Prestige TravelAvis 

31
TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do not trust this company - Prestige Lux Escapes. What they told me in the presentation could not be verified - they said I would have to wait 30 days or one more payment. When I said I was going... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our experience with Prestige has always been good . Looked after amazingly especially by Jean Flood at Tenerife South Airport Being elderly she always lends assistance and makes everything very smoo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Paid for what we were told was an 8-10 minute transfer between our hotel and Rhodes old town. Took 20 minutes on the way there and 40 minutes on the way back. Wish we could blame the traffic but unfo... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

They picked us up on time at 19:00 from white dreams resort however when we was meant to be picked up from Rhodes old town at 22:30 the guy never turned back up leaving 4 of us standing there until 23... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste
  2. Agence de voyages

Écrit par l'entreprise

Here at Prestige Travel we offer unparalleled service and expertise to our customers, with first-hand, in-depth knowledge of our hotels. We are dedicated to getting your holiday right and our arrangements are tailor made to suit you, with the best flights, travelling at convenient times, private transfers to your hotel from the airport and multi-centre holidays are our speciality. We can help with special requests too, going the extra mile is standard for Prestige Travel! We are long-time members of ABTA and the Association of Independent Tour Operators (AITO) and all our holidays are ATOL bonded. We offer 100% financial security.


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2,4

Bas

TrustScore 2.5 sur 5

31 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 50 % de ses avis négatifs

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2,4

Tous les avis

(31)

3 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

They picked us up from hotel then some…

They picked us up from hotel then some more customers from another hotel then took us to Rhodes drop us off at 530 to be picked up for return at 930 we waited from 830 at pickup point they drove passed with us waving didn’t stop we waited till 10 then had to find a taxi back which cost more we seen the rep next day managed to get refund for not getting back we’re going again Wednesday but couldn’t trust them ask for refund said no because we cancelled disgusting avoid

30 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not trust this company! Prestige Lux Escapes

Do not trust this company - Prestige Lux Escapes. What they told me in the presentation could not be verified - they said I would have to wait 30 days or one more payment.
When I said I was going to dispute the charge one agent finally returned the call, after multiple attempts, and said the company agreed with my cancellation and the reasons. Apparently now they are still trying to get the money, for absolutely NOTHING.
Poor business practices.
NOT worth the hassle of listening to their presentations, spend your time on the beach.

12 février 2026
Avis spontané
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Réponse de Prestige Travel

We’re sorry to read your comments; however, this review does not appear to relate to Prestige Travel.

We are a UK-based tour operator specialising in tailor-made holidays and do not operate sales presentations, membership schemes, or payment plans of any kind. The situation you have described is not consistent with our business model or services.

As such, we believe this review may have been posted in error and intended for a different company. We kindly ask that you review and amend or remove it accordingly, as it does not reflect our business or the experience we provide to our customers.

Kind regards,
Prestige Travel

Noté 5 sur 5 étoiles

Excellent professional service

Excellent professional service. Reliable and used for wedding transport. No issues at all.
Excellent communication with company.

Highly recommend

16 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Did not show up

Did not show up, waited 55 minutes at the hotel. Never heard back, did not Get the money back. Scam!!!

10 juin 2025
Avis spontané
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Réponse de Prestige Travel

Thank you for taking the time to share your comments. We're genuinely sorry to hear about your recent experience.

However, we believe this review may have been intended for a different company, as we do not offer transfer services outside of our tailor-made holidays. It’s possible your review was mistakenly posted to our page.

We’d kindly recommend checking your booking confirmation or provider name so the relevant team can address your concerns directly.

Warm regards,
The Prestige Travel Team

Noté 2 sur 5 étoiles

They picked us up on time at 19:00 from…

They picked us up on time at 19:00 from white dreams resort however when we was meant to be picked up from Rhodes old town at 22:30 the guy never turned back up leaving 4 of us standing there until 23:00. We ended up having to pay €25 taxi fees back to our hotel. Not good service at all.

