Birmingham Airport Avis 

The worst airport you’ll ever fly from. Staff is a menace and all outsourced to uneducated locals. Racism and xenophobia is everywhere. Dont expect to reason with anyone or have a smooth check in process ever. You will be disappointed every time you fly - even if it’s first class (from experience)!!

This airport have now priced themselves out for us as a family
We have travelled as a couple and family for longer than we can remember from Birmingham but not anymore with there rip off car park charges
We have just booked for may car park 5 ( always our choice of car park ) as we have a holiday already booked at the cost of £119.99 an increase of £40 since last years 3 bookings of £79 average
Completely non justified in future we will use stanstead or Luton through jet 2 as we have those booked for holidays this year at £69 and £59 respectively for just as good parking
Through there pure greed they have lost us as good customers look around at other airports before booking with this airport as the prices are an insult to families and couples travelling

No signage anywhere for disabled parking.
In ALL other airports having a blue badge allows 30 minutes free parking.
Got shunted into a car park to wait for my children as there were no signs where to go. and then when went to leave and provide my blue badge I was told that I should of used the 'premium' drop off infront of the airport.
When I explained there was no signage anywhere i was told I should of used the website and was then charged over £9 for an 18 minute wait.
Disgusting discrimination against disabled people.

The exploitation at this airport just gets worse each time I visit, they will charge you to breathe the air before long. It's a prime example of how bad this country has now become. Charges for dropping off, fines for being dropped off near by. One hour wait to get through the airport security, but pay £6 for the fast track and avoid the queues, it feels like the queues are created to justify people paying the £6 extra, horrible way to start your holiday, decency is no where to be seen.

Daylight robbery! I collected my wife
from the birmingham airport, I parked on
pickup section her flight was late by
5 minutes I was charged £23.
In total it 35 minutes when exiting
how can they substantiate these
charges.

I realise that this airport is undergoing major changes but being local and having chosen to use it for the first time in several years I was so disappointed with the experience.There are too observations to comment on individually, but they all culminate with me having to say its unwelcoming when compared with other provincial airports in another county I recently visited. Its a gateway into the UK and first impressions are important and I can only hope that in 2025 it pulls its socks up.

As a warning to customers. I was forced to pay a fine of £373 when I left Birmingham Airport car park 5, despite having paid 94.99 an extra charge to extend my car park by a week. I have been fighting for a week to get this money back. I am coming to the conclusion that the people working there are special people. After all, you probably only need to enter the payer's card number into the system to receive receipts for the transaction. This is just bad will or a desire to hide indolence and lack of intelligence. I can't call it anything else.

Yet another train missed due to delays getting off the plane. This has become a reoccurring theme. Sort it out Birmingham airport!

Extortion prices, £2 a trolley. This airport is out there to fleece customers and make money out of travellers.

Absolute dump at IBIS @ NEC Hotel! Couldn't find our reservation upon arrival and double charged us. Working on getting a refund for their error.

Security was complete and unabashed incompetence. It really is less than 1 star, and none of the many employees milling about seem to be able to help. Really do leave a lot of extra time if you have no choice but to fly from here.

If any of the management happens to read this which I don’t think they do then they need to look at there operating procedures and the lack of maintenance of the facilities ( Ladies Toilets) in the arrivals area. We arrived back in BHX at 02:30 on the 14/10/24 and had to wait for over 60 mins for the luggage to arrive on the carousel, and considering that only 2 flights arrived within a short period of time the baggage handlers decided to unload both planes onto one carousel when there were 5 empty ones and as we were the first passengers through customs the bags of the 2nd flight started coming off first and there was nobody to collect them so the system blocked up and jet2 staff had to ask them to sort the missing bags, but why not use a bit of common sense and use 2 carousels and keep everyone happy. I think the management of the airport need to get a grip and sort this as this is supposed to be the 2nd city in this country. With regards to the ladies toilets they need to make sure that the cleaning staff are doing there jobs 24/7 and not making the facilities look like they are third world standard (Disgusting).

Awful, chaotic service at every step of the way. It's almost like there is nobody anywhere on site with the faintest idea about customer service. Rude, thoughtless staff. No smiles. No courtesy.

The latest security system updates seem to have made everything worse with zero perceived advantages - at least not for the paying customer.

