PrimeCook Cookware Avis 

Poor customer service.
Missing a rain cover for our new parasol.
The 4nr weights looked used, the plastic cap was missing on two and broken concrete a leaked. The packaging was damaged and the concrete spilled everywhere on the floor. Have asked for a refund numerous times and nothing, please don't use these.

Onjuiste maat pan voor mijn Airfryer.
Maat is omschreven als 22 cm maar bedraagt 23,5cm. Deze niet past in de Airfryer. Had hun de vraag gesteld naar de maat voor mijn airfryer model maar de info was niet correct meegedeeld.
Ik wilde dit terugzenden terugsturen maar bedrijf wil de kosten daarvan niet op zich nemen! Product is niet in gebruik genomen en van goede kwaliteit.
Ik kan dit bedrijf niet aanraden,
Klantenservice is beneden alle dienstbetoon!

Een week geleden heb ik keukengerei besteld. Dit was nog niet binnen. Vanwege de recensies, waaruit bleek dat er normaal gesproken heel snel geleverd wordt, heb ik telefonisch contact opgenomen. Hoogstwaarschijnlijk is het pakketje kwijtgeraakt bij PostNL. Diezelfde avond heeft Prime Cook het pakketje opnieuw opgestuurd en de volgende dag was het al thuis bezorgd. Super communicatie en mooi opgelost!

Lack of empathy, they blame the costumer without any backround check and just do not want a solution to the problem. Rudeness and poor attitude.

Uitstekende service, bij vraag over bestelling wisten ze meteen waar het over ging. Bij levering deukje in pan. Meteen actie op ondernomen, makkelijk en snel contact zowel telefonisch als via e mail!

Bij de fijne pannen en bakvormen ,krijg je een handige hoes geleverd , Ze zijn makkelijk in gebruik en zo schoon te maken en is er wat, hebben ze goede en snelle aftersales , top dus !

BBQ looks amazing built into an outdoor kitchen. Couple of minor issues with accessories. However I have to say that the customer service and responses have been the best I have ever experienced. All done on line dealt with literally immediately. A fabulous breath of fresh air. Would highly recommend and use again. Congratulations....

The pan I received had some problems but was quickly replaced. Very happy with both the pan and service!

Great product. Nice design, healthy and safe material. Not heavy and easy to clean. Very professional assistance to my questions and needs.

I started out first by ordering 9 inch frying pan and used it for a couple of weeks and loved the pan very much. Then I ordered 11 inch sauce pan, received my order and ran into a little snag. I email prime cook and the issue was resolved in less than one week. Angelo responds immediately to all my emails. AWESOME cookware and customer service. Would recommend this cookware. Don't hesitate to buy this cookware!!

Janet

I only used this pot twice and the coating start chipping off already. I store it by itself without stacking anything on top. Only use none sticker plastic spatula with the pan.
I have been very careful with the pan. Use only sofe sponge to wash it. Very disappointing. I'll be contacting your customer service about this.

My daughter has this cookware and while visiting her, I used it. I immediately fell in love with it and when I returned home, ordered a full set. Not only is it good for the planet, it cooks so well and evenly and cleans up well.

I’m happy that I found your cookware as I’ve been looking for an healthy set for a while. Thank you again.

Everything went well ordering from Prime-Cook.

High quality pans make for a terrific gift
for the chef in your life! The personalization option makes it very special. Love our Prime Cook pans and am delighted to gift them to others!

I bought this product two weeks ago and I am very satisfied so far. Fast shipping and great customer service. I would recommend buying this to anyone looking for any cookware.

Customer service is beyond what I expected. Angelo made purchasing a breeze and shipping is fast. I highly recommend PrimeCook Cookware. The only company that I found that uses non toxic nonstick components!

I love how the parts have an even temperature cooking surface with no hotspots