I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Voir plus
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Lisez les avis des autres
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
L'entreprise a répondu
Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
L'entreprise a répondu
I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Post Office Pet Insurance
Écrit par l'entreprise
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Coordonnées de contact
2nd Floor One New Change, EC4M 9AF, London, Royaume-Uni
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Excellent
607 avis
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Réponse de Post Office Pet Insurance
Good morning Christopher,
Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
2nd dog discout
Have just added a second dog to this pet insurance, great product, excellent claim process, way cheaper than my quoted renewal would have been with other insurance and even more so with second dog discount. Very satisfied
30 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Mrs Robertson,
We're happy to hear that you're very satisfied with our pet insurance and the claim process! We appreciate you adding a second dog and are glad we could offer a more affordable option. Thanks for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Thank you post office
Amazing service, specially the 24 hours vet online ,
The claim process also its clear and i didn’t even make a-call every thing work on the time schedule
17 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Ahmad,
We're happy to hear that you found our service amazing, especially the 24 hour online vet. We're also glad the claim process was clear and timely for you. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Elena,
We're happy to hear that you found the claim process easy and the response quick. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Price easily insurance to work out and…
Price easily insurance to work out and value for money
28 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Stuart,
We're happy to hear that you found our pricing straightforward and a good value. Thank you for your positive feedback, it means a lot to us.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning,
We're happy to hear that the setup on your phone was easy. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning,
We're happy to hear that you had excellent service. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
I purchased this insurance.
I purchased this insurance much cheaper than with my previous insurance company. I recommend it.
19 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Kasia,
We're happy to hear that you found our insurance more affordable than your previous provider. We appreciate your recommendation and are glad we could save you money.
Many thanks,
Post Office Pet Insurance Team
I gave you two stars as I find it…
I gave you two stars as I find it stupid that I had to not renew my dog insurance with you because I wanted to increase the value from 2 to 7 thousand and was told that was allowed and that I had to start a new policy on line
19 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Kenneth,
We appreciate you bringing this to our attention. We regret that you had to start a new policy to increase your coverage. We'll review this process to see how we can improve. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Judith,
We're happy to hear that our website is clear and easy to understand. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Very easy to navigate and satisfied…
Very easy to navigate and satisfied with the contents
28 décembre 2025
Réponse de Post Office Pet Insurance
Good morning Rose,
We're happy to hear that you found our platform easy to navigate and were satisfied with the content. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Very easy to make a claim
9 novembre 2025
Réponse de Post Office Pet Insurance
Good morning Robert,
We're happy to hear that you found the claim process easy. Thank you for your feedback!
Many thanks,
Post Office Pet Insurance Team
We searched for pet insurance and the…
We searched for pet insurance and the post office was easy to set up and a reasonable price
15 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Mrs Smith,
We're happy to hear that you found our pet insurance easy to set up and reasonably priced. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Piece of mind
No hassle straight forward.
Good monthly payments for a good insurance cover
13 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Karen,
We're happy to hear that you had a straightforward experience and are pleased with our insurance coverage and monthly payments. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Rita,
We appreciate your recommendation and are glad you had a great experience with our service. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Kevin,
We're happy to hear that submitting your claim was easy and that it was paid quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
New policy
Price was competitive and the process to purchase the insurance was straight forward. Haven't used the insurance yet so can't comment on that.
18 décembre 2025
Réponse de Post Office Pet Insurance
Good morning Neil,
We're happy to hear that the purchase process was straightforward and the price was competitive. Thank you for your feedback, and we hope our insurance meets your needs should you require it.
Many thanks,
Post Office Pet Insurance Team
Everything That You Need
Easy to sign up too , Good Price , Everything you need to cover from the start , Easy to Understand
8 janvier 2026
Réponse de Post Office Pet Insurance
Good morning Steven,
We're happy to hear that the sign up process was easy, the price was good, and that you found our coverage comprehensive and easy to understand from the beginning. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Absolutely brilliant service.
Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him.
Post office insurance paid out each time, no hassle. And quickly.
Would definitely recommend. Other cats policy is due for renewal soon, will see on the quote, but would like to stay with Post office.
17 juin 2025
Avis spontané
Réponse de Post Office Pet Insurance
Good morning Caroline,
We appreciate you sharing your experience. We're happy to hear our insurance provided prompt payouts for your claims. We acknowledge rehoming your cat must have been difficult. We hope to continue providing excellent service for your other cat's policy.
Many thanks,
Post Office Pet Insurance Team
I submitted a claim and basically did…
I submitted a claim and basically did the enquiries myself. Enquiry officers would send the same email a week apart to my vet chasing information without checking they were actually receiving the email and then they would threaten to close the claim. I then had the hassle of ringing my vet practise to be told they hadn’t received any request. After contacting the insurance they resent the request and the information was received. They then moved onto my dogs previous vet and it was the same again. I was on the verge of submitting a complaint, due to their inability or resistance to try and problem solve when receiving no response from their request. Not a great service when I had to conduct the enquiries myself!
2 février 2025
Réponse de Post Office Pet Insurance
Good morning Tracy,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your claim and the repeated requests for information. We'll review our processes to improve communication with veterinary practices and prevent similar issues in the future. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
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