Super smooth collection and delivery. They picked it up in the time I booked and delivered it promptly too.
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Lisez les avis des autres
Was 24 hours late collecting my clothes. Claimed their system was down yet i called them and contacted them on :instagram, twitter and facebook and no one got back to me until 24 hours later via email... Voir plus
We had been using another local laundry service, but had a couple bad experiences with them. Since we started using Prime Laundry we have only had positive ones
L'entreprise a répondu
This is the second time I have used Prime Laundry as I have been recovering from a second cataract operation. One must not lift heavy things for a while and I needed a collect and deliver laundry serv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
If you are residing in London and you are looking for quality dry cleaning and laundry services, then prime laundry is the best company to choose. Prime Laundry is proud to do laundry and dry cleaning services with free same day collection and next day delivery. Our services include wash, dry & fold, Wash and Iron, Dry Cleaning, iron only, Home and Bedding, Alteration and Repair & Shoe repair. The service is simple – Place an order in a matter of seconds , Our driver will come to your address as per your collection time , pickup your clothes , bring them to our partner facility then cleaning expert do processing and next day deliver to your door step in your delivery schedule. Our customer service employees ensure you face no difficulty. Customer’s every item we clean is treated with care and respect by our highly experienced team of experts who provides world class cleaning service , every time .we are working hard to earn your trust and It’s our pleasure to keep our customers satisfied with our quality & 100% happiness services.
Coordonnées de contact
78 Plough Road, SW11 2AR, London, Royaume-Uni
- 07405580826
- info@primelaundry.co.uk
- primelaundry.co.uk
4,2
Bien
186 avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Duvet came back in great condition
Duvet came back in great condition
Only thing was the duvet was supposed to be picked up between 6.30-9.30 and was picked up at 10.15, I usually go to sleep at 9.30 but other than that was good service!
10 avril 2026
Super smooth collection and delivery
Super smooth collection and delivery. They picked it up in the time I booked and delivered it promptly too.
5 avril 2026
Did not meet delivery times
Did not meet delivery times . Over charged for individual items .
11 avril 2026
Avis spontané
Excellent service
We had been using another local laundry service, but had a couple bad experiences with them. Since we started using Prime Laundry we have only had positive ones
17 décembre 2025
Réponse : Prime Laundry
Dear Customer ,
Thank you so much for your kind feedback. We’re really glad to hear that your experience with Prime Laundry has been consistently positive. We truly appreciate your trust and support
Thanks ,
Prime Laundry Team
Easy to order on website,great service
Easy to order on website,great service, and the washing was clean and nicely folded.Delivery is punctual and professional.
19 mars 2026
Réponse : Prime Laundry
Dear Customer ,
Thank you for your wonderful feedback. We’re delighted to hear that you found our website easy to use and were happy with the quality of our service. It’s great to know the delivery met your expectations as well
Thanks ,
Prime Laundry Team
Very happy with the service
Was very satisfied with the ironing service and also with the fact that all questions were answered politely and promptly. I will definitely use them again. Thank you
2 mars 2026
Réponse : Prime Laundry
Dear Bhavambi,
Thank you for your kind feedback. We’re delighted to hear that you were satisfied with our ironing service and that our team could assist you promptly and politely. We truly appreciate your support and look forward to serving you again
Thanks ,
Prime Laundry Team
Trusted and swift service as promised
Trusted and swift service as promised.
Reasonable prices with good service
5 mars 2026
Réponse : Prime Laundry
Dear Shonu,
Thank you for your wonderful review. We’re delighted that our service met your expectations in both speed and value. We look forward to serving you again
Thanks ,
Prime Laundry Team
it's not 24 hr guarantee and they…
it's not 24 hr guarantee and they charge without pre notice for extra cost even more than 100
never use it
25 février 2026
Réponse : Prime Laundry
Thank you for your feedback.
We would like to clarify the situation so other customers can clearly understand what happened.
When placing an order on our website, customers can choose different services such as Wash & Fold, Wash & Iron, Dry Cleaning, or Ironing Only. Our booking page clearly states that each bag should be used for the specific service selected, and all prices are listed on our website per item depending on the service chosen.
In this case, the order was placed with the Wash & Iron service selected. When we received and opened the bag, we found multiple clothing items including T-shirts, shirts, long-sleeve jumpers, socks, and undergarments. Because all items were placed together under a Wash & Iron order, we contacted the customer by email to confirm whether:
1. All items should be Wash & Iron, or
2. Only certain items should be Wash & Iron and the rest Wash & Fold.
Unfortunately, we did not receive a response by 3:00 PM. As the delivery address was a hotel, we were concerned there might be limited time before checkout. To avoid delays, we proceeded with the service that was originally selected during booking: Wash & Iron for all items.
