The Travel Card and website work flawlessly, but the mobile app is absolutely useless. Every time I try to use it it says "Sorry, there is a system error, please try again later". No matter how many t... Voir plus
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Lisez les avis des autres
Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Ma... Voir plus
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The card is a great idea. We opted to take our cards instead of cash for security reasons. However, nobody told us that the card had to be ‘activated’ before we could use it. Consequently when attempt... Voir plus
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This card and app was fantastic to use and will definitely use again, our finances for our holidays worked well, knew exactly what we were spending where and when. Even back at home its great for sepa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Coordonnées de contact
Royaume-Uni
- postoffice.co.uk/travel-money/card
4,1
Bien
5 k avis
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Terrible exchange rate compared to…
Terrible exchange rate compared to other banks and holiday cards
31 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Terence Dawson,
Thank you for taking the time to share your feedback, we really appreciate it.
We take your comments on the exchange rate seriously. We’re always working to improve our service and deliver the best possible experience for our customers.
Post Office Travel Money Card
Before going Abroad get a Post Office Travel Card.Cardrselves a Post Office Card.
Myself and my Husband, got a Post Office Travel Card each last year. It was the best thing we could of done. So easy to put money on it, specially when we go abroad. It takes minutes to transfer money from our banks to the Post Office card. We have just top up our cards today for our jollies we dont have to worry about money then.
27 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Margaret,
Thanks for the great review. We’re glad you had such a positive experience. We're happy to hear that loading and using the card abroad was easy for you and your husband.
Post Office Travel Money Card
Excellent no hassle customer service.
I lost my card in Italy. It took one phone call to inform the Travel Card team and my card was cancelled and a new one was on its way. Excellent, no hassle customer service.
2 juin 2026
Réponse de Post Office Travel Money Card
Dear Philip
We appreciate your positive feedback regarding our staff's assistance.
Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.
Post Office Travel Money Card
Very good card
Very good card, app is easy to use. Does all conversions for you and works without any problems when abroad
9 mars 2026
Réponse de Post Office Travel Money Card
Dear Chris,
Thanks so much for your feedback. We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.
Post Office Travel Money Card
Upload the app as recommended by a…
Upload the app as recommended by a friend and topped up my card but still haven’t received the £10 as yet !!!!
26 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Customer,
We’re very sorry you haven’t received your bonus. We understand how disappointing this must be and appreciate you letting us know.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Helpful and easy to use
5 février 2026
Réponse de Post Office Travel Money Card
Dear Abdul,
We appreciate your positive feedback and we're glad the card is easy to use. It really helps us to hear this.
Post Office Travel Money Card
Defrauded on 2 occasions. No help from company
Defrauded.... Someone in Leeds set up a direct debit ... Bled my card dry... Helpdesk promised they would chase it up... Nothing. Issued with new card.... Within 3 weeks someone in Honiton had bled it dry.... Card is not fit for purpose... avoid
26 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Ian Davis,
Thank you for your feedback. We’re sorry for the experience you described.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Easy process to get the card
Easy process to get the card. Very easy top up via the APP and to add cash in the post office.
25 août 2026
Réponse de Post Office Travel Money Card
Dear Helen Allen,
Thank you for taking the time to share your feedback. We're delighted to hear that getting your Travel Money Card was a straightforward experience and that you've found topping up through the app quick and convenient.
It's also great to know that adding cash at the Post Office was easy for you. Your kind comments are truly appreciated.
Post Office Travel Money Card
Because we can put our money in to eur
17 août 2026
Réponse de Post Office Travel Money Card
Dear Michelle,
We appreciate your positive feedback and we're glad the card is easy to use and offers you a convenient way to manage your finances. Thank you for sharing your positive experience.
Post Office Travel Money Card
Very straightforward to use with all…
Very straightforward to use with all the safety features built in to protect you but still easily accessible for the user.
24 août 2026
Réponse de Post Office Travel Money Card
Dear Anne,
We appreciate your positive feedback and are so glad you found our product safe and easy to use, we want managing your Travel Money Card to be as smooth as possible. Thank you for recommending it.
Post Office Travel Money Card
Sadly it has been a problem for us.
I got this card for a family member. Had issues with it in Europe and wanted to sort out getting it reactivated. That didn’t work well! Then the card was stolen/lost and I contacted Customer Services to get a new one. I have not received it, nor heard anything from them. The problem seems to be that I set it up but it was for someone else to use abroad. They can’t access the App only I can. I am now left with the problem and the Euros on the card which I won’t be using as the family member is already abroad. I wanted to send them the card but have not received it yet, after a good 2 weeks!
