PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... Voir plus
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The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... Voir plus
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Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to wor... Voir plus
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Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my custo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Écrit par l'entreprise
Coordonnées de contact
PO Box 278, 17961, Orwigsburg, Etats-Unis
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4,2
Bien
1 k avis
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A répondu à 100 % de ses avis négatifs
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PWI is an absolute joke of an…
PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honoring their contract they seemed to imply that the axle had to fail (presumptively while they were driving). I wouldn't wish their "service" on my worst enemy. Do not buy their "warrantee".
13 août 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
We’re sorry to hear about your experience and understand your concern regarding your son’s vehicle. We would like the opportunity to review what occurred, but we are unable to locate a contract or claim based on the information provided in this review. Please contact our Customer Service team at 1-800-548-1121 or provide a phone number through Trustpilot so a member of our team can reach out to you directly.
IT WAS A PLEASURE WORKING WITH KEVIN THOMPSON
I CALLED LATER IN THE DAY ON A FRIDAY AND KEVIN GOT EVERYTHING KNOCKED OUT REAL FAST. HE WAS ALSO VERY FRIENDLY AND HELPFUL.
5 août 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience! We're happy to hear Kevin was able to get everything taken care of quickly, even late on a Friday. Providing friendly, efficient service is what we strive for, and we're glad Kevin delivered. We'll be sure to pass along your kind words. Thank you for choosing Preferred Warranties!
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We're so glad to hear you've had great experiences working with Kevin. We'll be sure to share your feedback with him. We truly appreciate you taking the time to leave a review and thank you for choosing Preferred Warranties!
The customer service was great
The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair shop was happy to hear that I had PWI. He said he has worked with them for over 20 years and only had high praise for PWI. Thank you for a great experience.
30 juillet 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for sharing your experience! We're so glad we could help make a stressful situation a little easier, especially while you were away from home. It's great to hear that our team was able to assist with the towing, alternator repair, and finding a repair facility. Thank you for trusting Preferred Warranties!
Caleb Overdorf is the Man!!
Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to work with Caleb and the PWI team again!!! Thank you!!!
29 juillet 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience! We're thrilled to hear that Caleb made the claims process simple, efficient, and hassle-free. Providing fast, responsive service to help get customers back on the road is always our goal, and we're glad Caleb delivered that experience. We truly appreciate your kind words and look forward to working with you again. Thank you for choosing Preferred Warranties!
Horrible experience
Horrible experience, they do not pay the repair bill, especially if it cost more than the price for the warranty. A transmission repair costed me out of pocket 1,200. They are not trustworthy, and they don't honor their contract. Don't fall for this so scam!
22 juillet 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for sharing your feedback. We're sorry to hear you were disappointed with your claims experience.
Our goal is to provide fair and consistent claim payments based on the terms of each service contract. While covered repairs are eligible for payment, reimbursement is subject to the contract's provisions, including the approved labor rate and reasonable repair costs. Charges exceeding those terms may become the customer's responsibility.
If you'd like us to review your claim with you, please contact our Customer Service team at 800-548-1121. We'd be happy to discuss your concerns.
It was a great experience working with…
It was a great experience working with Caleb
22 juillet 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to leave us a review! We're so glad to hear you had a great experience working with Caleb. We'll be sure to share your kind words with him. We appreciate your business and thank you for choosing Preferred Warranties!
Caleb is the greatest!
Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my customer. He has proven beyond a shadow of a doubt that he was here to help. He truly wanted what is best for my customer. Amazing service, he cared, and what else could I ask for?
6 juillet 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
We are overjoyed to hear Caleb made life easy for you and your customer. This is exactly the service we strive to provide.
Bought an expensive warranty to cover…
Bought an expensive warranty to cover my vehicle. When it came time to use the warranty, under the system I bought it for, the denied the claim because the specific part wasn't listed. So they denied the claim on an electrical safety issue. One that could've easily cause a serious accident or injury.
Stay away from this company, do not buy their product. They don't stand by it and run at the first sign they have to pay.
Horrible company, no ethics or standards. Buyer beware.
24 juin 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Scott, we're sorry to hear that you were dissatisfied with your experience. We understand how frustrating it can be when a repair is not covered, especially when you believe it involves a safety-related concern.
Our service contracts are administered according to the specific coverage selected at the time of purchase. While some plans provide comprehensive coverage, others cover only the components specifically listed in the contract. Every claim is reviewed based on the contract terms and the repair facility's diagnosis, and coverage decisions are made accordingly.
We certainly do not want any customer to feel that their concerns were not taken seriously. We'd appreciate the opportunity to review your experience with you and address any remaining questions. Please contact our Customer Service team at (800) 548-1121.
Thank you for taking the time to share your feedback.
My car started jerking
My car started jerking, misfiring, and no any signs of overheating. I drove it to the nearest repair shop immediately. After inspection, they found that the coolant level was not low.
However, PWI denied my claim, saying the issue was related to overheating and the radiator. I am still fighting with them regarding the claim. It has been months, and my car is still at the repair shop.
In my opinion, they did not properly inspect the vehicle or clearly understand the actual cause and definition of overheating. I would recommend being very careful before purchasing this warranty.