11 juin 2025
Avis spontané
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Réponse de Prestige Travel

Thank you for taking the time to share your comments. We're genuinely sorry to hear about your recent experience—it sounds far from ideal.

However, we believe this review may have been intended for a different company, as we do not offer transfer services in Rhodes or operate in that area. It’s possible your review was mistakenly posted to our page.

We’d kindly recommend checking your booking confirmation or provider name so the relevant team can address your concerns directly.

Warm regards,
The Prestige Travel Team

Noté 1 sur 5 étoiles

Long transfer time and unorganised

Paid for what we were told was an 8-10 minute transfer between our hotel and Rhodes old town. Took 20 minutes on the way there and 40 minutes on the way back. Wish we could blame the traffic but unfortunately due to the complete lack of initiative of the drivers. The way back was particularly bad - one driver and another sat behind him. Shouting hotel name after hotel name. Have you thought of just keeping a tally of the hotels on peoples tickets and just stopping at their hotels only rather than every single one?
Will be doing taxis next time, only 4 euros more in total and saves 30 minutes time each way.

22 mai 2025
Avis spontané
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Réponse de Prestige Travel

Thank you for taking the time to share your comments. We're genuinely sorry to hear about your recent experience—it sounds far from ideal.

However, we believe this review may have been intended for a different company, as we do not offer transfer services in Rhodes or operate in that area. It’s possible your review was mistakenly posted to our page.

We’d kindly recommend checking your booking confirmation or provider name so the relevant team can address your concerns directly.

Warm regards,
The Prestige Travel Team

Noté 1 sur 5 étoiles

Be careful

Be careful! They paying people to write a positive reviews!!! So it’s not true ! Beware !

25 février 2025
Avis spontané
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Réponse de Prestige Travel

As you will see from the response on the last 1* review, we are not the company you are referring to. -->

The site you’re referring to is not ours—it's this one: https://uk.trustpilot.com/review/www.prestige-travel.world. We have reported this to the UK National Cyber Security Centre, as it is using our marketing assets and name to scam people.

Our official website is https://www.prestigetravel.co.uk/, which, as you’ll see, is completely legitimate.

Noté 1 sur 5 étoiles

It's a scam.

It's a scam site. They get reviews of people who they trick to put reviews for money. But at the end they use their info to put them.

10 février 2025
Avis spontané
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Réponse de Prestige Travel

The site you’re referring to is not ours—it's this one: https://uk.trustpilot.com/review/www.prestige-travel.world. We have reported this to the UK National Cyber Security Centre, as it is using our marketing assets and name to scam people.

Our official website is https://www.prestigetravel.co.uk/, which, as you’ll see, is completely legitimate.

Noté 1 sur 5 étoiles

I booked a hotel for my 40th birthday

I booked a hotel for my 40th birthday. The booking was made by Prestige using a flexible ie it could be cancelled. I requested to change the date from July to April ie in 2 days time but they are keeping my money £750 or I need to pay £2000 to book the hotel. They is a complete scam. Stay away. I have lost all my money and my holiday in 2 days time is completely ruined as I have no Hotel and no money to book a new one.

The hotel was booked via a flexible rate. And this relates to your company. A formal complaint has been made but I have not had a response and resolution. Keep clear

23 avril 2024
Avis spontané
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Réponse de Prestige Travel

I think this refers to another company as we do not book flexible holidays so we have asked for more info. This is not our booking ref and believe this refers to another company with a similar name. You will be able to tell this is not us as our website is www.prestigetravel.co.uk and it is easy to contact us by telephone. Please remove this review and contact the correct company if you would like your dispute resolved.

Noté 5 sur 5 étoiles

We have used Prestige most years since…

We have used Prestige most years since 2012 hence its a no brainer

30 janvier 2024
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Réponse de Prestige Travel

Very happy that we have been able to provide our services for so long and appreciate your much valued custom.