I wouldn’t bother in the future, there seems to be much easier to use companies out there. However I’m not sure what their customer care is like when a problem arises!
Just to add to the reply I received:
When I applied for the Post Office Travel card in one of your Post Offices your member of staff told me that I could get the card for a member of my family to use abroad. They went ahead processing it and helping me do it!
Please inform you staff what you wrote in your review, thank you.
7 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Andrea,
Thanks for taking the time to share your feedback. We understand how this could be disappointing. For security reasons, the Post Office Travel Money Card is issued for individual use and can’t be shared, even between family members. The full details are available on the Post Office website, and we always recommend reviewing them before travelling. https://www.postoffice.co.uk/help-support/travel-money-card
If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
No more worries about always having to…
No more worries about always having to carry cash and easy to use
24 août 2026
Réponse de Post Office Travel Money Card
Dear M Anderson,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Useless card
Useless card - I preloaded it with 60 euros before travelling to Italy and then tried it in a restaurant but it didn't work. Then tried it in an atm but that didn't work either. Stick to your usual credit card (Halifax in ny case)
.
24 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Lagunakid,
We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling.
We’d love to understand more and help if we can. To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Very poor exchange rates compared to…
Very poor exchange rates compared to other cards. A 3% difference works out as a very expensive mistake. Avoid at all costs
24 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Mark,
We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
Post Office Travel Money Card
Used card to get fuel at a petrol…
Used card to get fuel at a petrol station in France. Company took €150 off the card but I had only taken €50 of fuel. Phoned up account support and was told this can happen and it shouldn’t be used in a petrol station but the money should go back on. Two weeks later lost €100. Emailed post office a week ago no reply. Not great customer service.
21 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Dan,
Thank you for your feedback. We appreciate you sharing your experience. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Don’t bother……
Unable to top up whilst in USA. Inconvenient and not the experience I expected. More hassle than it’s worth.
26 août 2025
Avis spontané
Réponse de Post Office Travel Money Card
Dear Lisa,
Thank you for letting us know. We’re sorry to hear you experienced issues with the app, this isn’t the experience we want for our customers.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Going to Europe - Travel Money Card is for you
Really impressed with my Travel Money card. Once loaded on my phone I was able to use it easily everywhere throughout France during my recent trip. Great for bus tickets, easy paying on cafe or restaurant bills. The app made it easy to top up and keep track of the payments and top up when needed. Knowing it had limited money on also gave me security as far as any cloning risk went too. Highly Recommend
29 juillet 2026
Réponse de Post Office Travel Money Card
Dear Ms B Hallows,
Thank you so much for your fantastic review. We're delighted to hear that your Travel Money Card worked so well for you throughout your trip to France.
We're also pleased that you found the app easy to use for topping up, managing your funds, and tracking your spending while away.
We're especially glad that the card gave you added peace of mind and security during your travels. Thank you for recommending the Travel Money Card and for taking the time to share your experience. We hope to support you on many more trips in the future.
If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.
Post Office Travel Money Card
Works fantastic and never had any…
Works fantastic and never had any issues. Loads of different currencies to top up and works everywhere
14 août 2026
Réponse de Post Office Travel Money Card
Dear Chelsea Hall,
We appreciate your positive feedback and we're glad the card is easy to use and load. It really helps us to hear this.
Post Office Travel Money Card
Holiday
It was very easy to set up the app and easy to add money to it in Australian dollers .and use the card to pay for things when away .
19 août 2026
Réponse de Post Office Travel Money Card
Dear Mrs Walker,
We appreciate your positive feedback and we're glad the card and app have been easy to use. It really helps us to hear this.
Post Office Travel Money Card
Over the years I have used this card…
Over the years I have used this card reliably. However earlier in the year I had it declined in Germany and more recently declined in Denmark. First of its declined on tap and go , then i am asked to enter PIN number and it’s declined again. I have checked i am entering the correct number. On other occasions it’s been accepted. Having to have a backup card to hand , makes it less than useful.
Tried to register card with dsb (danish travel app) enter card details, then some text from post office appears about wanting to prevent fraud and do a 0 transaction, so I open up post office app, and there is no transaction to authorise. Go back to dsb app and card details have disappeared. Yet when I register my Barclaycard card added with no authorisation or issues.
21 août 2026
Avis spontané
Réponse de Post Office Travel Money Card
Dear Martin Halls,
We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
We’ve reached out through Trustpilot to collect additional details, an email should arrive in your inbox soon.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
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