bullcrap and it shouldn't take this long after you've already billed me and took my money and still haven't gave me my item.
Was just very nice to get a little…
Was just very nice to get a little surprise and it just so happened to have come on my birthday!! So it was just a very nice little something unexpected. Thank you Porch Pirates
Scam!
Received a bunch of small plastic goody bag toys for kids. Maybe $20 worth. Paid $80 to sign up for a subscription. Such a scam. Not to mention it took 2 weeks to fill my order. Do not waste your money.
What went wrong should be what went…
What went wrong should be what went right. How about used shoe's, used cup with some kind of red/pinkish residue in it. Open packages with nothing inside, late delivery and in my luxury box i got a deflated tire! Seriously... beauty/ luxury my behind.
Pretty good overall
Pretty good overall. Shipping was slow, but finally got here. It's a fun box. As a reseller I should be able to at least make my money back. Not a winner, but worth it.
Would have given 5 stars if not for…
Would have given 5 stars if not for shipping. Packages were sitting in the post office for 10 days. But 5 stars to the company!!!! They are amazing and can't help the USPS.
Not to bad there was some things broken…
Not to bad there was some things broken and open so I’m hoping my next boxes are a little better
Most of the items were good
Most of the items were good. few knockoffs that surprised me.
For now im going with 2 stars I use…
For now im going with 2 stars I use mystery boxes on my TT channel and got a flyer saying that if I buy 5 boxes I'll get a 6th for free.. got no confirmation of ill even get the 6 th box as promised abd the promo code I was given didnt work at check out, my order as sat untouched and not shipped for over a week and when I attempted to reach the company through a few different avenues I have not gotten a response back. Not saying its a bad company but so far no response to give it a good rating.
I love the two boxes I ordered
I love the two boxes I ordered. The only thing I didn’t like was it took longer to get the boxes after I ordered them. But overall a great experience.
Great customer service I questioned why…
Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I spent very happy, I have since ordered 2 more boxs.
I contacted the company due to delayed…
I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going out of town. That did not happen unfortunately but they did try and all communication was very friendly and kept me up to date with tracking info and such. No I didn't win any of the expensive gifts like handbags, gaming, Apple etc. but my husband had a few good items, I did too and some to my daughter and grandkids. They loved the Pipsqueak boxes! Thank you Austin and team for excellent customer service and communication.
It would be nice if we were able to…
It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.
fun experience
so far, I’m loving my journey of opening and receiving lots of interesting things
Garbage disguised as mystery box
Not only was shipping greatly delayed, as it didn't ship until days after it should have originally been delivered. But I got ZERO reply from them through their Facebook or their texting on their website. But, the box is ridiculously empty. Like, maybe 1/4 of the box filled. And the products are low value and junk. Not a single thing in the box is worth more than a few dollars. And having spent over $60, its screams SCAM!
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