PrimeTel PLC Avis 

Stay away from this company if you want to keep your sanity

If you are thinking about it, just don't go ahead. Choose CYTA, miles ahead in everything:

We had purchased the Internet & TV Combo Offer, whereupon we signed a contract for 24 months.
Our payment method provided for direct debit for some reason was not valid anymore 2 months before the end of the contract.
A text message was received that the payment method did not go through and that a disconnection would take place if not settled.
Wrongly, we did not take action immediately, as we were planning on not renewing our contract, as we had not been happy with the service...
In the meantime, we had no service, as at some point a disconnection was made.
2 months later, we got a phonecall from Primetel requesting that we pay 3 months of service.
We asked to pay the last 2 months of the contract which had remained unpaid as to honor our contract (and one of the employees on the telephone helpline agreed that yes, this is possible, and we would not be charged for the extra month)
In the end, we had to pay for 3 months of no service.

CUSTOMER SERVICE HELPLINE: According to the last call I made, the previous employee gave me the wrong information, we had to pay for 3 months, not 2. Also "all telecommunication services worldwide" operate with the same business model: They keep on providing service and they charge you, unless you terminate the package, even if the contract has expired or there is no valid payment method.

Packages: BE AWARE OF THE SMALLPRINT (which is not on the signed contract, but instead their HOMEPAGE is quoted on the contract, after which you have to search endlessly their site to find the terms and conditions that apply to your purchased package. In our case, apparently, after the signed contract expires, they keep on charging you fees because we had not terminated the contract (it was a 24month contract and it had expired!). "7.After the expiration of the duration of the contract (24 months), the monthly fixed charges will apply, based on Primetel’s published pricelist at the time." So be careful with the terms and conditions and what happens when the contract expires...

COMMUNICATION: Their text messages were misleading to our understanding, that a termination had taken place whereas they meant that there was just a disconnection...Also the text messages mentioned each month's fee which was charged, not the total amount, again this was misleading to us.

Going back to the Customer Service Helpline, the employee was claiming that Primetel was still providing the service, (even though they were not) and that is why we were charged - all based on the same worldwide telecommunications business model.

USER FRIENDLY WEBSITE?: No! Payment of outstanding invoice? A nightmare. I could not sign in/up, find our account/invoice number etc etc...Credit thought to Primetel that yes, it is possible in the end to make a payment, as I managed to do it, only after losing 15' of my time (guessing one would need to add more time if they are not used to making payments online/technology savvy)

ACTUAL SERVICE: Hit and miss! Too slow/freezing picture...Is that what we expect now from Internet providers?

PRICE: Ridiculously expensive for what (and if) we had.

CONCLUSION: Choose CYTA

Absolute rubbish I had a working 50mb Cyta broadband now I have no broadband.

At 10:30 yesterday you came around my home, I disconnected my Cyta broadband and at about 11:05hrs you had installed PrimeTel 100mb fibre. It doesn't work and you informed me it will take 1-3 days to sort the problem out. I am totally discussed with your service, or I should say lack of service.

I still have no service due to your company incompetence, what you should have done is as follows.

Releasing that before you turned up I had a working broadband connection with CYTA and after you left I now have no Internet connection you should of rushed back with a Primetel Data only unrestricted sim card for me to use.

Now I am using my own pay as you go Epic sim card to tethered to my computer and TV, the cost I will be sending to you.

When you promise that a senior supervisor will call me back and they don't it makes me more annoyed about your company.

UPDATE will take between 1 week and 2 months to fix the fibre optical cable WHICH IS UNDERGROUND, I HAVE REPEATEDLY ASK WHY DIDN'T THEY CHECH THE NEVER BEEN USED BAND NEW FIBER OPTICAL CABLE WITH LETS SAY A FIBRE OPTICAL POWER METER BEFORE THEY RIPPED OUT MY WORKING CYTA CABLE.

They had given me a lend box which has a 5-6mb connection speed, it's an absolute joke.

Remember until they came around and pulled out the CYTA cables I had a working 50mb connection.

Their customer service is beyond a joke.

What a horribly run company. After being charged, I am told my application was rejected. No offer of a refund, just multiple emails explaining that without Cyta (their competitor) they can not install. After speaking with Cyta, I was told all Primetel have to do is call and Cyta will arrange the installation. That was a month ago.

