Prime Buy Avis 3

Ordered over $700 in light fixtures one week ago. Money was withdrawn from our account the next day and they sent us an email stating the products were backordered. Over the past week, we've tried calling several times.. no answer, We've emailed several times..no answer, we've tried to get on chat a couple of times..no answer. We're afraid we've been ripped off for over $700. When we checked on this business before we ordered, all the sites proclaimed it was a legit business. Now we're not so sure.

I ordered three small items all three of them said they had them in stock. Then about 3 days later I got an email from them saying that my order was on hold and that I needed to verify my address. I don't know why I would have to verify my address I buy stuff online all the time Amazon and everywhere else is constantly coming to my house via ups, fedex, and USPS. I replied confirming my address. 2 Days later I checked the status of my order and it still showed a waiting shipment so I sent them a message asking if it was ever going to ship because I need the items right away. They replied saying it's still 3 to 4 days away from being shipped and if that wasn't going to work to let them know if I wanted to cancel. I replied yes cancel the order I'll get it somewhere else and every time since then that I've emailed them the email is returned non-deliverable for some reason so I went to their website and used their contact form and sent them two different messages over the following two days asking them to cancel this order. I've never gotten any contact or reply from them since that initial email. I'm just assuming my 200 bucks is lost and this is a scam website.
Then 2 weeks later I finally get another message from them saying that my order was canceled. But then it was almost 3 weeks after that before I was actually refunded. This is a terrible company to deal with don't ever buy anything from them.

TL;DR Unclear listing, accidentally buy the wrong item, return the unused item to manufacture, charged me $200 restocking fee lying they'll have "sell it as used"

I was looking around for an AGM Taipan TM15-384 Thermal monocular. Saw one at a decent price, not too good to be true, on PrimeBuy. But it wasn't actually it, rather a lower grade TM15-256 version.

The title was "AGM Global Vision 3092851012TA51 Taipan Thermal Imaging Monocular" There were options for a detection range of 708m and 458m. The description had very little info. I knew the Taipan TM15-384 had advertised a detection range of 708m, so I assumed it had to be it. The TM15-256 was a version just released, with lower resolution, and I wasn't aware of its existence. To be fair to PrimeBuy, they did list the correct part number but I didn't think about looking it up after matching the advertised detection range. Which turned out to be exactly the same between the 384 and 256 versions and it just didn't come to me "3092851012TA51" was the part number. They have also since updated the listing to include more details, while not acknowledging it lacked sufficient info before,

After receiving the item, which shipped directly from AGM (manufacture), I found out immediately it was the wrong model after opening the box. Did not use it at all and requested a return. I was redirected to AGM to complete this procedure. I ask PrimeBuy if the restocking fee would apply, they said it depends on the condition when they receive it. I shipped the product to AGM and after a week I received a refund. But PrimeBuy kept $200, for a "15% restocking fee". I asked them why I was charged so much. PrimeBuy said because "they'll have to sell it as used" Which is strange considering I returned it to the manufacturer directly, and it was perfectly new. I asked AGM, the manufacture if they had deducted some of the money refunded to PrimeBuy. AGM said they credited PrimeBuy 100% of the money.

Now I was pretty unhappy for being lied about how PrimeBuy had lost money. I message them again, stating I will pay for the initial shipping plus $15 of handling fees, which sounds pretty reasonable since all they do is pass my order to the manufacture. And PrimeBuy said "it's their policy to charge restocking fee" So they feel fine taking $200 over an unclear listing, telling me it's to cover their loss when they had zero loss. I have never seen an online retailer have such a ridiculous policy. I wouldn't recommend anyone to buy anything from them.

I don't even know why this shop exists, the price for the TM15-256 was the same as the manufacture MSRP, above market price, I could have ordered directly from the manufacturer without all this crap.

I rarely go out of my way to leave negative reviews of a company. This is the worst experience with all the online retailers I've bought from.