Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Loved my Antarctic expedition. Guides Marta, Max and Santi all gave interesting talks. Marta's on Antarctica was comprehensive and her talk on her sailing trip to Antarctica was entertaining; Max w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Als Wiederholungstäter freuten wir uns schon sehr auf diese Reise. Wir wurden sehr herzlich begrüßt und willkommen geheißen. Viele Mitarbeitende vom Team kannten wir schon von unserer vorherigen Re... Voir plus

Noté 5 sur 5 étoiles

3 Perlen der Arktis vom 22.08.-04.09.25 Auch meine 2. Expedition mit Poseidon bleibt eine unvergessliche Reise. Die Organisation ist zu 100% abgestimmt und funktioniert reibungslos. Alle Teams kümme... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Die Reise im Jan. 25 nach Falklandinseln - Südgeorgien und Antarktis bleibt ein unbeschreibliches Abenteuer, das muss man einfach erlebt haben - mit Wetterglück und Gletscher A23a. Wir konnten viele... Voir plus

À propos de l'entreprise

  1. Agence de croisières
  2. Entreprise de navire de croisière
  3. Voyagiste
  4. Agence de voyages

Écrit par l'entreprise

Poseidon Expeditions is a global leader in polar exploration, offering once-in-a-lifetime voyages to Antarctica and the Arctic. Since 1999, we’ve specialized in immersive expedition cruises that blend comfort, adventure, and a deep respect for the remote environments we visit. Our vessel, the Sea Spirit, accommodates just 114 guests, creating an intimate and personalized experience. With this ship, we explore breathtaking destinations such as Antarctica, Svalbard, Greenland, Franz Josef Land, and Iceland—regions celebrated for their raw beauty and extraordinary wildlife. What sets us apart is our commitment to meaningful exploration. Guests travel with a hand-picked team of expert expedition guides who bring every landing to life. Whether navigating ice-packed waters aboard our vessel or stepping ashore via Zodiac, each journey is designed to inspire awe and deeper understanding. With offices in the US, UK, Germany, Cyprus, and China, we welcome travelers from around the world to discover the polar regions with us. At Poseidon Expeditions, we believe that true adventure begins where the map ends—and we’re here to take you there in comfort, safety, and style!


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

591 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic Experience!

Staff and crew were wonderful! The food on board was excellent as was the service! The destinations Orkney, Shetland, the Faroes, etc. were all that was promised and the views and the wildlife were breathtaking! I will say that the key word for this entire experience is "expedition." Itineraries can and do change based on many factors, especially the weather. You will be getting into and out of Zodiacs for many of the stops and being in "reasonably good condition" is a good idea as hiking is an integral part of getting to prime locations. So, be flexible and have an explorer's heart and you won't be disappointed! Bottom line....... I would do it again!

30 mai 2024
Logo de Poseidon Expeditions

Réponse de Poseidon Expeditions

Dear Lawrence, thank you for appreciating our work! We are delighted to hear that you enjoyed your cruise. Look forward to welcoming you again on board the Sea Spirit!

Yours faithfully,
Poseidon Expeditions team

Noté 1 sur 5 étoiles

Poseidon Expeditions cancelled our…

Poseidon Expeditions cancelled our 13-day cruise to the British Isles ON THE DAY OF OUR DEPARTURE to London. Completely screwed all of our other reservations surrounding the cruise. No explanation other than stuck in dry dock. What kind of company does that??!! How could they not have known sooner? DO NOT TRUST.

8 mai 2024
Avis spontané
Logo de Poseidon Expeditions

Réponse de Poseidon Expeditions

Dear Ms. Vardeman,

Thank you for sharing your feedback with us.

Like our other guests scheduled for the May 8th expedition cruise of the British Isles, you or your travel agent received an email from us as soon as the determination was made that the Sea Spirit would not be able to leave dry dock in Las Palmas, Canary Islands in time for the scheduled program. As you note, some guests had already departed their homes and others, like you, were about to, and this created a cascading effect in impacting air tickets, pre-cruise visits overseas, etc., in addition to the cruise itself. We apologize wholeheartedly for this unfortunate situation.

To address your question, we unexpectedly learned that additional time in dry dock would be necessary to ensure the Sea Spirit is delivered to the highest standards expected by our guests. Regrettably, this unforeseen development did not allow us to give our guests more advanced warning.

