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We're Provestor, an award-winning accountancy firm that specialises in supporting landlords and property investors. We provide ongoing accountancy services and one-off tax advice.
1 Derwent Business Centre, Clarke Street, DE1 2BU, Derby, Royaume-Uni
4,1
18 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Approachable, transparent and patient.
First time company accounts for us and Provester offered an affordable service and plenty of handholding through our first filing. Very impressed with their professionalism and patience. Great value service with room to upgrade to higher levels of advice as we grow.
Réponse : Provestor
Hi,
Thank you for your lovely review.
I'm glad you're finding the service fast and efficient ⭐️.
All the best,
Jess and the Provestor team
Extremely poor value for money and a significant waste of time. In addition to the monthly or annual subscription fee, the company charges extra to complete your annual filing if you were not a client in the previous year. In practice, the total cost ends up being around two to three times that of a local accountant who would handle everything end to end.
My experience with them despite paying for a full year of service, no filing and no company update was completed on my behalf. My account was not even onboarded into their system. I was repeatedly told they were waiting for a code from my previous accountant, yet this remained unresolved for almost a year.
The company appears to be legally well protected by its contracts, so prospective clients should read the fine print very carefully before signing up.
Réponse : Provestor
Hi,
Thank you for taking the time to share your experience. I’m really sorry to read this and to hear how frustrating it has been for you. This is clearly not the experience we want any client to have.
I’d genuinely appreciate the opportunity to look into what happened with your account, including the onboarding delays, communication around the agent authorisation code, and your understanding of what was included in your subscription. While we do try to be very clear about what is and is not included in each service, it’s important to me that we understand where expectations were not met and whether we could have handled things better.
If you’re open to it, please email me directly at support@provestor.co.uk
, addressed to Jess, with your account details so I can review this properly and see how we might resolve things.
Thank you again for raising this. I do hope we can speak directly and work towards a better outcome.
Kind regards,
Jess
Customer Success Manager
I'm impressed with the service from Provestor. I was seeking a one-off property tax enquiry consulation. The website is clear on options and costs. Jess was very efficient with the arrangements and the consultation was professional and helpful.
Réponse : Provestor
Hi Alan,
Thanks so much for taking the time to leave such a thoughtful review. I’m really glad to hear that you found the website clear and transparent, and that the consultation was professional and helpful. It’s great to know the process felt smooth from booking through to the advice itself.
It was my pleasure to help with the arrangements, and I’m pleased everything ran efficiently and met your expectations.
All the best,
Jess and the Provestor team
Provestor has been one of the best investments we have made in our property business as our portfolio has grown over the last few years so has our need for the correct tax information.With ever changing tax scenarios and business model changes they have given clear and transparent advice at all times.
Friendly,professional guidance that has helped us save money and plan for the future.If you want a team that really understands property and tax,Provestor in our opinion are simply the best.
Réponse : Provestor
Hi Mark,
Thanks so much for the fantastic review. We’re really pleased to hear that our advice has supported your portfolio growth and helped you stay on top of the ever-evolving tax landscape. It’s great to know our guidance has made a real difference to your planning and peace of mind.
We really appreciate your kind words and continued trust!
All the best,
Jess and the Provestor team
We have been using Provestor for a couple of years and can recommend them to anyone looking to simplify their accounts. Its not the cheapest solution but they are consistently good, and available for advice when required.
Réponse : Provestor
Thank you for taking the time to leave a review!
Our team is delighted to see you feel our service has simplified your accounts. This is something we pride ourselves on.
We look forward to many more years of offering you peace of mind.
If you ever need more advice, please do not hesitate to contact us.
Thanks again,
Ryan - Junior Accountant
I had a scheduled call back with Jes between 1.45 - 2pm today on 8th Sept but no one bothered to call despite sending me reminders
Poor service
Réponse : Provestor
Hi Dilesh,
Please accept my apologies once again for the mix-up with the timing of our call today.
I believe all is now sorted after we spoke a couple of hours ago, however if there's anything else you need please do email me on hello@provestor.co.uk.
Kind regards,
Jess
Had to chase several times and submitted a number of requests for a call back, finally had to email for someone to get back to me. After having an initial discussion I was advised it would cost me £150 per month! Even though I was willing to bring other business etc across no incentives for new comers and extremely expensive. Asked if management could review advised they never budge on price. Its a shame to be honest
Réponse : Provestor
Hi Majid,
Thank you for taking the time to share your feedback with us. We value all input from our clients as it helps us continuously improve our services.
I’d like to address the concerns you raised:
Callback Timing: You initially booked a call for the following Wednesday, unfortunately this is why our team didn’t reach out to you immediately. However, recognising the urgency of your request, we made arrangements to facilitate an earlier conversation. We always strive to accommodate our clients within our schedule as efficiently as possible.
Pricing Structure: The recommendation for our Growth Advisor package at £149/m inc VAT was based on a detailed analysis of your portfolio. We recognise that every client’s requirements are unique. In your case, due to the size and complexity, particularly with the inclusion of commercial properties, this package was deemed the most appropriate to ensure you receive comprehensive and expert advice tailored to your needs.
