Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into... Voir plus
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I’m blown away!! I can’t put into words how impressed I am with the artwork painted for me. The attention to detail is truly incredible! It was really heartwarming seeing it in person. It’s such a pre... Voir plus
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Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that I wanted to get 2 paintings from same photo. Pl... Voir plus
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The painting turned out great. It involved making a few edits and several options were provided very quickly. The process was easy and quick. The only issue that occurred was that the frame was damage... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We specialize in turning your favourite photos into handmade portraits! Choose from a variety of mediums from oil portraits, charcoal portraits, watercolour paintings to specialized pet portraits and memorial portraits. We don’t just offer you the Best Prices but also Free Shipping WORLD-WIDE!
Coordonnées de contact
200 Continental Drive, Suite 401, 19713, Newark, DE, Etats-Unis
- support@portraitflip.com
- portraitflip.com
4,5
Excellent
1 k avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just perfect
The portrait looks amazing. This is my second time ordering from you guys and i love the work you did.
5 mars 2026
Didn’t deliver as promised… big rip off
5 mars 2026
Amazing watercolor painting!
PortraitFlip did an amazing watercolor painting of my cat that recently passed away. The entire experience was easy and I received a beautiful painting to hang on my wall. Thank you!
19 janvier 2026
Réponse : PortraitFlip
Dear Stacy,
Thank you for your kind words. We’re honored that you trusted us to create a memorial portrait of your cat. It means a lot to know the painting brought you comfort.
Warm regards,
Team PortraitFlip
Great experience
They are the best gotta 3 paintings done by them and im always satisfied there communication is great throughout the whole process im always satisfied with the service/ work they provide
13 janvier 2026
Réponse : PortraitFlip
Dear Bri,
Thank you for your kind words and continued support! We’re so glad to hear you’ve been happy with all three of your paintings and that our communication throughout the process has met your expectations.
Warm regards,
Team PortraitFlip
Great idea for a present
Great idea for a present. Love the results and quality of the portrait. Will recommend to family and friends.
10 décembre 2025
Réponse : PortraitFlip
Dear Xavier,
Thank you for your kind review!
We’re delighted to hear you loved the quality of the portrait and genuinely appreciate your recommendation to family and friends.
Warm regards,
Team PortraitFlip
Nothing short of amazing!
I have gotten 2 paintings from them for 2 years now, amazing customer service. Responds quickly & efficiently. I appreciate them and will be coming back for more!!
20 décembre 2025
Avis spontané
Réponse : PortraitFlip
Dear Janely,
Thank you so much for your continued trust and kind words! We’re delighted to hear you’ve had great experiences with us over the years. We genuinely appreciate your support and look forward to creating more artwork for you.
Warm regards,
Team PortraitFlip
Great way to celebrate any holiday for your special someone.
Great to work with and they do everything possible to make your artwork just the way you want it!
14 décembre 2025
Avis spontané
Réponse : PortraitFlip
Dear Chapman,
Thank you for your kind review!
We’re glad you enjoyed working with our team and that we were able to create artwork exactly as you wanted.
It means a lot to us that you chose PortraitFlip for such a special occasion.
Warm regards,
Team PortraitFlip
It was everything I wanted from this…
It was everything I wanted from this picture. I can’t wait until I give it to my mother.
5 décembre 2025
Réponse : PortraitFlip
Dear Michael,
Thank you for your kind words!
We’re so glad the portrait turned out exactly as you hoped.
We’re sure it will be a very special gift for your mother.
Warm regards,
Team PortraitFlip
Customer service is excellent
Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into an oil painting. I received the painting a little ahead of schedule and was pleased with the result. The image didn't quite capture the dog's expression as I had hoped, but it was accurate and will look great when I get it framed and present it to my friend.
28 novembre 2025
Réponse : PortraitFlip
Dear Sandra,
Thank you for your thoughtful review.
We’re glad you had a smooth experience and that our team could guide you throughout the process.