Our email notification outlined a number of options enabling you to get the full value of your ticket price, and we are working with all guests and their travel agents to address other related expenses. If you haven’t yet discussed the best option for you with your travel agent, we encourage you to do so as soon as possible.

Yours faithfully,
Poseidon Expeditions

Noté 5 sur 5 étoiles

Amazing experience with an exceptional Poseidon team.

Every member of the Poseidon team from the expedition team to the hospitality and room staff were absolutely exceptional.
The on shore experiences were frequent and so interactive and amazing. The team worked overtime behind the scenes to make sure we had several amazing experiences every single day. The lectures on board were incredibly informative. The food was 5 star as was the service. We could not find a single fault with this amazing trip with its excellent crew.

12 avril 2024
Logo de Poseidon Expeditions

Réponse de Poseidon Expeditions

Dear Jennifer, thank you very much for such an encouraging feedback! We are pleased to hear that your experience with Poseidon Expeditions was enjoyable and memorable. We look forward to welcoming you back on future adventures aboard Sea Spirit!

Yours sincerely,
Poseidon Expeditions team

Noté 5 sur 5 étoiles

The expedition was absolutely amazing…

The expedition was absolutely amazing and was made special due to the experience and support of the expedition staff.
The service onboard the ship was also excellent.

21 février 2024
Logo de Poseidon Expeditions

Réponse de Poseidon Expeditions

Dear RMenso, thank you very much for your wonderful review! We're glad you enjoyed your trip. Special thanks for your high assessment of the work of our expedition team, as such reviews are the best confirmation of their professionalism!

Yours faithfully,
Poseidon Expeditions team

Noté 5 sur 5 étoiles

In der Antarktis

Unsere Reise in die Antarktis auf der Sea Spirit mit dem tollen Team von Poseidon Expeditions wird uns immer in bester Erinnerung bleiben. Danke an alle! Dank auch dem Hamburger Büro für seinen sehr guten Service.

8 février 2024
Noté 5 sur 5 étoiles

A Fabulous Experience!

In short: A fabulous Experience! Visiting the Antarctic and seeing the penguins in their natural habitat has been a long held dream of mine. Choosing a Poseidon Expeditions cruise with the 114-passenger Sea Spirit was the absolute perfect choice. Their booking agents were very responsive and helpful. The 10-day journey was extremely well organized, the guides were very knowledgeable and enjoyable, the friendly restaurant crew's service impeccable, the food excellent, the house crew very helpful, and the front desk folks always ready to tend our needs. Being able to visit the bridge and talk to the captain and his crew was unexpected. We were pampered and felt very safe during the whole trip including the Zodiac outings, the hikes on land, the sea kayaking experience, the sleep-over on Antarctica (another dream come true) and the Polar Plunge. We set a record. 62 jumped into the icy water! Why not, you probably only have the chance once and you will regret it for the rest of your life if you don't take it. Each guide and crew member knew exactly what guidelines to follow to make this unique experience the best it can be. We were amazed that there were 23 nationalities of travelers on board. Sharing the same special experience created an instant bond. Conversations flowed easily. All announcements were in English, German, Russian and Chinese. The Antarctic is a very special and magical place on Earth and we learned a lot about what it takes to protect this fragil land. Keep up the good work Poseidon Expeditions!

10 décembre 2023
Logo de Poseidon Expeditions

Réponse de Poseidon Expeditions

Dear Monika, thank you for such a detailed and positive review of our cruise. We would be glad to see you again on board our cozy ship Sea Spirit!

Noté 5 sur 5 étoiles

No words can describe the experience. Go there!

The Antarctic expedition with Poseidon is everything you'd expect it to be, and then some. Discounting the fact that weather gods were with us on this journey, the exhilarating encounters with wildlife (orkas and humpback whales, weddell and leopard seals, petrels and albatrosses, and of course, s*loads of endearing penguins) and the smashing beauty of the vast white continent were complimented with an excellent expedition team and superb hospitality on board. Worth every cent!

20 décembre 2023
Noté 5 sur 5 étoiles

All aspects of this trip were…

All aspects of this trip were phenomenal!
Everyone was constantly on their A-Game and we had a great crew and staff. Expedition team members were fun and knowledgeable while taking care of us and making sure we were safe. We saw incredible things and had an amazing time. I cannot recommend them enough. We look forward to returning for another expedition soon!

