Prestigio Cars Ltd Avis 778

Great customer service. Ian especially helpful. Sorted out car being delivered within 2 days as we couldn't get to their garage. Supplied all necessary paperwork.

Excellent service throughout the transaction. Kashif was fantastic, really helpful. Delivery on time.

Outstanding service, a huge range of quality reliable vehicles 👌

They deliver the vehicle (free within 100 miles) - saved me a great deal of time and hassle.
Their representative was unfailingly polite, correct, and helpful in answering my questions. Queries were resolved speedily and without fuss. Rectification work (such as there was) was also handled very expeditiously. Final delivery was also prompt and helpful (it's been a long time since I previously purchased a vehicle!). A good experience overall.

From Stuart to finish, was impressed with range of vehicles to chose from, and my sales agent Ian was excellent, not pushy, gave me plenty of time. Very impressed

Absolutely fantastic experience with Prestigio Cars!
I recently purchased my BMW Z4 from them, and I couldn’t be happier with the entire process. From the moment we arrived, the team was welcoming, professional, and extremely efficient. What really stood out was how smooth and quick everything was — we made the decision and the deal was completed within just 30 minutes of being on site!
The car was exactly as described, in excellent condition, and the team was transparent and straightforward throughout. No pressure, no unnecessary back and forth — just a clean, honest deal which is rare these days.
A big thank you to the entire team for making the purchase so easy and enjoyable. Highly recommend Prestigio Cars to anyone looking for a quality vehicle and a hassle-free buying experience.

Good service and reliable

Very satisfied with their service provided smooth experience highly recommended

Bought a Nissan GTR from the Guys at Prestigio, car was priced competitively and was a great example for the price, given the vehicles age and mileage.

The team were great at communicating and not pressuring me into the sale, when I viewed the car I noticed some minor issues and the team got them fixed before the sale, which was great.

On reviews of any business you only ever see the really good or the really bad, an otherwise great experience can be ruined by poor after sales… for me, quite soon into ownership, I found faults, however the guys at Prestigio ensured I was happy and had the faults rectified, so a big thumbs up on their after sales.

All in all, can’t fault the experience from start to finish and I would purchase from Prestigio again and would recommend them to anyone.

Thanks again.

Update… had £7000 of repairs just 150 miles after purchase, MOT history claimed a clean pass just 150 miles prior to £7000 repairs, included in this £7000 of repairs were both front tyres down to the cords on the inside edge, wishbones with collapsed bushes, driver headlight not working at all (melted ballast), MOT clearly was not legit as these issues do not pop up in that small amount of mileage, not even an advisory for them… garage refused repairs, refused contribution towards (other than just £700 towards a different repair) and are now ignoring me.

Additionally when viewed, one of the rear tyres was heavily perished and the inside edge was down to wires (how did this pass an MOT with zero miles completed since ?!?), they agreed to change it, upon having the above work carried out, they found this to be a puncture repaired tyre they had fitted and found the other rear wheel to have a flat spot in the alloy.

I needed a new landrover after mine was written off in an accident Prestigio cars were excellent and very helpful. Car was good value and arrived with keshif on time and excellent with explaining everything and was a quick delivery even though I was 100 miles away. Delivery was free which was even better. Any questions I had were answered quickly

We would like to thank Ian for all his help with the test drive and the paperwork for the purchase of the car we purchased. We found all the staff were helpful, polite and professional when we were on site.

I visited the site with a rough idea of what i was looking for, Spoke to a gentleman named Ian and he guided me through the selection they have. After about 40 mins i decided on a car and drove away same day! Ian was fantastic, very knowledgeable and very easy going. Great service, great vehicle AAA***

Kashif is a fantastic delivery driver turned up earlier than expected after delivering to South Wales over 3&1/2 hours away, also very helpful on the day of delivery highly recommend this driver

This has been one of the worst experiences I’ve ever had with a company. I purchased a car on Wednesday and took out a finance loan for it. I was then told to wait a few days for delivery.

I waited an entire week and received nothing.

During that time, I contacted the company every single day and was repeatedly reassured that everything was fine and that the car was reserved for me. Today, I found out that the car had been sold to someone else without my knowledge or consent.