We appreciate your honest feedback and hope the painting makes a wonderful gift when framed.
Warm regards,
Team PortraitFlip
Réponse : PortraitFlip
Dear Cassandra,
Thank you for your kind words! We’re glad to hear that our team listened carefully to your needs and delivered a positive experience. Your feedback means a lot to us.
Warm regards,
Team PortraitFlip
Fundamentally everything went as…
Fundamentally everything went as expected. I submitted a portrait photo for which some background part was removed and edited, then a watercolor generated. It took about a month and I am very happy with the results.
One con. The system does not allow direct communication white the artist. Every correspondence goes through an intermediary; relevant emails get mixed with add emails creating some confusion. Also I recommend that they show some prior work by the artist and allow the customer to choose preferentially the artist.
10 novembre 2025
Réponse : PortraitFlip
Dear Tony,
Thank you for your detailed and thoughtful review. We’re glad to hear the final watercolor met your expectations and that you're happy with the result.
We appreciate your constructive feedback regarding communication and artist selection. Your suggestions are valuable, and we’re actively working to improve clarity in our correspondence and to enhance transparency around our artists’ work.
Thank you again for your trust and for taking the time to share your experience.
Warm regards,
Team PortraitFlip
Excellent Service
Excellent Service
For the second time, Portrait Flip exceeded expectations and timely delivered not just a family painting, but a treasure that my family will enjoy for many years to come!
10 septembre 2025
Réponse : PortraitFlip
Dear Jonathan,
Thank you so much for your wonderful words! We’re honored that you chose PortraitFlip again and thrilled to know your painting will be cherished by your family for years to come. Your continued trust means the world to us.
Warm regards,
Team PortraitFlip
I have ordered two paintings the first…
I have ordered two paintings the first one last November was perfect very nicely packaged for Shipping recd in perfect condition
The second portrait I ordered was terrible. The eyes were not to my liking and you didnt listen when I said I wanted her right eye fixed. The lid is drooping. It arrived with the box torn apart and was actually packaged terrible. The frame was broken and not attached to the portrait. You had to send me a new frame and didnt include the hardware to attach the picture. I would not order from PortraitFlip again
10 septembre 2025
Réponse : PortraitFlip
Dear Cheryl,
We’re very sorry to hear about your recent experience. While we’re glad your first order met your expectations, it’s disappointing to know the second one didn’t.
The frame damage appears to have been caused during shipping, and we sent a replacement as soon as we heard from you.
We also understand your concern about the portrait details and have shared your feedback with our team to improve both communication and quality checks.
We genuinely regret the inconvenience and appreciate you taking the time to share your experience. It helps us get better.
Warm regards,
Team PortraitFlip
10/10 Will be using again in the future!
Our agent did a fantastic job of making sure I was satisfied with the digital draft before beginning the painting process. The painting arrived flawlessly. Shipping and packaging was carefully done.
9 juillet 2025
Avis spontané
Réponse : PortraitFlip
Dear Jesse,
Thank you for your excellent feedback!
We're delighted to hear that you were happy with the draft approval process and the final painting. It's great to know the artwork arrived safely and met your expectations.
We truly appreciate your trust and look forward to working with you again in the future.
Best regards,
Team PortraitFlip
I’ve never done this before so the…
I’ve never done this before so the process was really easy. Customer service has been in constant contact which has been great. Well pleased so far and look forward to future projects with them.
12 juin 2025
Réponse : PortraitFlip
Dear Ronnie,
Thank you for your kind words! We're glad to hear that your first experience with us was smooth and that our team provided the support you needed throughout the process.
We truly appreciate your trust and look forward to creating more portraits for you in the future.
Best regards,
Team PortraitFlip
Confusing site & bad customer service
Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that I wanted to get 2 paintings from same photo. Plus their framing prices for 12x16 were $100 - about $40 than other vendors. Felt like I was getting sales jobs instead of customer service. I finally had no alternative except to cancel project and ask for my deposits back.
