My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... Voir plus
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Lisez les avis des autres
Found Propel Parts while looking for parts to repair a D6C dozer that has been sitting for 20 years. Great parts, great prices, fast shipping and excellent customer service.
L'entreprise a répondu
WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... Voir plus
L'entreprise a répondu
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Coordonnées de contact
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, Etats-Unis
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4,7
Excellent
116 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The Double Order Catastrophe
My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed to cancel one of the orders. I called and spoke with someone who instructed me someone would contact me about the situation. I was contacted by Misty and she said she would do her best to cancel one of the orders but not sure if she could because they were next day orders. A small tome later I received an email saying she was able to cancel one of the orders. Thank you to Misty and the entire Propel Parts Team. Greatly appreciated!!
17 mars 2026
Avis spontané
Great affordable option for aftermarket parts
Found Propel Parts while looking for parts to repair a D6C dozer that has been sitting for 20 years. Great parts, great prices, fast shipping and excellent customer service.
3 mars 2026
Avis spontané
Réponse : Propel Parts
Hello Bobby, Thank you for the great review! We’re glad we could help get your D6C back on its feet after all those years. We appreciate your business and are always here if you need anything.
They went above and beyond to make sure…
They went above and beyond to make sure my order was right. Thanks again
2 mars 2026
Avis spontané
Placed an order twice and immediately resolved!
Misty reched out immediately because I accidentally placed an order twice. Fantastic service.
23 février 2026
Avis spontané
Réponse : Propel Parts
Hello Brian, Thank you for the kind review! We’re glad Misty was able to catch the duplicate order and get it resolved right away. We appreciate your support and look forward to helping you again whenever you need parts.
Australian buyer
Australian buyer, sales where professional and very responsive with secure parts identification.
Highly recommend.
Bedrock Exploration Pty Lt, Australia
14 février 2026
Avis spontané
Réponse : Propel Parts
Thank you Gerard and your team at Bedrock Exploration Pty Ltd for the kind words. We’re grateful for the opportunity to support your operation and make sure the ordered the right parts for your application.
We appreciate the recommendation and look forward to serving you in the future
GREAT CUSTOMER SERVICED
WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE BEEN ORDERING FROM PROPEL. WE WILL DEFINITLEY CONTINUE TO DO BUSINESS.
4 février 2026
Avis spontané
Réponse : Propel Parts
Thank you so much for the kind words. We truly appreciate your feedback and are glad we could respond quickly to your urgent matter. It means a lot to hear that your customers are happy with the parts you have been ordering from Propel Parts. We look forward to continuing to serve you and supporting your business for many years to come.
Review - Dymax Inc
Our CSR for Dymax Inc., Deb, has been extremely helpful and consistently provides quick, accurate information regarding parts and inventory. When we encounter difficulties finalizing transactions through the internal website, she is able to promptly generate quotes and provide an external, secure method for payment. Her responsiveness and willingness to assist play a key role in supporting our team’s success.
19 janvier 2026
Avis spontané
Réponse : Propel Parts
Hello Andrew, Thank you so much for the 5-star review and for taking the time to share this feedback.
We’re thrilled to hear about your experience with Deb. Her responsiveness, accuracy, and willingness to step in and find solutions are exactly what we strive for, and we’re glad she’s been able to support your team so effectively, especially when things get complex.
We truly appreciate your partnership and the trust you place in us. Please don’t hesitate to reach out if there’s anything more we can do to support Dymax Inc.
Réponse : Propel Parts
Thank you for the five-star review. We’re glad to hear everything went well. At Propel Parts, we work hard to deliver reliable, precision-fit parts that keep your machines moving.
Great prices prompt courteous customer…
Great prices prompt courteous customer service and fast shipping.
29 octobre 2025
Avis spontané
Réponse : Propel Parts
We really appreciate your 5-star review! ⭐️ It’s great to hear you enjoyed our prices, service, and fast shipping — that’s exactly the experience we aim to deliver every time.
Thanks for choosing Propel Parts - we look forward to helping you again soon!
Everything fine
Everything fine, thank you. The only thing with which I had a problem in your Software, is that when I have more than 10 different items on the list, I can't scroll to the first ones. But besides that, I am very happy in going on with buying your parts.
6 octobre 2025
Avis spontané
Réponse : Propel Parts
Thank you for your feedback and for continuing to choose Propel Parts! We’re glad you’re happy with our parts.
We appreciate you pointing out the scrolling issue - our team is looking into improving that for a smoother experience.
Thanks again for your support!
Had a great experience with ordering…
Had a great experience with ordering correct engine gaskets for our 3208 caterpillar engine
3 octobre 2025
Avis spontané
Part incorrectly priced on website.
I placed and order for a part from their website with no problem. A few hours later I received an email from Deb in customer service. Deb said they have the part in stock but not for the price I paid. Deb said I had two options which were to get a refund or pay double the amount that I placed the order for. At the time I received the email from Deb the part I ordered was still showing in stock for the price I agreed to. Deb said it was a rare occurrence that their website showed incorrect prices. I felt duped and misled by their website.
24 septembre 2025
Avis spontané
Réponse : Propel Parts
Hi Michelle—I’m so sorry for the experience you had. I completely understand how disappointing it must have felt to place an order with confidence, only to be told later that the price was different. That’s not the experience we want for our customers.
The issue came from a pricing sync error on our website, which caused the part to display at the wrong price. That’s on us, and I want to sincerely apologize for the confusion it created.
As soon as we became aware of the discrepancy, we reached out and processed a full refund for you that same day. Our intent in situations like this is never to mislead, but simply to be transparent and give you the choice between a corrected price or a refund.
I know that still doesn’t erase the frustration. As a gesture of goodwill, we’ve also reached out to you offline with an additional apology and an offer to help make this right.
Thank you for your honest feedback—it helps us improve and do better for our customers moving forward.
— Customer Care Team, Propel Parts
perfect service
19 septembre 2025
Avis spontané
I put 2 of the same orders…
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very well written and it genuinely made me feel better about the whole experience. She resolved the issue quickly and with there not being much of customer service these days I was very happy so see that is not the case everywhere!!!
17 septembre 2025
Avis spontané
Grateful I found this company!
I’m grateful I found this company! They answer the phone every time plus the parts are packaged very well!! Even the angriest mailman couldn’t damage your parts! lol The parts showed up as planned and for being aftermarket the quality seems to be good!! The warranty is the same as CAT. Thank you Daniel!!!
8 septembre 2025
Avis spontané
Réponse : Propel Parts
Thank you so much for your wonderful feedback! We’re truly grateful you found us and took the time to share your experience. It means a lot to hear that our team’s commitment to answering every call and ensuring careful packaging made a difference for you (and even passed the “angriest mailman” test—love that!).
We’re also glad the parts arrived on time and that you’re pleased with the quality and warranty. Providing reliable aftermarket parts with the same confidence as OEM is something we take pride in.
A special thank-you as well for recognizing Daniel—he and our whole team are dedicated to making sure you’re supported every step of the way. We look forward to serving you again!
Very thorough
Very thorough ! Confirmed order and great communications.
4 septembre 2025
Avis spontané
Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
25 août 2025
Avis spontané
When I had questions
When I had questions, they were answered quickly and kindly.
Thank you!!
27 août 2025
Avis spontané
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