I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Voir plus
L'entreprise a répondu
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... Voir plus
L'entreprise a répondu
Purchased prezzee card via afterpay. When I attempted to swap balance to lego gift got error message "we couldn't complete your swap. Try again later or choose a different brand" tried multiple tim... Voir plus
4,2
Bien
917 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Helpful people, AI is an a$$ …
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human.
The AI is an A$$…. Please go back to using REAL people for queries.
23 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Bee, thank you for your feedback! We're delighted to hear that Arsee provided fast, friendly, and efficient support. We understand your concern about interacting with AI before reaching a human representative. Your input is invaluable, and we'll consider it as we strive to improve our service experience. We appreciate your patience and look forward to serving you even better in the future.
It would be great if you could make it…
It would be great if you could make it easier to use
24 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Jim,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. To ensure we can reach out and assist you directly, we have requested additional information. Once received, our team will be happy to review your experience and provide support. We appreciate you taking the time to share this and apologize for any inconvenience caused.
I’d like to acknowledge Juniel for his…
I’d like to acknowledge Juniel for his prompt and helpful support in resolving an issue that had been causing frustration. His assistance was greatly appreciated.
22 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Sarita,
Thank you so much for the compliment about Juniel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Card i received was used to purchase…
Card i received was used to purchase multiple tik tok purchases before I had even opened the packaging. After activating the card and seeing the 20+ small purchases that there system allowed to go through on an unactivated card before blocking it was $67 of the 200 balance. Resolution process to even unblock my card to use remaining balance let alone dispute the fraudulent payments is beyond time consuming and customer service is horrendous to deal with.
21 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Dan, thank you for alerting us to this issue. We're sorry for the inconvenience you've faced with unauthorized transactions. If you have a support ticket, please share it so we can investigate. We've also requested more details to locate your inquiry. We're committed to enhancing our customer service and resolving such issues more efficiently. Please contact us directly to expedite this resolution.
It was great to use as I had…
It was great to use as I had flexibility to a number of companies . Every thing worked so smoothly no hitches at all.
18 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi, Noeline! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the flexibility and had a smooth experience. If you need any assistance, we're here to help!
Everything was smooth and easy
Everything was smooth and easy, lovely process.
Would have given a 5 if the list of businesses accepting Prezzee in NZ was more comprehensive
9 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Judith, thank you for your feedback! We're delighted to hear that you found the process smooth and easy. We appreciate your suggestion about expanding the list of businesses accepting Prezzee in NZ. It's valuable insights like yours that help us improve. We’re working on broadening our partnerships and hope to enhance your experience in the future. If you have any more feedback, feel free to share!
Fast and on to it!
19 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Manaia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Rita was amazing dealt with issue…
Rita was amazing dealt with issue quickly and effectively thank you so much
19 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Tracy,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I would like to share my awesome…
I would like to share my awesome assistance from Habiba of Prezzie card. I called their 0800 feeling helpless on the prezzie card I received last year for my retirement gift. I can’t Unwrap the gift on my email because I forgotten all my details etc. Habiba walked me throughout the process and start all over again in logging in. She was so patience and I can say she will stay with me until such time I’m successful and yes I did manage to log in smoothly. Thank you Habiba, you’re an asset to Prezzie company. I’m happy customer here.
16 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi, Grace! Thank you for sharing your experience! We're thrilled to hear how helpful Habiba was in assisting you. Her patience and dedication truly make a difference, and we're glad you successfully logged in. We're proud to have her on our team and appreciate your kind words. If you need further assistance, we're here to help!
I’ve had the worst experience with this…it is on going !!!
I’ve had the worst experience with this card for the most part and still currently I cannot Zwar it just will not light up the red bar across the bottom and I have asked for help multiple times and still no result would never recommend to anyone
15 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Nicola,
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience and frustration this has caused, and we sincerely apologize for the delay.
We’d really like the opportunity to assist you further. Please respond directly to your open support ticket #3242033, so our team can continue working with you and help resolve this as quickly as possible.
Thank you for your patience, and we appreciate you giving us the chance to make this right.
AFTER Three weeks of talking with…
AFTER Three weeks of talking with Prezzee he end result I received a refund .
The Prezzee Team Were Very Understanding along being very helpful Thank You Team Prezzee.
14 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Derek,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Sandra made my experience great!
Sandra made my experience great, she helped me sort the issue and was very prompt and also communicated each step she was taking and let me know where my request was at. Appreciate you alot Sandra! Thank you!
13 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Kiri, thank you so much for your kind words! We’re thrilled to hear that Sandra was able to make your experience smooth and keep you informed every step of the way. We’ll be sure to pass along your appreciation. She’ll be delighted to hear it. Once again, thank you for your amazing 5-star ratings!
Awesome customer service
Jessie was very professional awesome customer service. Jessie accomplished what I needed done as I had issues trying to upload my content myself. Keep up the good work Jessie and really appreciated what you had done for me.
Nga Mihi
Arona
12 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Arona,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Given choices how to use gift
4 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Di, thank you for sharing your feedback! We’re glad you appreciated having multiple options on how to use your gift card. It’s important to us that you have flexibility and a great experience. Your support means a lot, and we look forward to serving you again!
Excellent communication and understanding.
The customer care team has been great to deal with.
Their understanding and communication to archive the result we wanted was amazing, with frequent updates.
After using the Prezzee card to purchase a gift card for Best Restaurants only to find that all the associated Best Restaurants in our city did not accept their own gift card.
Prezzee card was happy to refund the Best Restaurants gift card amount back to my Prezzee wallet so we could use it for something else.
12 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Evan, thank you for sharing your experience! We're delighted to hear that our customer care team's communication and understanding made a positive impact. Our goal is to ensure a seamless experience, and we're glad we could resolve the issue with your Best Restaurants gift card swiftly. Your satisfaction is our priority, and we're here to assist you whenever needed. Thank you for choosing Prezzee!
Needs supermarket options.
1 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Sarah,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
Please contact us directly at help@prezzee.com so we can discuss this matter further that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Thank you for being so flexible and…
Thank you for being so flexible and considerate! Big props to Asmaa for sorting things out for me!
10 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Joann, thank you so much for your kind words! We're thrilled to hear that you had a positive experience. Big props indeed to Asmaa for her exceptional effort in sorting things out for you. We'll be sure to pass along your appreciation to her. We're always here to help, so don't hesitate to reach out if you need anything else.
Great customer service
Great customer service. Fast & helpful in every way.
8 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Darlene,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Joy was very helpful and quickly solved…
Joy was very helpful and quickly solved my issue.. Thanks~!! 😃
9 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi Maria,
Thank you for your feedback! We’re glad to hear that Joy was able to assist you quickly and effectively.
I have had 2 prezzee gift cards that…
Few days later: Prezzee came back with some feedback , totally awesome, happy to know that this will be looked at more closely, good come-back.
I have had 2 prezzee gift cards that always seem to have trouble with the Woolworths , John St, Newtown. Both times, when the gift card has to be swapped to the brand via My Google Wallet, it always has trouble reading the code when at check out, it takes a while for the operators to get it to read properly on the barcode reader system they have. The operators have eventually got it working, but 1 time it didnt even work at all and I lost $30.
8 janvier 2026
Avis spontané
Réponse de Prezzee NZ
Hi there,
Thank you for taking the time to provide your feedback about the issues you experienced using your Prezzee gift cards at Woolworths, John St, Newtown. While we regret that your experience didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and improve the experience for all customers in the future.
If you’d like to discuss your experience further, or if there’s anything we can do to address your concerns, we’ve also reached out to you via Trustpilot for further assistance. Please respond there if you need more help.
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