PropCall Avis 

The service we get from prop call is fantastic. they are responsive and pro-active...and we get to deal with real people!!!

We started using Propcall this year and what a game changer - detailed advice to tenants, really excellent call triaging as their team all understand property management and how to deal with tenants, they have dealt with everything with little recourse to us out of hours - would 100% recommend as we have used call services before and these guys are the specialists! We have our evenings and weekends back.

We have been using Propcall for the past year to provide out-of-hours support for our Telecare equipment and property maintenance. They’ve provided a quality service when our office has been closed, making sure calls are triaged correctly and arranging contractors where required.
As with any new service, there were a few initial teething issues but these were resolved quickly and improvements were made.
I also cannot fault the help and support from our account manager, Rob. Any query, update, or issue we have raised has been dealt with as quickly as possible, and he was a great help during the onboarding of each of our clients.
Overall, I would highly recommend Propcall to any property management business looking for a dependable and professional out-of-hours service.

We recently started working with Propcall, and we are very pleased that we did. Their service has given our senior management team real peace of mind, particularly when it comes to handling evening and weekend calls.
Propcall ensures that our tenants are well looked after outside of office hours, while maintaining the high standards we expect for our landlords. We especially value that they work with our approved contractors and only escalate issues to us when necessary, demonstrating both professionalism and sound judgment.
Overall, Propcall has become a reliable extension of our team, and we would highly recommend their services.

We have worked with Propcall for around 14 months, they provide a good service to our residents, clear updates and accurate charging and reporting.

Quick responses from support team. Good emails with descriptions of issues.

Propcall has enabled our team to have time off and not have to worry about out of hours.
The staff who deal with our tenants are always helpful and able to resolve the issue.
Any questions we have or if we need to update our property information we always get quick responses. Would highly recommend.

Great communication, always answers any request.

Brilliant service thats why we trust Propcall to manage our out of hours service.

We have been using Propcall for the last 6 months to provide our out of hours service for the properties that we manage. They offer a good, professional service, to provide help with the office is not open. They assess the situation well, and try and help the tenant int he first instance, and will only send a contractor if really needed.

We’ve been really impressed with Propcall since signing up. Molly and the team have been great from the start – helpful, responsive, and made the whole onboarding process really straightforward.

The out of hours service has made a big difference for us. It’s taken a lot of pressure off the team and gives us confidence that things are being handled properly outside of office hours.

Really pleased we made the switch.

A real relief! From constantly checking my phone, day and night, as lettings director, this has saved me, and us! The onboarding was really easy. Propcall are here to work with us to personalise and keep making sure the customer experience manages our out of hours expectations. Thank you.

Propcall are a great company to work with

Great experience using Propcall to handle out of hours calls at our office

great to have peace of mind with out of hours emergency number for my guests to call. Calls are dealt with quickly and efficiently meaning less cost to me and happy guests

As a landlord, I expect an immediate response when there's a dangerous emergency, not fobbing off. My tenant had a water leak; it was leaking directly into the downstairs flat's overhead light, yet these guys failed to despatch an emergency team. Communications were dreadful. I asked for a callback from a manager and was told "Miracle" would ring me back. No miracle occurred! I've rung the company since and I've emailed the CEO. Not a word in response. Will be asking my managing agent to ditch these guys ASAP.

Shockingly bad support. Consistent with other reviews, our experience was that it was nearly impossible to speak with someone in charge when things went wrong. They changed how they were invoicing us by switching to sending invoices to a new company and ignored our repeated requests for info on the new company so we could onboard them. Ultimately, Propcall ended up rejecting an out of hours call leaving a tenant locked in a toilet over a weekend. All because their juniors couldn't escalate our queries and their management simply don't care. Stay well away.

Running a Property company can be stressful at the best of times but especially when issues occur outside of business hours, breaking up personal time such as weekends and evenings.

Propcall has provided me with the opportunity to switch off from work during those periods, giving me peace of mind that should a problem occur, it is being dealt with, allowing me to take time for myself.

we are a local estate agent with 2 branches and have used this service for more than 12 months, the staff's skilled knowledge has reduced our emergency call out costs and still provided the tenants the support they require at the time of the emergency, I couldn't recommend this service more highly if I tried.
Trading Places

Hi Team

I just wanted to take the opportunity to thank you for your hard work, as always everything seems to run sweet with Propcall on board, just wanted to say thanks and let you know its appreciated.
Since employing the services of PropCall this has allowed me to stop working at the end of my day and I no longer need to be concerned about the out of hours phone calls, these are now professionally taken by PropCall and actioned accordingly.
I would certainly recommend the services of PropCall to anyone who wants to remove the stress from their day.

If you are a property manager and you dread a call at the weekend or whilst you are off from a tenant, these are the guys to go too. The top of the game and nothing even comes remotely close.