Projectmusic Avis 

Bought my electro acoustic Taylor last week. Excellent service from start to finish. Arrived well packaged and was kept informed all the way, DPD were also excellent, so well done and congratulations for a great service.

Excellent service from Phil. Bought a guitar which didn’t suit me on line. No quibble refund. Pleasure to deal with

I can't play guitar. I tried learning ages ago but gave up. I recently went into Project Music with a view to trying again (at a much more advanced age). I saw Lee and Finn for some very initial advice and was genuinely impressed at their expertise and patience and willingness to spare me a generous amount of their time and advice and allow me to sit and fret a couple of guitars on my knee.
It wasn't the right time to buy a guitar but I certainly know where to go when I'm ready.... the shop is an Aladdins Cave of everything anyone could possibly want and these fellas are the ones to put your trust in.
Thanks, fellas.

I bought a Maton acoustic in December 2025. I called and spoke with the staff before ordering. Service was great and delivery was prompt.
I had a minor issue a week or so later and got back in touch. Staff were outstanding, had the guitar collected, sorted and returned. The price was good, sales and after sales was excellent. I would recommend them.

I recently bought an Atkin acoustic guitar from Project Music and their service and support was top-notch. They provided a lot of info as I was buying online, which was really helpful. Pre-delivery, they ensured the guitar would be delivered on a day that suited me. It arrived, and as promised, it's absolutely amazing. Set-up and ready to play from the case.

The guys at Project Music have consistently provided helpful, friendly and professional service for years and years. My go to for guitar purchasing advice and gear purchases. The team are always willing to help people with their choices, without any feeling of pretension or "cork-sniffer guitarist" attitude. A true local gem!

finally got my hands on a custom shop, its a big investment but im loving it, great online advice from phill, thanks, quick delivery and the beauty arrived, playing great straight out of the box, i now know were to shop for all my guitars.

I ordered a Fender Player Stratocaster from ProjectMusic.net and couldn’t be happier with the experience. The guitar arrived quickly, perfectly set up, and securely packaged. It was clear they took care in handling it, which I really appreciate when buying an instrument online.

Customer service was excellent—friendly, responsive, and knowledgeable. I had a couple of questions about setup and stock before ordering, and they got back to me almost immediately with helpful advice.

The guitar itself is flawless—beautiful finish, plays like a dream, and exactly what I was looking for. Project Music made the whole process easy and reassuring. Highly recommended for anyone looking to buy quality gear with confidence.

I made an impromptu visit to the store in Exeter yesterday as I had recently taken up the guitar again. I was served by Lee who was a real credit to the store. He let me play with a couple of beautiful instruments without any pressure at all, explaining the unique selling points of each one. I told him I promised myself a really nice guitar when I felt I could do it justice. Normally a salesman tunes the instrument, shreds for a minute or two and then hands you it making you feel intimidated. I will be back soon to treat myself to a beautiful Gretsch that I’ve set my heart on, as I know if I buy local it will be set up before I leave the store. Great service.

Ordered a Strat online. I received a call that day asking how i would like it setup and what day would suit for delivery.

The guitar arrived a few days later, setup and ready to play. Have used these guys many times and will always be my go to store,
Give them a try, you won't be disappointed!

Ordered a guitar from Project Music online. Didn't hear anything for a few days, so contacted to see when it was shipping. Was told that the wrong guitar had been sent, and that the actual model I ordered was unavailable. They offered me a discount on the newer model, but it was well over my initial budget. I eventually agreed to purchase, but mentioned that the process had been frustrating. They cancelled my order, saying it was better I looked somewhere else if I felt frustrated. Very surreal experience. Would not recommend buying - or in my case, attempting to buy - anything from this store.

Delivered as promised quickly during Christmas. The setup was excellent

Projectmusic offers a decent range of guitars and knowledgeable staff. I had a satisfying experience with their next-day delivery and well-packaged instruments. However, there was a hiccup when purchasing a used mandolin, as the sale fell through after payment due to unexpected issues. While I received a refund, the lack of follow-up support was disappointing. Overall, they provide good products and customer service, with room for improvement in handling unforeseen issues.

Projectmusic at projectmusic.net offers a great selection of high-quality guitars, often surpassing those found in top London shops. The staff is knowledgeable and helpful, making the customer experience pleasant and informative. Many customers, including myself, have appreciated their excellent service, purchasing guitars like the McIlroy and Furch models at great prices with next-day delivery. They also go the extra mile by setting up instruments perfectly before shipping, with many arriving in immaculate condition. However, there was a hiccup with a mandolin purchase that was eventually refunded, but left an impression of inconsistency. Overall, Projectmusic remains a recommended choice for musical instruments, though attention to detail is advised for used items.

Excellent customer service. I bought an amazing McIlroy guitar. It sounds beautiful and was a very good price. I recommend project music for all kinds of instruments and equipment.

Great customer service, happy to chat and advise about buying a guitar, a Furch green GC SR which is amazing and was set up well by project music and arrived in immaculate condition. Next day delivery as well. Thanks Herbie and Conan, you went the extra mile!

Helpful on the phone with what came across as a genuine want to make sure I was buying the right guitar. They have a proper workshop and we’re happy to set my new national guitar up for slide. It’s a wonderful instrument and I am very happy with the service and attitude of the staff and wanted to share my experience.

Bought an Eastman T59/v online from Project Music. They were friendly and helpful at first, I paid in full, it arrived soon after. On looking at the guitar I noticed the neck pickup had its screw sticking out about 1 cm, the treble E string was nearly touching the bridge pick-up so that it fretted out. The bass E and A strings had a horrible buzzing after the 9th fret. I called them to tell them about this as it had been messed with and not set-up at all, and was told to speak to the technician, when I called him he didn't want to know, made an offhand comment that, this buzzing can happen and it's because of my playing. Basically put the phone down on me. I was polite and did not deserve this treatment. Subsequently took the guitar to a proper skilled technician and when he saw how it was set up he was scathing about the attitude and skill of the guy. Basically said these guys have a reputation of wanting to sell you an instrument and get you out of the door,they don't want to know about any problems. After £100 to do a proper set-up and check the frets, the guitar now plays beautifully, I can only assume the guy Project Music used then (and maybe still do) is a bodge merchant and does not know how to talk to customers. I was so angry, I did not want to even write a review about this, until recently when a friend mentioned what happened, so I thought I will write this review (I have calmed down a bit after nearly 3 years). The phone call went something like this "Buzzing??...nah mate that's your playing, ..alright? Bye!"...click.

Great service. I called to ask for some advice on buying a Gibson Les Paul Junior and agreed my set up requirements. My guitar arrived on the specified date and was in perfect condition. Definitely would recommend!

Great service and very helpful . Guitar came on time and was perfect , was even in tune! Heartily recommend,