I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteri... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... Voir plus
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My cat was very poorly with heart failure & sadly had to be put to sleep three weeks later at an emergency vet during the night. The pawtal system was quick & efficient & made claiming ongoing cos... Voir plus
L'entreprise a répondu
Honestly really happy with the service, my dog got hold of my inhaler and got poisoning from this needed emergency vets anyway couple grand down and all paid paid within 2 weeks, they never caused me... Voir plus
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À propos de l'entreprise
À propos de Post Office Pet Insurance
Écrit par l'entreprise
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Coordonnées de contact
100 Wood Street, EC2V 7ER, London, Royaume-Uni
- 0330 123 1921
- postoffice.co.uk/pet-insurance
4,6
Excellent
589 avis
Demande des avis aux clients
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Disappointed
Shocked that they will not cover my spaniel for grass seeds because he had a previous grass seed removed. This was not made clear on purchase of the insurance, only when my standing order was set up and they looked at past medical history. This is not a chronic condition so he shouldn't be at any greater risk than the next dog who walks on grass!
16 septembre 2025
Réponse de Post Office Pet Insurance
Good morning Faye,
We appreciate you sharing your experience. We're sorry to hear about the grass seed exclusion for your spaniel. We aim to be transparent, and we'll review how this information is communicated during policy purchase and setup to ensure clarity for our customers.
Many thanks,
Post Office Pet Insurance
The claim was dealt with immediately…
The claim was dealt with immediately and I was kept informed of its progress. Very quickly dealt with and paid in a short time
15 janvier 2025
Réponse de Post Office Pet Insurance
Good morning,
We're happy to hear that your claim was handled promptly and efficiently. We appreciate your feedback and are glad we could provide a quick resolution and keep you informed.
Many thanks,
Post Office Pet Insurance
Everything was clear and thorough and…
Everything was clear and thorough and good communication. Quick response
14 décembre 2024
Réponse de Post Office Pet Insurance
Good morning Annie,
We're happy to hear that our clear, thorough communication and quick response met your needs. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Danielle,
We're happy to hear that you were impressed with the value you received for your pet insurance. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Fast efficient and easy no forms to…
Fast efficient and easy no forms to complete and no phones calls all online
27 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Shirley,
We're happy to hear that our streamlined online process was fast, efficient, and easy for you. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Perfect for.4 puppies not many multi…
Perfect for.4 puppies not many multi plans around
13 octobre 2025
Réponse de Post Office Pet Insurance
Good morning,
We're happy to hear our multi-pet plans suit your four puppies needs! We appreciate you pointing out the availability of such plans.
Many thanks,
Post Office Pet Insurance Team
Comprehensive cover at a fair price
Comprehensive cover at a fair price. Instant response.
21 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Sylvia,
We're happy to hear that you found our coverage comprehensive and fairly priced and that you received an instant response. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Very helpful and friendly staff
Very helpful and friendly staff, they were very reassuring about my claim, which was initially refused, but following an appeal they paid it.
23 octobre 2025
Avis spontané
Réponse de Post Office Pet Insurance
Good morning Julie,
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and reassuring during the claims process and that the appeal was successful. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
It was easy to do what I wanted to do
It was easy to do what I wanted to do. The information was clear to follow that I needed to make a decision.
24 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Ruth,
We're happy to hear that our clear information helped you make your decision easily. Thank you for your positive feedback we appreciate it a lot!
Many thanks,
Post Office Pet Insurance Team
Let’s not get carried away
Let’s not get carried away! I gave a 4-star rating because the buying process was easy. Isn’t it always when the customer is buying a service! Ask me to rate my experience if ever I need to make a claim!!
21 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Scott,
Thank you for your feedback, we’re pleased to hear the buying process was straightforward.
If you ever need to make a claim, we’d really appreciate it if you could share your experience in another review. It helps us continue improving and gives others valuable insight.
Many thanks,
Post Office Pet Insurance Team
Awesome service - Highly Recommended.
Awesome service. I've never had to claim on this insurance policy before, so I didn't know what to expect, but I was super impressed with the communication, processing speed and fairness of the claim outcome. I can't recommend this product enough. Thank you. :)
20 octobre 2025
Avis spontané
Réponse de Post Office Pet Insurance
Good morning Mark,
We're happy to hear that you had such a positive experience with our service! It's great to know the communication, speed, and fairness of the claim exceeded your expectations. Thank you for your recommendation!
Many thanks,
Post Office Pet Insurance Team
Socks pet insurance
It was very easy to complete online and it gave me everything I needed to insure my cat plus more.
14 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Susan,
We're happy to hear that the online process was easy and provided comprehensive cat insurance. Thank you for your positive feedback, we appreciate it greatly!
Many thanks,
Post Office Pet Insurance Team
Excellent claims process
All I had to do to make a claim was provide my vet details. Post Office contacted them and sent payment to my bank in under 5 days.
4 juillet 2025
Réponse de Post Office Pet Insurance
Morning Stephen,
We're happy to hear that the claim process was straightforward. It's great to know that we could quickly contact your vet and process your payment efficiently. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Don't try insuring a pet with previous conditions .
I took out the insurance for my dog to replace ok ne with another company . They needed to check with my vet for previous Conditions which is understandable. My vets replied immediately. However, the policy is now in place but the Post Office Insurance have failed to advise me if there are any exclusions. I have phoned but they said it is being dealt with. I will soon be out of the 14 and days grace to cancel. Still no advice. Terrible service
24 septembre 2025
Réponse de Post Office Pet Insurance
Good morning Sylvia,
We appreciate you bringing this to our attention. We're sorry to hear you haven't received information about potential exclusions after your vet provided the details. We'll look into the delay in providing this information to you.
Many thanks,
Post Office Pet Insurance Team
The whole process was effortless.
The whole process was effortless.
I have looked around and you are by far the most knowledgeable about Feral Cats.
My mind can now be at rest knowing my three rescue cats have some insurance and for that I am grateful
11 septembre 2025
Réponse de Post Office Pet Insurance
Good morning,
We're happy to hear that the process was effortless for you. It's wonderful knowing we could provide you with the knowledge and peace of mind to insure your three rescue cats. We appreciate your kind words and are grateful for your trust.
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Simon,
We're happy to hear that our service met your expectations, and your claim was resolved quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Very satisfied with the pet insurance…
Very satisfied with the pet insurance website easy to navigate
30 septembre 2025
Réponse de Post Office Pet Insurance
Good morning Sue,
We're happy to hear that you found our pet insurance website easy to navigate. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Réponse de Post Office Pet Insurance
Good morning Steven,
We're happy to hear that you found our website and information easy to use! Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
First class service
Very helpful in arranging my pet insurance. I would recommend other people to go with post office insurance for their pets
14 octobre 2025
Réponse de Post Office Pet Insurance
Good morning Stephen,
We're happy to hear that we were very helpful in arranging your pet insurance. We appreciate your recommendation to consider us for pet insurance. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Prompt efficient response to our claim
Prompt efficient response to our claim. Very pleased with the service.
1 octobre 2025
Réponse de Post Office Pet Insurance
Good morning,
We are very pleased to hear that our claim response was prompt and efficient. We appreciate you sharing your positive experience with our service.
Many thanks,
Post Office Pet Insurance Team
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