Lovelina was wonderful and a great help to me for our business queries. Stayed on the line until everything was complete, in fact, the call disconnected and she called me back immediately. Amazin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was treated in a very professional way and guided along well in respect of my query by Willy Coutinho. Not at anytime did I feel that I did not understand any part of the query and I felt very comfo... Voir plus
L'entreprise a répondu
Dealt with Mark Castellino at PE Solutions today regarding debt on the account. Mark has asked the DEBT manager to allow me more time to pay and resolved my issues on the account. 5 STARS rating fo... Voir plus
L'entreprise a répondu
I had phone calls offering reduced prices and I felt it was a scam. Rang and spoke to Shailesh and after checking my id straight away informed me not to sign anything and it is a scam. For other cust... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Écrit par l'entreprise
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Coordonnées de contact
Royaume-Uni
- pozitive.energy
4,7
Excellent
15 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mark castellino sorted all my queries…
Mark castellino sorted all my queries quickly and efficiently thankyou mark
17 avril 2026
Avis spontané
Really helpful and efficient
Really helpful and efficient, excellent service from Lovelina Vaz when I called with a query
17 avril 2026
Avis spontané
Monish was very helpful and…
Monish was very helpful and polite.Quickly resolved my issue professionally.
17 avril 2026
Avis spontané
Surabhi was very helpful on the call…
Surabhi was very helpful on the call trying to get the problem solved for me
17 avril 2026
Avis spontané
Vivek Vinod was Very helpful
Vivek Vinod was Very helpful
from PRND
Denise Davies
17 avril 2026
Avis spontané
My experience was great with Sunny D…
My experience was great with Sunny D helping to resolve my query .
Kerry sellen
16 avril 2026
Avis spontané
Avoid at all costs
They took over a residential electric contract on one of my rented properties without notifying us and then after 8months sent an email stating they had it, and it was on a business contract. On calling them to sort they said I had asked for it to be with them which I had not and refused to let it go back to my private residential electric tariff without paying nearly £900 for something they should have not taken.
Their call handlers are in Mumbai and also clearly just stick to a robotic script and it’s near on impossible to resolve. Disgraceful company
16 avril 2026
Avis spontané
Sarah was very helpful and was able to…
Sarah was very helpful and was able to sort out my query.
16 avril 2026
Avis spontané
You could not make this up
You could not make this up!
An update...one year later...still a broken smart meter...still double billing and double direct debits being taken...still daily phone calls and emails.
After cancelling the direct debits on the staff advice, now recieving debt collection letters.
Not allowed to pay because Positive Energy say that we are not customers! That I have been sending photos of random meters not my own, that they are not responsible for changing the broken meter. Despite 4 visits from 4 engineers telking them that there is only 1 broken meter...
Stay away from this company!
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
We can confirm that we are already in contact with you and are actively working to resolve this matter.
Based on the details currently available on our systems, the Meter Serial Number (MSN) you have shared is registered as being supplied by British Gas. As a result, we are unable to raise a job or arrange an engineer visit for that meter.
We also note that there appears to be a different MSN recorded at the site, and you have mentioned that the original meter has been removed. Unfortunately, we do not hold records confirming when that removal took place. Additionally, if a new meter has been installed under British Gas, we would not have visibility or control over that installation.
We appreciate your patience while we continue our investigation.
Kind regards,
Feedback Team
PE Solutions
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Heenal she is brilliant service very…
Heenal she is brilliant service very helpful by abdul tm restaurant
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Spoken to Joel with my queries he was…
Spoken to Joel with my queries he was very polite & knowledgeable. Thanks for your help. Kashif
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Joel had an amazing phone manner
Joel had an amazing phone manner, polite, helpful, nothing was to much trouble in helping me log onto my account, his action in sending me my invoices by email due to me struggling was above and beyond thankyou Joel
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Very helpful and kind team member
Very helpful and kind team member
Thank you
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
My account query.
I was treated in a very professional way and guided along well in respect of my query by Willy Coutinho. Not at anytime did I feel that I did not understand any part of the query and I felt very comfortable with the outcome.
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Lovelina was very professional and…
Lovelina was very professional and helpful
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
Nafisa was very helpful today .Muhammad…
Nafisa was very helpful today .Muhammad Arfan
16 avril 2026
Avis spontané
Réponse : PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
Feedback Team
Pozitive Energy
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