12 juin 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for sharing your feedback. We understand how frustrating it can be when a vehicle is out of service for an extended period and a claim decision is disputed.
Because claim reviews often involve detailed repair findings, diagnostic information, and contract provisions, we are unable to discuss the specifics of any claim in a public forum. However, we take concerns regarding claim handling seriously and want to ensure all available information has been thoroughly reviewed.
We would welcome the opportunity to look into this matter further. Please contact our Customer Service team at 800-548-1121 and ask to speak with a supervisor so we can review the status of your claim and address any outstanding questions.
Thank you for bringing your concerns to our attention.
I had a great experience working with…
I had a great experience working with Caleb Overdorf at Preferred Warranties. He was professional, responsive, and very helpful throughout the claims process. Caleb took the time to explain everything clearly, kept me informed, and followed up to make sure my claim was progressing smoothly. His excellent customer service and willingness to assist made the entire experience much easier. Thank you, Caleb, for your dedication and support. Highly recommended!
4 juin 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We are thrilled to hear that Caleb provided such excellent service throughout your claims process. Keeping our customers informed and making the process as smooth as possible are priorities for our team, and it's wonderful to know Caleb delivered on that commitment.
We appreciate your kind words and recommendation. We will be sure to share your feedback with Caleb and recognize him for a job well done.
Thank you for choosing Preferred Warranties!
very easy to get approval and create a…
very easy to get approval and create a claim. Caleb was great to work with!
27 mai 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for your review, Hillary! We're glad the claims process was easy and that Caleb provided great service. We'll be sure to share your kind words with him. Thank you for choosing Preferred Warranties!
This morning I worked through a claim…
This morning I worked through a claim with Caleb. He was extremely professional. I work with many warranty companies and this was by far the best experience I have had. We do warranty work and sell multiple warranty programs and pwi is now on the top of the list of my go to programs for our customers.
20 mai 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback about Caleb's professional service. We're honored to be your top choice for warranty programs.
Great experience
Caleb and P.W.I. as a whole are great to work with! Very professional and make the claim process painless.
19 mai 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for sharing your feedback about Caleb and our claim process. We appreciate your business, Barry!
CLAIM PROCESS WAS SMOOTH AND CALEB WAS…
CLAIM PROCESS WAS SMOOTH AND CALEB WAS GREAT TO WORK WITH.
13 mai 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience! We’re so glad to hear the claims process went smoothly and that Caleb provided great service throughout the process. We truly appreciate your feedback and your business!
Amazing Service
The claims process was simple, quick and follow-up response was great. Chris, the rep walking me through the claims process, was knowledgeable, prompt and very personable.
29 avril 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for highlighting our simple claims process and Chris's knowledgeable support. We appreciate your positive feedback.
From a repair facility standpoint
From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
23 avril 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We appreciate your straightforward feedback and solid A rating!
Larry was very helpful
Larry was very helpful. He made the whole hassle of warranty submission a breeze. Thanks so much for the ease of claim.
21 avril 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We're thrilled Larry made your warranty submission process smooth and easy.
GREAT SERVICE AND COMMUNICATION.
27 mars 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Thank you for your review, Thomas. We appreciate you recognizing our great service and communication.
DO NOT PAY FOR THIS GARBAGE!! WORTHLESS SCAM
DO NOT PAY FOR THIS GARBAGE!!! When buying my car I was not even given an option if I wanted to add this and was not even told it would cost me anything. It was not until the next day I’m at home trying to figure out why my payment for my car loan is so much higher than I thought it should have been that I realize I had to pay thousands of dollars for this. The car dealership just acted like it was included and told me they were amazing to work with and pretty much would cover anything that could possibly go wrong with my car. SO NOT TRUE! After discovering issues with my car and taking it to the shop, my shop tells me that nothing that they say is covered on my brochure I was given is actually covered so it’s completely dishonest and worthless. The parts that need replaced are listed on the brochure as parts that are covered but then they tell me that it doesn’t count because it’s just normal wear and tear. Now because they won’t cover anything that needs replaced they now tell me that they also are not going to reimburse me for what I had to pay for a rental car which they already told me they would and that is the only reason that I got a rental car!
Update in response to PWI reply:
I guarantee you I have a warranty through you. It is may also in be under my spouse’s name Camerron Creech but I believe it is under my name India Reavis. We have a 2013 Kia Optima Limited 2.0T purchased from Dave Morton Auto in Salem Oregon.
16 mars 2026
Avis spontané
Réponse de Preferred Warranties, Inc. (PWI)
Hi India,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
At this time, we’re unable to locate a contract under the name provided in your review. We would like the opportunity to look into this further and review your concerns in detail, including the coverage questions and rental reimbursement you mentioned.
Please contact us directly at (800) 548-1121 with your contract number, VIN, or any additional information so we can properly identify your account and assist you.
We also want to clarify that coverage is outlined in the contract terms, including exclusions such as normal wear and tear, and optional coverages like rental reimbursement. That said, we’re happy to review your specific situation to ensure everything was handled correctly.
We look forward to hearing from you.
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