PRISM Tech Private Limited Avis 

The sales person explain to me in full details..when I ask question Abt the fridge...she clarify everything...make me very satisfied...I'm feel very 😊 😊 😊

Fast, generous and helpful

I’m truly grateful for the excellent service I received. From the moment I visited the store, the staff were patient, attentive, and took the time to guide me through the purchase, including explaining the 5-year warranty.
Although the TV was initially scheduled to arrive within 7–10 working days, I mentioned that I would be traveling abroad soon. I really appreciate how they went the extra mile to arrange an earlier delivery for me.
The delivery team was also very helpful and ensured everything was properly set up. While I experienced a minor issue with the TV’s color brightness, their response was quick and professional, and I feel well supported as they work on a solution.
Overall, I’m very thankful for their dedication, professionalism, and care. It has been a smooth and positive experience.

The sales person is knowledgeble on the product thus able to recommend which suite your style and budget.
However, it would be nice if he/she have knowledge of the coming event and advice customer accordingly. This would surely built a lasting consumership.

Good service

From the day I make my way to Nex. The sales person explain to me (so sorry forgot his name). Did not pressure me anything. Giving me a good price. Take me a day to make a decision.

Surveyor come over and we had a good chat and exchange ideas.

Installers came install and clean the place up.

Customer service contact me for arrangements.

Everything is smooth sailing. I just hope the unit can last at least 5 years. If it does, the next 5 years I may be fitting my house with Prism+ products.

Excellent sales service and installation service. Excellent value for money

Aside from one of the staff coming in to fix my TV dropped my sound bar slightly on the floor after unboxing. The rest was done professionally. All was set up fast and swiftly.

Overall is very good except the 3rd party delivery which came too early and roughly just deliver the fridge.

Excellent products, best its loxal. Efficient staff and are very helpful and they really know their job. Helpful and knowledgeable site surveyour and experienced technicians, who completed installing my 5 FCUs and 2 Condensers in less than a day. Thank you Prism+!

Responsive customer care. Professional installer and good quality products.

Everything is perfect, from the sales person, customer service, delivery guys. Kudos to Prism. Keep up the good job!!!

Installer was well knowledge of the situation to install the aircon.. Easy to communicate.. Thanks alot to the Prism team..

Great service and attitude. Fast delivery. Worth it

I purchased a 55-inch Sony TV for my living room in 2014, followed by a 50-inch Sony and a 55-inch Samsung TV for the bedrooms in 2017. In 2022, I added a 55-inch PRISM+ TV for a third room.

So far, all the TVs have been functioning well except for the PRISM+ unit, which developed display issues shortly after the warranty period ended. Upon contacting PRISM+, I was informed that the repair cost would be close to the price of a new TV, and replacement was suggested instead. Given this, I decided not to proceed with the repair.

Based on my experience, the durability of the PRISM+ TV has been disappointing compared to my other sets, as it is the newest but the first to encounter issues.

Timely and responsive customer service
Very competitive and attractive price
Quality workmanship
Excellent overall

Compliments to the excellent job by Amir. He knows his job well and also informed me in advance that he is on his way.

The worst experience. Purchase new air condition less than 6 months, the air condition roller already have problem with keep making noise. Requested fixes for 2 times still nothing to be fix.

Prism+ is promoted as a Singaporean brand when they source from cheap suppliers in China. Recently even flagged for Price Manipulation by Consumer Watchdog.
They don't deliver on time. Once money is paid to them , consider it is as Money lost. Horrible Service. Please learn from the 100s of negative reviews and don't fall for their marketing tactics

Wrote this to Prism....

I am writing to formally raise my dissatisfaction regarding the installation, servicing, and warranty handling of the air-conditioning units I purchased from Prism.

In September 2025, I purchased four air-conditioning units from Prism. During the installation of the master bedroom unit, a sponge was initially placed to support the unit due to a visible gap between the aircon and the trunking. After the wiring was completed using a large trunking, the sponge was removed and the aircon was left resting directly on top of the trunking. As a result, the aircon louvers could barely rotate. When I raised my concern, the installer assured me that this was “acceptable” as long as the unit could open and close.

This assurance proved to be incorrect. Approximately two months later, the aircon began leaking. A Prism technician was dispatched and lifted the aircon properly—something that should have been done correctly during the initial installation. This raises a fundamental question: why was the unit not installed correctly in the first place, and why was an obvious issue dismissed when first highlighted?

In December 2025, shortly before Christmas, I received a call from Prism recommending aircon servicing. I contacted your customer service hotline to seek clarification, as the units were only three months old. I was informed that servicing every three months is “optional,” but required to maintain the 8-year warranty, at a cost of $109 per session. Over eight years, this amounts to well over $3,000, which I find excessive, unreasonable, and not clearly communicated at the point of purchase.

When I questioned whether this meant the warranty would effectively be invalidated without quarterly paid servicing, the staff member responded “yes” and laughed. This response was not only dismissive but deeply unprofessional. While an annual servicing alternative was later mentioned, the damage to my trust had already been done.

Despite my reservations, I reluctantly agreed to the servicing, which was carried out before Christmas. Just three weeks later, while watching television, the living room aircon (a higher-capacity unit) emitted a loud noise, followed by ice being forcefully expelled from the unit. This created what can only be described as a hailstorm inside my living room—an alarming and unacceptable situation.

Another technician attended and stated that the previous servicing technician had likely loosened the gas pipe. This is extremely concerning. A servicing meant to “maintain” the unit instead introduced a potentially hazardous fault. This points to a serious lapse in workmanship, quality control, and technician competency.

At this stage, I am forced to question whether Prism’s servicing requirements are genuinely about product longevity, or whether customers are being compelled into frequent paid servicing to compensate for poor installation and servicing standards. I now feel that I must pay every three months not to maintain my aircon, but to prevent further issues caused by improper work.