Practice EHR Avis 

Horrible sales service and horrible customer service:

I had contacted Practice EHR during our ongoing search for a new EHR system.

Although the salesperson missing/being late for a couple of scheduled meetings should have alerted me, I took it in stride and proceeded in my talks with the company’s designated sales person. Everything went well and all negotiations were completed. We received the contract, and I happened to remind the gentleman to forward me a couple of references, which I had asked for before during our conversations.

All of a sudden, I was completely ghosted. The gentleman pretty much stopped responding to my emails/phone calls/messages.

There is never an operator available when you call the company no.

After reconnecting with the sales-intake team, I was told someone would get in touch with. No one did for over a week.

Finally moved on to another EHR with prompt and better customer service.
No wonder they are not rated well as an EHR provider.

An Extremely dissatisfied future physician.
RUG. MD.

As an MD who is now retired I find the patient interface with the EPIC chart to be confusing and time wasting.
It is the future, but could they make more of an effort to get it right?
I keep getting incorrect notifications. I have stopped writing messages to the care team as they say they don't receive them, so I call the office instead.
There is no way to correct errors in the chart. They are then perpetuated to outside linked providers.
My medical care is so much more disconnected than in the past. It has become DIY .
If there is a good aspect it is the ability to l/u past lab tests, but that is really the extent of it.

Practice EHR is extremely easy to use, and the account managers are wonderful. They respond promptly and on time and they make sure everything was on time with my implementation. I do my own billing in house so Practice EHR makes it very simple with having the EHR, PM, and clearinghouse all in one spot. I would recommend Practice EHR to everyone.