I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Voir plus
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Lisez les avis des autres
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
L'entreprise a répondu
Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
L'entreprise a répondu
I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Voir plus
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À propos de l'entreprise
À propos de Post Office Pet Insurance
Écrit par l'entreprise
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Coordonnées de contact
2nd Floor One New Change, EC4M 9AF, London, Royaume-Uni
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Excellent
607 avis
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Sign up was straightforward yesterday
Sign up was straightforward yesterday. I find you don't know how good it is until you try to make a claim! £20 per month cheaper than previous insurer, cover looks the same.
12 avril 2026
Réponse de Post Office Pet Insurance
Good morning Margaret.
We appreciate you sharing your experience. We're glad the sign up was straightforward and that you've found savings. We hope our cover meets your expectations should you need to make a claim.
Many thanks,
Post Office Pet Insurance Team
Great experience with po pet insurence…
Great experience with po pet insurence like any other any insurence i hope i dont need it
2 avril 2026
Réponse de Post Office Pet Insurance
Good morning Allan,
We're happy to hear that you had a great experience. We appreciate your feedback and hope that you won't need to use your policy, either!
Many thanks,
Post Office Pet Insurance Team
New policy not used
As only just taken Policy out not been any action can hardly rate service
7 avril 2026
Réponse de Post Office Pet Insurance
Good morning Margaret,
We appreciate you taking the time to share your initial thoughts. We value your feedback and hope to provide excellent service as your policy progresses.
Many thanks,
Post Office Pet Insurance Team
Very disappointing pet “hamper” incentive
I bought this pet insurance for my puppy and found it easy to set up. I have not needed to make a claim so far, so I cannot comment on the claims process. However, I bought the insurance partly on the basis that I would receive a pet hamper worth £35. When this finally arrived, it was a huge disappointment. The “hamper” was actually a gift bag which contained a grand total of one 100g bag of dog treats, plus a tennis ball, a very basic toy made of canvas, a small packet of pet wipes, and a broken biscuit. Most definitely not worth £35, in my opinion.
7 avril 2026
Avis spontané
Réponse de Post Office Pet Insurance
Good morning Angela,
We appreciate your feedback and are sorry the pet hamper was disappointing. We'll review this with the relevant team. We value your custom and aim to provide a positive experience.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Nigel,
We're happy to hear that you had such a great experience with us. Thank you for sharing your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
The whole process was very easy for me…My boy Coco!
The whole process was very easy for me to deal with,at my age that is a great help.
5 avril 2026
Réponse de Post Office Pet Insurance
Good morning John & Coco,
We're happy to hear that our process was easy for you to deal with. We appreciate your feedback and are always aiming to make things simpler for everyone.
Many thanks,
Post Office Pet Insurance Team
Very pleased
Very competitive price,easy to set up,I've never claimed as I've only just become a customer so cant comment on that aspect of it but so far it's great,would recommend on price and set up though.
3 avril 2026
Réponse de Post Office Pet Insurance
Good morning Andyj,
We're happy to hear that the setup was easy and the price was competitive! Thanks for recommending us based on your experience so far. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
Quick response to our initial claim…
Quick response to our initial claim against the consultation fee, with settlement soon after. Awaiting on the claim for the surgery.
1 avril 2026
Réponse de Post Office Pet Insurance
Good morning Eric,
We're happy to hear that our response to your initial claim was quick and resulted in a settlement. We appreciate your patience as we continue to process the claim for the surgery.
Many thanks,
Post Office Pet Insurance Team
It was easy to get insurance it was…
It was easy to get insurance it was simple to do and answer
24 mars 2026
Réponse de Post Office Pet Insurance
Good morning Michelle,
We're happy to hear that getting insurance was simple and easy for you. Thank you for your positive feedback, we appreciate it greatly.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance is great!
I have been using them for years for my cat and they have been great. They've paid promptly and never denied a claim. Prices are reasonable, I would highly recommend.
18 février 2026
Avis spontané
Réponse de Post Office Pet Insurance
Good morning Zak,
We're happy to hear that you've had a great experience over the years! We appreciate you mentioning our prompt payments and reasonable prices. Thank you for your recommendation!
Many thanks,
Post Office Pet Insurance Team
Recommend!!…
After needing some more information the claim was paid out in full. Thanks.
9 mars 2026
Avis spontané
Réponse de Post Office Pet Insurance
Good morning,
We appreciate your feedback and are glad the claim was resolved to your satisfaction after you provided the additional information needed.
Many thanks,
Post Office Pet Insurance Team
Straightforward and clear to understand…
Straightforward and clear to understand policy at a great price.
27 mars 2026
Réponse de Post Office Pet Insurance
Good morning Lynne,
We're happy to hear that our policy was straightforward and clear, and that you found it to be a great value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
They won't pay out
They won't pay out on any of my sisters claims. Waste of time and money
27 janvier 2026
Avis spontané
Réponse de Post Office Pet Insurance
Good morning,
We're very sorry your sister's claims weren't paid. We value your feedback and will look into this situation.
Many thanks,
Post Office Pet Insurance Team
Great value
25 mars 2026
Réponse de Post Office Pet Insurance
Good morning Gareth,
We're happy to hear that your policy was great value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Very disappointed at the moment they…
Very disappointed at the moment they make promises they don't keep still waiting for my claim to be done
27 mars 2026
Avis spontané
Réponse de Post Office Pet Insurance
Good morning Kathleen,
We regret to hear about the trouble you've experienced and the delay in resolving your claim. We appreciate your feedback and will look into this matter.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Holly,
We're happy to hear that our website was easy and straightforward for you to use. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Rebecca,
We're happy to hear that our product was easy to set up, navigate, and use. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Haven't had to make claim so far…
Haven't had to make claim so far (thankfully) but found application easy to do. Also spoke to customer service and found really friendly and helpful.
16 mars 2026
Réponse de Post Office Pet Insurance
Good morning,
We appreciate you taking the time to share your thoughts. We're happy the application process was easy and our customer service was helpful. Thanks for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
I have been loyal to this company
I have been loyal to this company for many years. They have repaid me by increasing my monthly payment from £128 to over £400. In the time I have been with them I can only remember claiming twice.
I will never use them again and would advice others to think twice
6 mars 2026
Avis spontané
Réponse de Post Office Pet Insurance
Good morning,
We appreciate your long-term loyalty and are sorry to hear about the unexpected increase in your monthly payment. We value your feedback and will review your situation carefully to see how we can improve our service.
Many thanks,
Post Office Pet Insurance Team
Great customer service.
The whole process was handled smoothly and efficiently.
Most of it was done online, but when I needed to talk to a real person, my query was handled professionally and with courtesy.
18 février 2026
Réponse de Post Office Pet Insurance
Good morning David,
We're happy to hear that the process was smooth and efficient for you. It's great to know that our team provided professional and courteous assistance when you needed it. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance
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