Awful, awful, awful. If you have any option then choose a different airport

Disappointing experience at Birmingham Airport.
Outdated facility with unfriendly staff.
Security was a nightmare - 2+ hour queue spanning two floors, with only 3 out of 6-7 belts operating.
Many likely missed flights due to delays. Staff pushed through crowds rudely.
Dirty floors, torn seats, and rubbish everywhere. Unacceptable for an international airport in a developed country.
Will avoid in future, even if it means multiple stops. Consider alternatives if possible.

I was disgusted MY 85 year old mum arranged for Special Assistance but after finally getting an answer on the special assistance alternative number option as button to get them wasn’t working, we were told it would be 15 minutes for them to collect my 85 year old mother from the button point, I couldn’t stay and as there was NO SEATING had to leave her there sat on the outside of the shelter on an electrical box. When I finally got contact with her she told me she had had to wait at the shelter for 45 MINUTES. When the gentleman eventually came to collect her told her he’d not been told earlier of her being waiting.
A shambolic treatment of the elderley

Hard to comprehend this airport, totally unstructured,un supervised, staff unhelpful or rude, name and security passes hidden, sunexpress check in a shambles, people asking each other where check starts? No visible help, passengers pushing in or jumping into fast track?? I had tried to book a extra bag online with sun express, it took my 33 pounds and gave me 5 kgs, once at check in, the passenger service man, just grunted, asked a colleague, gave me you have to pay 100 pounds 10 kgs extra, I Saud what? You can book a bag for 50, this is policy, tried to be friendly, I worked here for 32 years, his reply don't get you no favors, ok just wanted help,??? Once getting ripped off for baggage, departures security, everyone for themselves, no visible control, information, we were cattle?? I fly regularly, have family who fly, I won't recommend bhx or sunexpress, and I know bhx and sunexpress will think, we don't care what's 20 passengers, we fly all year, will tell people, word of mouth, one day you will think of that certain passenger, not asking for much, just courtesy, and help, which. Bhx and sun express do not give, I have had 32 years experience in the aviation industry, so this is not knitpicking,

On arriving back from our holiday from a poor country with immaculate facilities in their airport, we entered the baggage claim area and had to wait 45 minutes for our luggage to come through at 4am. We had to use the toilets and they were not clean even though the male cleaner was on duty. He was slowly walking around with a litter picker whilst the whole area in mens and ladies had an over bearing odour of stale urine. If other countries can keep these areas clean we struggle to understand how this is allowed to happen in a wealthy country. I challenge the manager or CEO of the airport to use the facilities at 4am. It is disgusting and not a place to be proud of. It needs a thorough clean by staff that are proud if their work not floating around looking busy.

This embarrassing shambles has to be seen to be believed. The queue for bag drop was 20 minutes (Berlin, no wait), security queue took 90 minutes (Berlin 45). One passenger on our flight didnt make it. There were likely over a thousand passengers queueing for security checks, passing through a tent outside (no, honestly) and two floors connected ONLY by lifts. There are no escalators or stairs. The airport has exposed ceiling pipework, cabling and has temporary corridors due to building work and it looks a mess. Add in full rubbish bins bins, tables piled high with used cups and glasses, closed toilets and £2 for a small bottle of water and it makes the place dirty and very unpleasant. Go elsewhere if you can.

BHX has been my absolute UK favorite airport for last 16 years, it was always better than the others in every aspect - how things change.

The new security is a shambles, even finding your way to departures - if you are not fast track - longer queues, new machines that take longer to get through, blunt staff - must have been taking lessons fro. US airports. Finally airside - where are toilets - corner of weatherspoons - 3 cubicles in male toilet, was a sign in other corner but took you a no entry door, found another small toilet next No 1 lounge - it was in a disgusting state. Sorry BHX.

Until the renovations are complete I would recommend not flying from BHX - hopefully it will go back to that nice airport it use to be.

This is the worst airport in the UK by a long way. The staff are rude and unhelpful and the new security is a disorganised shambles. I have had better treatment travelling through Berlin during the Cold War. They do not have anywhere near enough facilities for the number of passengers, this is supported by the fact that the air conditioning cannot cope with the number of passengers. Pret A Manger even have their own standalone air conditioning unit switched on at 4:00am when the outside temp is around 12 deg. This place is an inadequate dump with useless and demotivated staff. Best thing they could do with this place is knock it down. I have given it one star but only because it is impossible to give a negative score.