9 février 2024
Noté 5 sur 5 étoiles

Trip of My Lifetime Travel Bucket List

It was an Amazing trip to Antarctica with Poseidon Expeditions Cruise, super excellent expedition team, F&B team and the house keeping team.

This was the last continent I been in my lifetime travel bucket list, I will never ever forget this amazing trip.

21 novembre 2023
Noté 5 sur 5 étoiles

Out of the world experience at the…

Out of the world experience at the Antartica cruise. Very competent, knowledgeable and experienced team of crew that makes the trip safe, fun and educational. Will totally recommend Poseidon for anyone aspiring to visit Antartica.

6 février 2024
Noté 5 sur 5 étoiles

Spectacular

Spectacular! Antarctica 🇦🇶 Never fails to impress!

The company provides high quality hospitality experience, friendly staff and expert polar guides with amazing food.

21 novembre 2023
Noté 5 sur 5 étoiles

Amazing experience aboard Sea Spirit

We had wonderful experience on the ship the expedition teams the in house team were very good. This is my second trip there is one thing which can be a bit better. We came to make memories but it would have been nicer if family pics are also clicked as we get those pics professionally. The usb stick that we got appeared like documentary. In our previous trip our photographer did a fabulous job of capturing all members . We do feel like seeing usb stick again and again.My husband being a good photographer himself captured us beautifully. But he was missing most of times . This little aspect will definitely work wonders for all guests participating in this journey which is definitely out of the world.
Kind regards
Rashmie Kapoor

28 décembre 2023
Noté 5 sur 5 étoiles

Eine wundervolle Reise

Eine wundervolle Reise
Unvergessliche Eindrücke, professionelle Expeditions-Begleitung und ausgezeichneter Service an Bord machten diese Reise für uns zu einem absolut spektakulären Erlebnis

7 janvier 2024
Noté 5 sur 5 étoiles

Excellent Service

Each and everything including the hotel arranged on the previous day of the cruise, crew team, service were excellent. A good team to choose fro your cruise.

22 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

LOVED EVERYTHING!!

Best vacation so far!! Loved everything, especially highly professional team, that organised the whole trip super safe and on a highest level, the crew that does the cleaning and provides the food literally 24/7, the expedition team was super and the program, lectures, communication - everything couldn’t be better. I miss the cruise!
And the best part of course the wild nature, animals.
It’s a pity there are strict rules nowadays due to the flu and we couldn’t get closer, but it’s the right thing to protect the nature. Will be back for sure!

6 décembre 2023
Noté 5 sur 5 étoiles

Highly recommend < 3

It was an amazing trip right from the very beginning. Clear instructions before the trip, along with tips and recommendations, were provided. The representative was always attentive and answered all our questions via email.

The pre-boarding and boarding processes were well-organized and quick.

The onboard experience was incredible: informative lectures from the expedition team, exceptionally clean rooms, housekeeping service all day long available, friendly and attentive staff, and breakfast, lunches, and dinners with a wide variety of tasty options. The rooms (we were at the 4th floor) were spacious and very comfortable.

The program itself was well-designed from every perspective:

- Different locations with diverse landscapes.
- We saw all the animals we were hoping for, such as penguins, whales, seals, and birds.
- High levels of safety were maintained at every step.
- There was a very responsible and eco-friendly approach to travel.
- Very interesting and diverse guest from all over the world!

On the ship, we found a reception, doctor, bar, small fitness center, library and even a jacuzzi on one of the decks—a truly amazing experience! There was also the captain's deck, available for visits (not always, of course), a restaurant, a mini-bar in the room, and laundry service.

My only suggestions, to bring something to hydrate your skin as the air both outside and inside could be quite dry.

Overall, we always felt comfortable, safe, and entertained. The level of detail and care in the planning and execution really made it a memorable experience. Already recommended to a couple of friends.