Noté 5 sur 5 étoiles

Prestige Travel came up trumps

Prestige Travel has as promised resolved our problem with British Airways, the problem was totally due to the complete lack of contactability with B A.
we now realise Prestige Travel did all they could to assist us.
And we thank them for all the work they carried out on our behalf, beyond arranging our wonderful holiday

21 mars 2024
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Réponse de Prestige Travel

Thank you for your kind review and pleased we were able to resolve this issue. We look forward to welcoming you on a Prestige holiday again!

Noté 5 sur 5 étoiles

Your usual great care and attentiveness…

Your usual great care and attentiveness which we have come to expect. Thank you.
One tiny detail: My friend and I each
always ask for a double room for single use. Repeatedly, the hotel (Los Jameos) assume we are sharing. This results in a delay when we arrive as they search for a second room - usually not close to the other.
Maybe you could introduce a BOLD way of marking this in your correspondence.

23 janvier 2024
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Réponse de Prestige Travel

Thank you for your review and your continued support of Prestige. I can see from your previous bookings that we always book 2 rooms for sole use and request rooms close together. We do try our upmost to meet this request however hotels will not guarantee this. Please mention this when booking again and we will see what we can do further.

Noté 5 sur 5 étoiles

From booking the holiday with Zoe

From booking the holiday with Zoe, who was most helpful and very informative, to Jean who greeted our party at the airport, so lovely to see a friendly face, to the driver of our vehicle to our hotel, everything was first class.

29 juin 2023
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Réponse de Prestige Travel

Thank you for your great review and we are pleased you had a fabulous holiday!

Noté 5 sur 5 étoiles

I have travelled with Prestige every…year for about30

I have travelled with Prestige every year for about the last 30. There service here and the care taken at your
destination is absolutely first class

5 mars 2024
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Réponse de Prestige Travel

Thank you so much for your review and your continued support of Prestige. Our team, including Jean, look forward to welcoming you again to Tenerife!

Noté 5 sur 5 étoiles

Amazing Agent

Your agent Chris Neal is always friendly and extremely helpful when making a booking.

12 mars 2024
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Réponse de Prestige Travel

Thank you for your great review of our agent, Chris. We are very proud of our knowledgeable and caring staff.

Noté 5 sur 5 étoiles

Helpful

Very helpful after our travel agent closed down

23 mai 2023
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Réponse de Prestige Travel

Thank you for your review and I am pleased we were able to assist with this situation and ensure you were able to travel on your holiday.

Noté 5 sur 5 étoiles

Start to finish

Nothing was too much trouble from the booking to the end. Brilliant 👍 5*

22 mai 2023
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Réponse de Prestige Travel

Thank you for your fabulous review and for your continued support.

Noté 5 sur 5 étoiles

A most successful holiday in Gran Canaria..…

We had a successful holiday in Gran Canaria staying at the Santa Catalina Hotel in Las palmas for a few days and a longer stay at the Cordial Playa Mogan Hotel in Puerto Mogan. The ambience and service in the first hotel was superb. Our first impression of the hotel in Mogan was to be a bit intimidated by its size, but it certainly grew on us and our stay there was most enjoyable. Puerto Mogan is a pretty resort though its beach is indifferent. The weather was superb. On the one indifferent day we took a tour around the island. How can you stop the guide talking continually? We came across a very good restaurant in Mogan village, the Acaymo. Our flights on BA went well.

12 mars 2024
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Réponse de Prestige Travel

Thank you for your review, we are so pleased you had a fabulous holiday!

Noté 4 sur 5 étoiles

Isles of Scilly

Helpful on the phone in 2022 when we had to postpone because of Covid so we rebooked for 2023.
Great holidays on Isles of Scilly June 2023 and good accommodation at Tregarthans and on Tresco at The New Inn.

7 juin 2023
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Réponse de Prestige Travel

Thank you for your review, we are pleased you enjoyed the beautiful Scillies

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