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Prime Pedals Ltd is a trusted online retailer of sporting goods, specialising in electric bikes and cycling equipment. We’re dedicated to offering quality products at competitive prices, backed by clear information, reliable delivery, and friendly customer support. Our knowledgeable team are always available to answer technical questions and provide guidance, ensuring every purchase is smooth and straightforward. Alongside our online store, we also have a physical location in Wembley, London, where customers can access servicing, product demonstrations, and expert advice. Whether shopping online or visiting us in person, Prime Pedals Ltd combines convenience, professionalism, and customer care to keep you moving with confidence.
Bike delivered on time had an issue with the colour sent email.expecting to wait a few days for a response as it was 7pm Saturday evening got instant response and apology and even a partial refund before 9pm sat night first class service charging my bike now to try it out tomorrow wish me luck
Réponse : Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting Prime Pedals, enjoy every ride!
-Sarah
Réponse : Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Genuine people and excellent service. Best in budget. Recommend it for everyone looking to buy a bike or renting a bike.
Réponse : Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Good communications,product arrived on time (Christmas week). Everything went smoothly, I'm glad I dealt with this company.
Réponse : Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Great communication! Received almost instant reply from a real human (Alex) via the WhatsApp even midnight message. Bike received in the good condition and received in 4 days after placing order.
Réponse : Prime Pedals
Thanks for sharing your experience, Calpara! We’re glad Alex could help so quickly and that your bike arrived safely. Enjoy the rides ahead!
-Sarah
What A FANTASTIC buying experience. Never been so happy to part with so much money. Worth every penny. From ordering my bike to collecting. The experience was fast, easy and incredibly helpful. Would recommend to everyone.
Réponse : Prime Pedals
We’re so glad you loved the whole experience! Thanks for trusting us, enjoy every ride!
-Sarah
Visited the Wembley store to have my Cirgo bike serviced and also purchased a Koolux X1 for my partner. The store manager was professional, approachable, and knowledgeable, answering all my technical questions with ease. Pricing was very reasonable too.
Réponse : Prime Pedals
Thank you, Yi, for sharing your experience at our Wembley store. We’re delighted the service and support met your expectations, and we appreciate your kind words about our pricing and professionalism.
-Sarah
Just collected my Fafrees F20 pro from the Leicester store and it’s amazing. I grabbed the online deal on Black Friday sales and they had it ready for me to collect on Tuesday. The bike was fully assembled and I was told about the functions and how to operate it safely.
Very easy to place order on website and even better for click and collect because they assemble the bike for you. Great communication from the primepedals.com team.
One thing is that the location of their store is a bit difficult to find but they guided me to their doorstep.
Highly recommend, not a big company but they know how to look after their customers.
Réponse : Prime Pedals
Thank you, Ali, for sharing your experience with the Fafrees F20 Pro and our Leicester store. We’re thrilled you found the process smooth and the bike ready to ride, and we truly appreciate your recommendation.
-Sarah
Bought a Koolux X3 electric bike from Prime pedals, it was better than described and arrived promptly. All communication was first class and I will use this company in the future.
Réponse : Prime Pedals
Thank you, Robert, for your wonderful feedback on the Koolux X3. I’m delighted to hear it exceeded your expectations and that our service made the experience smooth and reliable.
- Sarah
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