What a fab company. Their professionalism and work ethos are second to none. Everyone we have been in contact with is very helpful and always returns emails and calls. Ollie, who installed our air... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have been really pleased with the service provided by Premier Heating. The initial quotation (to change a system boiler to a combi) was clearly explained by Zach. The installation carried out by Ty... Voir plus
L'entreprise a répondu
We recently had air con installed and couldn't be more pleased. Harley was extremely polite efficient and tidy. He explained the process clearly I would have no hesitation in recommending Premier Heat... Voir plus
L'entreprise a répondu
From the initial quote to the end result we are so happy with our new boiler! I was provided a fixed quote, and was recommended a few different things to help improve the heating system in my home. H... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
From leaky pipes to heating repairs, dripping taps to old boiler nightmares, we can help! Premier Heating Solutions are your local experts for all your heating and hot water needs. We offer a completely transparent, fixed price service and aim to have you back up and running in one visit. Need a new boiler? We can carry this out in as little as 48 hours. We offer a range of repayment methods, a 15-year guarantee and 24/7 ongoing support at no additional cost.
Coordonnées de contact
19 Horseshoe Park, RG8 7JW, Reading, Royaume-Uni
- 01491 671718
- enquiries@premierheatingsolutions.co.uk
- premierheatingsolutions.co.uk
4,8
Excellent
147 avis
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A répondu à 100 % de ses avis négatifs
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Our routine boiler installation.
Having felt reassured by the positive reviews we decided to use Premier to carry out our annual boiler inspection, this subsequently resulted in a replacement boiler being required. A routine procedure apparently. Due to a self confessed engineer "rookie error" we experienced downstairs flooding causing us much upheaval, stress and inconvenience (days before xmas) resulting in last minute changing of plans due to our home not being suitable to recieve visitors. The flood damage has now been rectified but the resolution process wasn't to our satisfaction at all. Management/owner should have immediately visited us to review damage and give us reassurances of resolution process.
Whilst we appreciate their right of response, this wasn't our reality. We documented feedback in the hope they would consider reviewing their business practices and be better able to support customers and provide better customer service in the event of any future mistakes/home damage, and potentially minimise the stress and upset we experienced. Whilst the owner eventually responded 2 weeks later, we found the response to be lacking in responsibility, empathy and accountability further adding to our dissatisfaction. We will not be using their services going forward, nor will friends and family.
11 décembre 2023
Avis spontané
Réponse de Premier Heating Solutions
Hi Lisa,
It's highly unusual to be faced with a situation like this, so on those rare occasions, we make sure that the issue is resolved as quickly as possible.
We've reviewed all correspondence, and I can see that our Operations Manager spoke to your partner moments after the issue occurred. We assessed the damage the following day, and a painter and decorator was booked the day after that. Our Office Manager spoke with you on three occasions in four days, and on the final call, you expressed gratitude for our swift response.
We're really sorry for any inconvenience our mistake caused you and your partner, and we appreciate you giving us the opportunity to resolve the issue.
I'm sorry that, on reflection, you weren't satisfied with our response. If there's anything further that we can do to resolve this, please let us know.
Prompt and professional service
Prompt and professional service.
The work involved installing a new oil boiler, replacing a hot water cylinder and performing a power flush. All the team involved were excellent.
13 décembre 2023
Avis spontané
Réponse de Premier Heating Solutions
Hello Michael, Thank you for the 5-star review! We are so happy to hear you were pleased with the work we completed. I will be sure to pass on to the team your kind words. All the best.
Steve was our engineer
Steve was our engineer. He found that the gas valve needed changing. Steve was very professional, courteous and tidy. He even wore coverings over his shoes whilst in the home.
11 novembre 2022
Avis spontané
Réponse de Premier Heating Solutions
Thank you for the 5-star review! We will be sure to pass on to Steve your kind feedback. Thanks for choosing Premier Heating Solutions!
Absolutely excellent.
Absolutely excellent.
Another one I'd strongly recommend for their care, courtesy and professionalism.
13 août 2022
Avis spontané
Réponse de Premier Heating Solutions
Thank you for the 5-star feedback, Ann! We are so glad you chose Premier Heating Solutions.
Just like to say many thanks for a Fantastic Service
Just like to say many thanks for an excellent job servicing our central heating boiler. The engineer was very professional, tidy and efficient. I was very surprised and delighted that they still came out due to the weather. Excellent service will use again and recommend to all my family and friends.
19 février 2022
Avis spontané
Réponse de Premier Heating Solutions
Frank, thank you so much for the smashing 5-star review! We are glad to hear you were pleased with your boiler service. Thank you also for recommending our business, it really means a lot! All the best to you.
First Class Service again today!
Despite the storm and having used Premier Heating Solutions for almost 8 years, I cannot fault the efficiency, courtesy and professionalism of all engineers and staff who go beyond the call of duty to rectify problems at all times. The clear and upfront quote system is also invaluable. Thank you so much!
19 février 2022
Avis spontané
Réponse de Premier Heating Solutions
Hello, Thank you for the 5-star review! We really appreciate your detailed feedback and our team are grateful for your kind words. All the best.
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