This is completely unacceptable and highly unprofessional. I have now been left in a very difficult situation, having to deal with cancelling the finance agreement and undoing all the paperwork I had already signed.

The lack of communication, responsibility, and basic respect for customers is shocking. This situation has caused me unnecessary stress and wasted a huge amount of my time.

I strongly advise others to stay away from this company.

They sold a car if that my wife had a loan for. We contacted them daily, lied, and said the car was ready, only to sell it to someone else six days later. I wouldn't recommend them to anyone...

Amazing team, I struggled searching for a new car until I came across prestigio cars.. the most hassle free online purchase ever .. my car was 10miles out of the free delivery zone but I wasn’t charged and car came with no issues … looking forward to do more business with you … thank you very much

Experience was very quick and efficient, driver delivered car on time and was very good.
Please
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Today I met a very kind and wonderful person, who did one of the most amazing favour, that help me achieve my goal for the day, may the almighty bless him always

Underhand and unprofessional

I thought things were going ok they replaced some damaged internal ply and removed a tow bar I didn’t want at point of purchase.
Things went downhill once sale was agreed.
We live 45 miles away from the dealership and gave them 3 days notice for collection after the work was completed, I called again on the morning to say we would be in to collect late morning.
When I arrived the van was nowhere to be seen, when it brought round to us I thought there must be something wrong, the van was still filthy outside and when I opened it up the cabin was damp and dirty (I realised why later)
I spoke to the sales manager and said I thought it’d be prepped for me, given the amount of time they had, he just laughed nervously and said they had been very busy. Too busy to prep a car for hand over?

They put a quick jet wash over it didn’t even dry it down and drove it out to us.

When I later mentioned this in the complaint they said do ‘you expected a new car!’ I said ‘no but I do expect a tidy one’.

I drove it home, the wife followed and pointed out the brake light wasn’t working.
Worse was to come when I woke up the next morning I opened the cab (it had been raining overnight) and water was not dripping but pouring through the electrics in the roof and all over seats and dash no wonder it had been so dirty and damp inside)

They told me to bring it back I’m 45 miles away no offer of help or other solutions, my wife took it back as I was unavailable, no offer of a courtesy car or van, she was left to sit in reception for 4 1/2 hours whilst they changed brake light bulb and investigate the leak. The conclusion was windscreen seal had gone so it was sealed with silicone, the silicone was not smoothed off just pushed in with fingers and very rough, silicone was left all over the windscreen and on the roof.
My wife eventually got to drive it back, when we examined it, we found they had left a rusty screwdriver at the bottom of the screen by the wipers.

I called to say how I’d been upset with all events and the after sales manager told me I could return the vehicle fully refunded or he would give me £150 goodwill payment which he said was more than adequate for the mileage and inconvenience. I said I’d like to consider options and I’d call back. We called back a couple of days later, the message was passed on we’d accept the £150 Thank you.
A few minutes later somebody called back and said this would need looking into, this was a mistake. I rang back to find out was going on, I was called a LIAR and told my wife was a liar (those were the words used) this led to some choice words (wouldn’t you if your wife was called a liar)
I have no reason to make that figure up, it was left that we could call back on Saturday for an explanation from the after sales manager who had offered the payment. We called Sat, told to call Sun, called Sun told to call Mon, called Mon nobody picked up to us, this went on for 3 days, eventually we put it in writing because their complaints procedure says they aim to get back to everyone within 3 days, a week passed no response, incidentally it also states some phone calls may be recorded, strangely the important one wasn’t.
I wish I had read the other reviews from this business rather than accept the supposed awards they flag up, because the reviews state there is history to this behaviour, be warned.

Also all of the warranty information in the office and on the website is AA branded but the warranty is through warranty X not the AA. Just misleading the customer.

If they had picked up the phone over the last 3 weeks and decided to talk to us and apologise for calling us Liars after fact checking with the aftersales manager, I might not be writing this review.

Underhand and unprofessional
Steer clear of these Cowboys.

Came here with a price in mind and got great van for the money, Ian the salesman was a great help and very accommodating