Pricing Flexibility: While we would love to provide discounts or incentives to all our clients, our pricing is a reflection of the value and expertise we offer. We do have referral incentives in place to show our appreciation for those who bring in new clients. However, it’s important to note that our pricing model is already optimised to provide the best value for the quality of service rendered. As such, we cannot match the prices you’ve been quoted elsewhere while still maintaining our high standard of service.
I'm sorry for any inconvenience or confusion that may have arisen. Please don’t hesitate to reach out if you have additional questions or concerns.
Jess - Customer Success Manager
Great consultation that came with the recording and notes. Also the ability to follow up in case of any further questions.
Réponse : Provestor
Hi Meg,
Thank you so much for your lovely review.
I'll be sure to pass your comments on to Chris, the tax advisor who took your call.
I can see you've sent over some follow up questions too and Chris is working on those as we speak.
Kind regards,
Rob - Developer
I had a telephone consultation with Nadeem this Wednesday, he was very helpful, knowledgeable and he addressed all of my queries. The advice I got was very useful. He did the recording of our telephone consultation, I think it will be very useful to listen back. Definitely recommending to others. The money I paid for the service was totally worth it. Definitely using other services they have.
Réponse : Provestor
Hi Manju,
Thank you for taking your time to leave us a review! I will pass your positive feedback across to my colleague Nadeem as well as the rest of the team! If you have any questions, or require our services in the future then please do get back in contact.
Chloe - Senior Account Manager
Excellent customer support and when you need an accountant you can talk to one.
The software is improving. There are features as a client I feel are missing or not quite intuitive but very often these are for my benefit and not required for purpose of company accounting.
Réponse : Provestor
Hi guys,
Thanks so much for your review!
Please continue to let us know any improvements you think we can make to the software, our developers are always looking for ways to make it even better.
As ever, if there's anything you need please let me know.
Jess - Customer Success Manager
I have been using Provestor for around a year. Their software and service is excellent. Whenever I've had a problem, service has been prompt, reliable and helpful. I would call out Chloe as somebody who is particularly helpful and patient!
Réponse : Provestor
Hi Barry,
Thank you so much for taking the time to leave a review. I'm really glad to hear you're enjoying the Provestor software and advisory service.
I'll pass your kind words on to Chloe and the rest of the team.
If there's anything you need, please don't hesitate to reach out.
Many thanks,
Hollie - Content Manager
I received really useful advice during my telephone consultation. Everything was explained to me in simple terms, giving me a clear understanding of what I need to do to set up my business. Nadeem was friendly and happy to answer all of my questions. Also, the recording of the consultation was great to listen back on as a reminder of what was discussed.
Réponse : Provestor
Hi,
Thank you for taking the time to write us a review! We really appreciate the positive feedback, and are pleased you found the tax consultation with Nadeem useful.
Please don't hesitate to get in contact if you require any further assistance in the future.
Thanks again,
Shannon Hawley - Digital Marketing Assistant
Had a consultation with Provestor that set me on the right track. Though I ended up pausing on my property investment journey, the call helped me pick the optimal setup for when I do and informed me of all the tax implications. Would recommend to others!
Réponse : Provestor
Hi Patrick,
Thank you for the lovely review and I am glad we could be of assistance!
Sophie Goodwin - Accountant
I've used Provestor for a few years now and they've always been helpful and attentive. I don't have any accountancy knowledge but their software makes it so easy to keep everything up to date. The people behind the scenes are there when I need them, just an email or phone call away.
Réponse : Provestor
Hi Gary,
Thanks for taking the time to share your experience with Provestor!
I'm really pleased you're enjoying our service and finding the software intuitive.
We're always working on new features, any suggestions - let us know!
Thanks again,
David Ducker - Software Development Manager
My husband has used Provestor as his accountants for over a year, for both his personal and limited company accounts. I deal with the everyday issues, like using the online accounting system that they provide. I have found that their online system is very easy to use and if I have any issues I can phone or email them and get a quick response to my query. Chloe our account handler is always available and is very efficient and friendly. I would certainly recommend this company, as I feel they offer good value for money and and efficient service.
Réponse : Provestor
Hi Lorraine
I really appreciate you taking the time to leave us a review.
I’m very happy that you are enjoying your time with Provestor, I am glad that Chloe is making you feel valued!
If you need anything from us in the future, please don’t hesitate to get in contact!
Thanks
Marcus - Sales Advisor
Highly recommend Provestor. I had a 45 minute initial chat with one of their tax accountants. The whole process was very clear, a fact find document was completed before the call which meant the call addressed all my points. The advisor was very knowledgeable and addressed all the points I wanted to discuss - there was time to left over at the end to discuss some general points. I was sent a follow up email with the points we discussed so I had a point of reference after the call.
Réponse : Provestor
Hi Patrick.
Thank you so much for leaving us our first Trustpilot review!
I'm so glad you had a great consultation with Chris. If there's anything you need going forward, please get in touch.
Thanks,
Jess - Customer Success Manager
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