6 juin 2025
Réponse : PortraitFlip
Hi Bruce,
I’m sorry to hear that your experience didn’t go as expected. We understand that clear communication and a smooth ordering process are essential, especially for something as personal as a custom painting.
Our team attempted to assist with your request for two paintings from the same photo, but it appears we fell short in fully understanding your needs. We also acknowledge your concerns about pricing and navigation, and we’re actively working on making both the site and process simpler.
Your deposit was refunded as requested, and we genuinely appreciate your feedback. It helps us get better.
Warmly,
Team PortraitFlip
I Think I Was Scammed
I placed my expedited order on 5/6 which “promises” shipping within 4 days of completion Was told it was ready on 5/18 so I paid the balance immediately. This was **13 days ago** . Still no tracking number and no response to my emails all of a sudden. I chatted with “support” and they said it’s in transit but they don’t know the tracking number and that I need to email support again. I think I’ve been scammed. Very sad as this was a special piece. At the very least I want the money back that I paid to have it expedited.
18 mai 2025
Réponse : PortraitFlip
Dear Melissa,
We completely understand how frustrating the delay must have been, especially after such an important purchase. There were temporary shipping and tracking delays at that time due to new tariff rules that affected FedEx’s processing system, which unfortunately impacted your order as well.
We truly appreciate your patience while we worked through it, and we’re glad your painting was safely delivered. We hope it brought you the joy it was meant to.
Warm regards,
Team PortraitFlip
Everything was fine until.....
Everything was fine until I paid my final payment. Told the item would soon ship and then crickets. After about a week, reached out to inquire about the status, told it was shipped but not tracking number yet. Reached out a couple days later and was told the item shipped, but due to tariffs, FedEx was having issues with getting tracking numbers. I call Bullsh*t!!! Anyway, still haven't received my portrait, and don't have high hopes I will.
9 mai 2025
Réponse : PortraitFlip
Dear Marvin,
Thank you for your feedback. We genuinely regret the frustration caused during the final stage of your order. Your concerns were valid, and we should have communicated more clearly amidst the shipping delays.
At the time, your portrait had already been shipped, but due to changes in tariffs and FedEx processing issues, tracking information was delayed. We understand how that created uncertainty, and we genuinely apologize for it.
We’re glad to confirm that your portrait was successfully delivered and hope it brought the joy and meaning it was intended to. If there’s ever anything we can improve or assist with, we’re just a message away.
Sincerely,
Team PortraitFlip
Very good buying experience & result
The PortraitFlip process and the staff supporting the process were great! My portrait is a wedding gift and I was anxious about some details - not only were the emails reassuring but I was able to chat at ANY time of day and get a response. And I was chatting with a real person not a chat bot. Amazing. I hope the pencil portrait I receive is the same quality as my buying experience.
Update! I received my pencil portrait and it’s great! It’s going to make a wonderful wedding gift. PortraitFlip support indicated that I should not frame it with a glass cover so I’ll be sure to heed their advice. A note to those who are looking to frame a portrait – don’t go to Michaels! Terrible service. I’m going to a local portrait framer and hopefully I’ll be able to do the work done by PortraitFlip justice.
1 avril 2025
Réponse : PortraitFlip
Dear Dolores,
Thank you so much for your thoughtful and detailed review. We're thrilled to hear that your entire experience from placing the order to receiving the final pencil portrait was smooth and reassuring.
It’s wonderful to know our team was able to support you every step of the way, and we’re happy the artwork will serve as a meaningful wedding gift.
We appreciate your trust in our framing advice, and we hope your local framer does justice to the piece. Thank you again for choosing PortraitFlip!
Best regards,
Team PortraitFlip
Réponse : PortraitFlip
Dear Layla,
We’re sorry that your experience didn’t go as smoothly as expected.
Your artwork was completed, and our team reached out to share it and offer revisions to ensure it met your expectations.
We understand your decision and genuinely appreciate your feedback; it helps us improve our process and communication.
Sincerely,
Team PortraitFlip
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