The invoice was therefore generated according to the per-item pricing clearly listed on our website.
At 5:00 PM, after the order had already been processed and completed, we received an email requesting that only 2 shirts be Wash & Iron and the rest Wash & Fold. However, by that time the work had already been completed according to the service selected during booking, meaning the processing and labour had already been carried out.
Additionally, because we received the customer’s message late in the evening after the order had been completed, delivery had to be scheduled for the following morning rather than the same day.
For this reason, the charges reflect the service that was initially selected and fully completed, and unfortunately we cannot issue a refund for work that has already been performed.
We always aim to provide clear communication and transparent pricing. We encourage customers to:
• Select the correct service when placing the order
• Separate items by service type if using multiple services
• Respond promptly if we contact them for confirmation
Our team acted in good faith to avoid delaying the order and to ensure the garments were properly processed according to the selected service.
We appreciate all feedback and remain committed to providing reliable and professional laundry service to all our customers.
Thanks ,
Prime laundry team
Ironing perfection with first class service
Collected ironed delivered with first class service all done over two days, ironed with perfection and delivered in pristine condition can’t ask for anything more.
24 février 2026
Réponse : Prime Laundry
Dear Eileen ,
Thank you for your fantastic feedback. We’re delighted that you were satisfied with the quick turnaround, perfect ironing, and pristine delivery. We truly appreciate your support and look forward to serving you again
Thanks,
Prime Laundry Team
Great service and communication and…
Great service and communication and nice and fast. The only improvement would be to fold the clothes better (eg jumpers & jeans) so they aren’t so creased. When I do this at home I don’t have to iron them. But I had to iron these as they were so creased. Thanks
22 février 2026
Réponse : Prime Laundry
Dear Sarah,
Thank you for your honest feedback and for highlighting both the positives and the area we can improve. We’re glad you were happy with our service and speed, and we’re sorry the folding quality wasn’t up to standard for some items. We will pass this on to our team to improve our handling so items come back more ready-to-use
Thanks ,
Prime Laundry Team
Réponse : Prime Laundry
Dear Zoe,
Thank you for your lovely feedback. We’re glad you found our service seamless and reliable, and we look forward to serving you again
Thanks ,
Prime laundry Team
Réponse : Prime Laundry
Dear John,
Thank you for your feedback. We’re glad you were happy with the wash and sorry to hear about the shrinkage. We will review this with our team to ensure correct care settings are followed
Thanks
Prime Laundry Team
Réponse : Prime Laundry
Dear Meir,
Thank you for your feedback! We’re happy you had an excellent experience
Thanks,
Prime Laundry team
Very straight forward service
Very straight forward service. Easy, efficient, and reliable.
30 janvier 2026
Réponse : Prime Laundry
Dear Khaled,
Thank you for your kind feedback. We’re delighted to hear you found our service easy, efficient, and reliable. We truly appreciate your support
Thanks ,
Prime Laundry team
Réponse : Prime Laundry
Dear George,
Thank you for your lovely feedback. We’re glad your first experience with us was convenient and good value, and we look forward to serving you again soon
Thanks ,
Prime laundry Team
The quality of work is fabulous….loved…
The quality of work is fabulous….loved it
27 janvier 2026
Avis spontané
Réponse : Prime Laundry
Thank you, Hamza! We’re happy you loved the quality of our work.
Thanks ,
Prime Laundry Team
Picked my bed linen up on a Sunday and…
Picked my bed linen up on a Sunday and delivered it back promptly on Tuesday. Beautifully laundered and a lot less hassle than a launderette that no longer exists nearbyb
18 janvier 2026
Réponse : Prime Laundry
Dear Eleanor,
Thank you for your kind words! We’re thrilled that you’re happy with the prompt service and quality of your laundry. We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Prime Laundry Team
Excellent customer service
12 janvier 2026
Réponse : Prime Laundry
Dear Marchetti,
Thank you for your wonderful feedback! We’re delighted that you’re happy with our customer service and truly appreciate your support. We look forward to serving you again soon.
Warm regards,
Prime Laundry Team
Réponse : Prime Laundry
Dear Anna,
Thank you for your positive feedback! We’re delighted to hear you appreciated our service, fair pricing, and fast delivery. We truly value your support and look forward to serving you again soon.
Warm regards,
Prime Laundry Team
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