Ειμαι συνδρομητης εδω και αρκετο καιρο. Περιμενω να ληξει το συμβολαιο μου για να φυγω αλλα μου το ανανεωννουν αυτοματα χωρις να τους πω κατι. Τους παιρνω τηλεφωνο τους λεω να μην μου το ξανα ανανεωσουν μου λενε ενταξει αλλα παλι τα ίδια. Το σημα αδυνατο σε αρκετα σημεια.

Useless company, never received my online data purchased, after dealing with their consultants I had to repurchase the data again as they couldn’t understand the issue

I just purchased a primetell number and paid 17 euros with 1500gb Internet. After I phone and International number in Europe and spoke 8 minutes. My phonecall was interrupted without any notice! 🤔I also noticed that I remained with 50mb only Internet! So I paid 17 euros to for 50mb Internet and 8 minutes International call. This is ridiculous 😒 this is a scam company!!!!!

Signal should be improved. No internet connection in some areas. The signal must be upgraded. Otherwise, i will leave Primetel. 3/5 as i am customer for the last 4-5 years.

The worst service ever!
I have been waiting for internet for 20 business days!!!
Now I have delays because they need the access to roof - so these 20days were not enough to tell everything they need.
Bad, very bad!
I am 100% disappointed

Η Primetel συνέχισε να με χρεώνει την δόση της συσκευής μου για δύο μήνες μετά την εξόφλησή της. Συνέχισε να με χρεώνει επίσης την υπερτιμημένη αξία του συμβολαίου που έληξε ΧΩΡΙΣ ΝΑ ΜΕ ΕΝΗΜΕΡΏΣΕΙ.

One of the worst service provider in the whole world, they only give unfulfilled promises, trying all the methods not to refund the money.

The most terrible experience ever...
I am with out cell phone service for 12 hours and counting...Changed my plan and my phone was supposed to be out of service for 5 minutes, it's been 12 hours and still nothing... I spent over one hour on the phone with them... still nothing...
There Tec support is trying to solve it FOR 12 HOURS + and they still didn't manage...
No respect for there customers...
Staff unable to assist, transfer your call from one to the other...
One star because I can't give 0..

Horrible. Useless.

Useless company. I just wanted to know the cancellation fee for one of their services. According to the online T&Cs, the information is on their website. It isn't. I contacted customer service but they also don't know what the cancellation fee is. Customer service is rude and ignorant.

Why would I sign up with such a company when they can't even handle the basics?

I've been with PrimeTel for several years, they were never great, but the available competition were even worse. Recently they've been terrible. Constant drop outs. Internet connection becomes non-existent several times every day, sometimes for a few seconds, sometimes for a few minutes. Totally unreliable.
Even when it's working "properly" speeds are horrendously slow across all my devices.
UPDATE: Now down. No Internet. No phone.
Update2: Gave them another chance. Engineer came to the house. Supposedly fixed. 2 days later it's down again. Another engineer came, said the problem was with the network. A few days later it's working properly again, I got a call from an engineer checking it was working - so far, so good. Now, just a couple of weeks later I'm getting constant dropouts again. My connection has dropped 4 times just today.
No more. Just arranged to switch suppliers.

Worst telecom company in the world. No reception, cannot talk properly with the other side and continuously phone is off with no signal..

They are a scam! Not only do they give your information to spam and scam accounts they will sell you SIM cards that don’t work! Worst costumer service and they will not refund you for the money they stole.

If I could leave a 0 star review I definitely would have. Doesn't even deserve a single star. I bought a sim card from a store which didn't work. Simply said no service. After speaking with 6 different people and spending hours of my time I was told the only solution was to go to a specific prime tell store which was miles away from me. Basically stole 20 EUR off me. Disgrace of a company. Wouldn't buy anything from here again or recommend to a soul on this planet. Joke of an establishment.

Avoid guys is a scam, they have terrible routing 100+ ping with Greece (cyta has around 30 ping) i call them they don't care and say its on my end

I moved here 2 weeks ago, got internet installed with primetel and after two weeks it stop to work. I called the customer support on a saturday just taking a chance and 1h later there had been an really professional technician here fixing it! Amazing, thank you for quick assist.