Premium Sound (United Kingdom) Avis 

Great people to deal with. The courier damaged the turntable. They replaced it rapidly - hand delivering the replacement. More than I expected and quicker than I expected.

After visiting their amazing London branch to try some high end headphones out for myself (which is fantastic to be able to do as obviously music and sound is such a subjective area, and reviews and opinions from others only gets you so far!) I placed my first online order. I did have some issues with the guaranteed delivery date being missed, and a frustrating swapping and changing of courier and info, but this was outside of Premium Sounds control to a large extent ,and with it being Black Friday weekend, couriers are under extra pressure. A legend called Alex from the support team called me back very quickly, after looking into my delivery issues, and was absolutely amazing, I have never known such great customer service! He was understanding, sympathetic and genuine, whilst also very clear and helpful to explain the issues. He tried everything he could to resolve my delivery issues, and I greatly appreciate his efforts, he is a superstar. I will definitely be ordering from Premium Sounds in future, they clearly go above and beyond to ensure a happy customer, highly rated! (Also, do book and visit their store and try some gear in their comfortable lounge, it is an amazing experience!)

Premium Sound gave a great service. Really happy with my new Eversolo T8. Now thinking of the Z10 dac to compliment this amazing streamer.

I have been buying and trading headphones with Premium Sound for years now. Very helpful and friendly staff every time and the store with the best best deals in hi fi.

First rate service. Responsive with next day delivery.

Delivery was fast and communication was very good. Recommended

I ordered 2 days ago a pair of Meze 105 Silva headphones from Premium Sound and I am impressed by how fast the delivery was.

I would have never thought I would already be able to enjoy my new headphones which they sound amazing.

Friendly professional advice from the extremely helpful staff, item was delivered rapidly ( cheaper and quicker than Richer Sounds) a definite 10 out of 10 😁

Very positive experience in dealing with 2 recent purchases. Elac speakers and bases. Both conducted separately on internet. Delivery unbelievably quick from London to North West (next day). Fin is the go to man.

Communication was great with staff prompt service

I purchased a Stylus from Premium Sound and it developed a fault and they very resolved the issue with a brand new replacement and it was all done very quickly and they had it returned to them next day service and the same when the fault was replicated by them and the replacement Stylus was sent to me with a next day service so i am very happy with the service as items can get faulty after they are purchased and will purchase from them again when i need a replacement Stylus or other Audio equipment they sell.

I had to wait a while for my KEF LS60s to be manufactured. Premium Sound kept me up to date with progress. On the planned date of delivery the DPD driver was sick so Alex drove the 200 miles round trip to Norfolk to deliver them personally. This was exceptional service and I am very impressed with the company and their employees who went the extra miles to keep their promises.

Delivered next day well packaged

Excellent advice on the pre amp that I needed. Prompt delivery. Many thanks !

I discovered Premium Sound a few years ago when updating my FiiO Hi Res player.
They were very helpful and answered all my questions, they even offered me a trade in.
I decided to purchase new headphones too upgrade my collection,I looked on their website to see what was available and after doing all my research I decided on the DanClark Noire X headphones, again the staff were very helpful and steered me in the right direction, I value their honesty and knowledge of the range of to end hifi brands that they offer for sale, best of all is that they never pressured you to make a purchase and they will do their best to provide you with their best deals.

Hassle free experience. Goods arrived quickly and securely.

I bought an Audeze MM-100 Over-Ear Headphones, the staff are very friendly, and I will definitely be back more often, because The Premium Sound has become my favorite store in London. Thank you all!

Unit delivered on time, with care, it works well, very happy.

Efficient and reliable service. The product I ordered arrived promptly, in perfect condition and was as described.

Great web site and store, that was easy to navigate and purchase from, postage was quick and on time too, Thank you to all at Premium Sound.