Premiuminvention Avis 

REN was super helpful getting my cameras ready for set up

Setup was easy. Their customer service team spent time answering all my questions and responded quickly. It’s been three weeks since we have their cameras and we are very happy.

Amazing support, prompt response when I needed them. I would highly recommend using this company!

I have nothing but a good experience with this cam. It came quickly. The packaging was well thought out and secure. I've bought a few different brands of outdoor security cams and this was by FAR the easiest to get up and running. I'm in Alaska and the solar panel seems to keep my battery charged at 100%. Been raining for a couple days and so far so good. Been a great experience so far, no complaints at all and probably will buy again.

I agree that the basic camera is ok. It is the cheap version of the Chinese phone spy camera. Tech support is all AI bots and you can never get a clear answer. Two significant problems. 1. When assembled, there are gaskets misaligned and allow the camera to leak in the gimble and swivel mounts. 2. The battery charge system is VERY inadequate. Looking for a larger solar field I can piggy back onto the one provided.

4G camera arrived, didn't work at all from the box. I called and emailed customer services where they tried several ways to fix the issue, none of which worked. I requested a refund amd this is where the problems started. They didn't want me to return the camera and sent me a replacement without me asking. I refused the delivery of this one and requested the details for the original to be sent back. They refused to give me a return address at first and then eventually gave me ome after arguing for weeks on email. I paid £38 for recorded delivery back to them. They told me to put down thay the camera was worth $50 on the customs declaration (despite it costing £397 on their website). The camera then sat in Chinese customs for weeks whilst the authorities tried to contact Premium Invention for further details. They didn't reply to their customs requests, despite emails from me and letters from their local customs and as such, the item has been sent back to me. I am still.awaiting a refund of nearly £400 for a camera that has never worked. The camera was ordered in February and were now well into May.

This is thee worst product and customer service I have ever had.

After receiving the camara I purchased both cell coverage and data coverage. I purchased a package that was supposed to last one year. Instead, after several days the package had "expired". I can't afford $50 plus for each month the camara is used. I contacted Customer Service and told them I wanted to return the camara. They asked for video and pictures. Guess what!!!!???? Because I had installed the camara it was no longer able to be returned. EVEN THOUGH I HAD USED IT LESS THAN ONE MONTH!!! False advertisement for "returns". False advertisement that the camara would be cost efficient. Also, Terrible Customer Service!! I had to email instead of talking to someone on the phone to explain. JUST AN ABSOLUTE PIECE OF TRASH!

The camera doesn't function as advertised, and the camera app is the worst I've ever used. The 30-day money-back guarantee is absolutely worthless. Basically, if you open the box and try out the camera, it is unreturnable. Here is the message that I received from their support team when I asked to return the product:

Thank you for reaching out! I understand you’d like to return order #14467, and I can help guide you through the correct next steps.

Before we can approve any return, we do need to confirm eligibility. Returns are only approved if the camera is in brand new, unmounted, and resellable condition, including all accessories and the original packaging.

To proceed, please reply with:
The reason you’d like to return the order
Confirmation that the camera was never mounted, screwed in, or permanently installed, and was only tested at most
Clear photos of the camera from all sides, all accessories, and the packaging, including the box

Once I receive these, I’ll review them for documentation and then provide the return instructions. Please note that return shipping is paid by the customer, and the outcome is based on inspection. If the unit is confirmed restockable, the result is a full refund. If it is not restockable, the unit will be returned to you.

If your return is not accepted by the company, they will also charge to send it back.

The camera has been thrown in the trash. $450 wasted.

Support was very helpful; first and foremost they called back after requesting support online within 4 hours. Next they listened to the issue and understood the fix. The only issue is that Verizon sim cards do not work with the cameras. Use the provided sim card and service on the Nuview Application.

I originally purchased 20-S4 Pro 4G cameras to protect our properties, and as my need for coverage grew, I went back and purchased 40 more — bringing my total to 60. You might be wondering why? Because these cameras are that good! They come with an affordable price tag, and deliver big-time performance…and on top of all of that, when paired with a company like Premium Invention, that truly cares about its customers, it’s a win all around! Premium Invention really cares about its customers; and their customer service is amazing to work with!

The camera did not work as described.
The company does not have a working phone number. Phone number 877-224-0705 does not work. Emails are not returned. Chat says to call them.

Scam Company. Website states a 30 day money back guarantee. Day 1 I was not happy with the camera. Contacted support for a return. Support said "because it had been powered on it was now a used camera and could not be returned"
How the hell can I try it out without turning it on!!!!!
Will dispute with the charge with my credit card.

had a small issue linking the app, emailed support & they replied sooo fast. literally fixed it in 5 mins. super nice people too 👍

The camera system they sent me came with a US sim card and did not work in Canada. The Canadian sim took over 25 days to arrive. We we dissatisfied with the camera system and wanted to return but it just fell out of the 30 day return policy. My proplem is we could not test it properly and they refused to take it back.

A lithium battery is a prohibited item for international shipping. The cost to ship is expensive if able to ship it at all. No Lithium Battery Label on the box the camera came in. Was shipped from Avenel, NJ. Must return the camera to BC, Canada. Easier and cheaper to keep the camera than to return it.

Ive had to contact bank and report thjs company for theft absolute scum i hppe wayne gets run over waited neally a month for nothing

Really good imagine, easy to use, and the battery last a long time. Couldn't be happier.

Super
Very good camera clear night vision

These people will say anything to get your money. I had multiple calls with their tech support and told them exactly what I needed. They assured me their camera would work for exactly what I needed. They lied in a big way and then fought the return. Do not buy from this shoddy company. Don’t trust their tech support. Just don’t do it.

The product is very good but the batteries fail in the winter. The connection to the internet was good and easy the picture is very good. During the summer and fall the product worked very well…the winter it keeps running out of battery even after I charge it to 100%