1 décembre 2023
Noté 4 sur 5 étoiles

Südwestgrönland

Diesen Frühsommer verbrachten wir eine eindrückliche Expeditionsreise. Vom Schiff aus beobachteten wir schöne Landschaften imposante Eisberge und Packeis sowie auch Robben und Wahlfische. Das High-light zum Schluss unserer Reise war die Tour mit kleinen Booten durch die riesigen Eisberge. Die Expeditionsleiter/innen vermitteteln uns viel Wissenswertes über Land und Leute, sowie auch über verschidene Tiere.
Vielen herzlichen Dank für diese erlebnisreiche, tolle Reise

7 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Poseidon Artic cruise 1 star - Why??

We booked this cruise in 2022. When we arrived in Svalbard, they would not allow my husband on board as they claimed he tested positive to covid, although he had all vaccinations and no symptoms. They would not allow me on board although I tested negative. We were stranded on Svalbard with no help from the company and the boat left. They would not refund monies. Thus, we rebooked in 2023 at an increased cost and lower cabin quality. The boat and food were good and the staff well organized. But we rate the trip a 1 star. Our trip included a flight from LYR to Oslo. at the end of the cruise. We requested an early flight which we needed to make our ongoing arranged and paid for travel plans to Mongolia possible. We were informed late June, when we were in Europe, that we were on a 7:30 pm flight (not listed in their information). We were told that there were no spaces on earlier flights. She refused to change the flight plans. We asked the company rep in Svalbard for help and were told they were independent contractors and could not help us. In panic, we booked an earlier flight (which was available) at a cost of $926.00. On board, we asked the company rep for help and requested a refund. We were told again that they were independent contractors and could not help us. Upon disembarking at the end of the trip, the company arranged for bus transportation to the airport for those on the two earlier flights but did not even have transportation for the later flight we were put on. We could not find who to contact with our problem or where the main office is located. Is this a company you want to trust with your travel plans and monies?

7 juillet 2023
Avis spontané
Logo de Poseidon Expeditions

Réponse de Poseidon Expeditions

Dear Edith,

While it is true that you were not allowed to board in 2022 when your husband tested positive for Covid-19, this was the policy of our ship as well as all other expedition ships at that time. Knowingly exposing our passengers, staff and crew to an active case of Covid went against all safety and medical protocols that were in place at that time. They were clearly stated in all of our literature. As a gesture of goodwill we transferred the entirety of your payment from this cruise to the one in 2023 which was. according to the Terms and Conditions you signed, was non-refundable, non-transferable.

Your air was not booked through Poseidon Expeditions and therefore, due to privacy issues, we could not access your airline records to assist with rebooking the flight. Our sales rep, Jennifer, assisted you while in Svalbard, but she was not able to make changes for your flight. You were successful in rebooking your flight out that day. You flew home on the same plane as Jennifer.

Regarding this year’s flight issue, at no time did we publish or promise flight times. On your passenger forms you listed a flight from Longyearbyen to Oslo as your departure flight. There was no mention of a flight out of Oslo to Mongolia. We have email saying you were leaving the US early for a trip to Europe prior to the expedition, but no mention of Mongolia until June 26, 2023, ten days prior to your expedition. When we asked you about your ongoing flight we received no answer until July 5th, at which time it was too late for us to change your tickets that were non-changeable and non-refundable. The flights we booked for you were on July 17, 2023, as promised and did not cause any misconnect with your ongoing flight on July 18th. We did everything according to policy and the promise to our customers.

Noté 5 sur 5 étoiles

I struggle to think what they could do better

My experience with Poseidon exceeded all of my expectations. We chose them because the Sea Spirit is small and we wanted to be sure we could land. From Mario with his endless good cheer, and whale encounters with Maxim and Maggie, to Ari's excellent, constant care of our room, it was more than I even hoped. The dining room staff, particularly Rey and Angelo seemed to delight in finding ways to take care of us and make sure every little thing was just right. Ive stayed at Anantara and Belmond properties and i highly recommend them, but, when talking about service, this Poseidon crew took better care of me. Expedition leaders were knowledgeable and worked to keep us safe. Their talks were interesting and informative. The kitchen somehow produced a variety of delicious food (in particular, the soups were amazing). Someone really knows how to shop bc there is no Whole Foods in Antarctica. How they make hot food while going through the Drake is beyond me. We were blessed, excellent weather and lots of animals. Special moments - One day we were surrounded by humpbacks while out in a zodiac, the day they transported the kitchen up on deck and we enjoyed lunch outside, zooming around Spert Island, moments I will treasure forever.

9 février 2023
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus