Prudential Plc Avis 401

I have completed all the necessary forms and sent them all the information including grant of probate for my late wife’s AVC contributions for her teachers pension. Trying to get the funds from them has been an absolute nightmare. They have proscratinated, the last finance company to pay out for my late wife’s estate. This company are an absolute disgrace. Been told that it will be escalated, but to date no payment received. My advice to people who are considering using them, my advice is do not look for alternative providers.

To present the PACK, it’s all beautiful roses in bloom, when it comes to get access to MY MONEY THAT HAS BEEN PAYED IN, REGARDLESS, they present all the thorns and dead leaves.
The telephone number shown it’s a call centre, booked an appointment, to Access MY PENSION FUND, the person who called didn’t knew what I wanted to do.
It’s pushing papers for the longest they can, till we give up.

update: Have reported to the Financial Conduct Authority (FCA).

I am awaiting a response from my offical complaint before going to the ombudsman. It is clear that Prudential are using obfuscation to prevent clients from accessing their pensions, dragging their feet in providing archived historic documents which are needed to confirm a protected pension age. My initial request for confirmation was in July 2025. Now in December no further on.

Well I thought it was me …. But then I visited Trustpilot. It’s not just me.

Once upon a time the Prudential had a great reputation.

But I tell you do not give this company any of your hard earned cash … it will take you weeks and months to get it back ..

So is 10 days a reasonable time to answer an email or check a form. Then days elapse … now we need this form … now we need this signature … now we need this letter on headed note paper.

Prudential you are an appalling organisation… I once thought that companies themselves were not bad “per se”. But the Pru is proving me wrong .

An evil company playing games so that it can keep hold of people’s money by ill pretences .

I also notice it does not respond to the many criticisms to be found on Trustpilot.

I have complained officially no response there either.

Prudence would be ashamed to have her name associated with you

I have been trying to get MY MONEY. I have been lied to. Asked to send forms in that were sent via a system where they couldn’t be completed. I had to photograph them email the photos to a printer then scan them back to myself and attach them. But in between times I had to reset my password and pin because they had locked me out. Was told that was it then on the phone this am told my funds had been released. Now been told they’re being ‘urgently’ processed and here is another form to complete. I am now in really risky situation as I have committed to financial matters as I was told my money had been released. This is seriously affecting my mental health

This company could improve by doing what they say they will! Trying to get details from them following a bereavement and they make all the promises yet deliver NOTHING. One month on still waiting for a letter and email so I can get on with valuing the estate to apply for probate. One person will tell you one thing, and another something completely different. Pot luck as to whether they tell you the right thing! All this during an extremely stressful time of grieving for my Mother. IF she knew what this would entail all those years ago she would NEVER have used Prudential. Their service has gone downhill MASSIVELY!

The most appalling customer service. Avoid at all costs and if you have any investments with them I’d move them but be warned it could take you a long time.

Im currently dealing with probate after my mothers death. Everything I send goes Royal Mail tracked and has to be signed for. I have dealt so far with numerous bank, building societies and Investment Houses, and all of them have been brilliant, sympathetic and efficient. Except for this lot. A signed authorization and instructions, signed for by them appears to be missing, which meant a call to their call centre. If it werent such a sad time, their efforts would be laughable at best, unsympathetic, stonewalling, not actually listening, and the attitude was even worse when I wanted to make a complaint about the operator. I asked for a manager which was refused, I was told he had a manager on the phone but the manager wouldnt speak to me, which I suspect he just put me on hold and came back pretending he had a manager on the other end. His attitude improved remarkably when I told him thqat I was in the process of tying out a letter to the Head of Operations, but by then I had lost interest in speaking to him. There is no rush for the money, and regardless of what happens now, they are going to the Ombudsman for the way they have dealt with the matter.

Couldn't agree more with all the negative reviews. Been asked 3 times for documents/information already sent; promises to upgrade to "urgent" are not actioned. Now been left almost penniless as had to pay for building work done but Pru still refusing to let us have OUR money despite my jumping through hoops for them.

I have an old Equitable Life annuity which was taken over by the Pru and now it seems is owned by M&G.
My pension over the last 17 years has dwindled from about £1100 to half that figure.
This is a company not to be trusted with your hard-earned money if my experience is typical of their investment performance. What is more they do not seem to care about giving decent customer service. I can see from the TP rating that many others feel the same. Avoid prudential and M&G for anything financial.

Scottish Amicable guaranteed annuity rate funds. BEWARE Prudential will try anything to defray the cost of this. 1. Forgot my NRD in 2016. Compensated but they tried to conjoin 2 entirely separate funds 1 GAR @8.7% + 1 VAR @~4%. No proof of relationship so i took my GAR and cashed the other. My bro compelled to take both - complaint to Ombudsman.
Roll on 9 years. Sorry we undervalued your GAR fund! £10+k Heres a cheque. But just the sum, + compensation @ BOE +1%. Where are my missing payments= £8+k? What about every year I live without the £1k per year?
This fund needs to be investigated by the regulator. First letter contained a blatant falsehood - revealed by second letter. DO NOT TRUST THIS COMPANY. CHECK EVERYTHING.

Having tried for months to get my pension, I am getting nowhere. I have been pushed from pillar to post, repeatedly given the wrong information and let down time and time again. I have asked for information via post as I don’t do online, my partner has even tried online for me but I have been locked out of the account. Spend hours on the phone again today, they promised me a callback, of course it has not happened. Maybe they are waiting for me to die so that they can keep my money! Christopher Mark Davies

We have been arguing back and forth with the pru for the past 18mths. We needed to cash in our parents joint life policy to pay for their care. Pru only communicate by letter so everything takes 3x longer than it should and whatever they promise doesn’t happen and you have to ring up yet again. And documents that are accepted by banks, funeral directors, solicitors aren’t good enough for pru!!!!

Absolutely terrible company.
They have deserted the UK and some cowboy outfit called M & G have taken over answered by overseas call centres refused to give name. Premiums started at 13.37 now hiked to 27.66 but there is no UK number for them. Total mess, I'm going to the regulator.

I am trying to tell this company I have no printer however the forms I requested are yet again sent via email ,they do not listen to a word I write on the site or listen to the numerous calls I have made terrible company who is reluctant to help customers at end of life

My Great Grandmother took out a life policy in 1946 for my 2 year old father. He recently passed away and had this old document in his files. I called prudential to action the policy. They sent me £10!!!! All of these charlatan life companies should be held to account for their accounts management. An 80 year old policy that matures with the life assured and pays out £10. Absolute disgrace and offensive to say the least!

Flippin nightmare getting to speak to anyone re MY pension tried for 3 days on phone even tried on line all u get is a bot
Don’t trust them with my money

Appalling company to try to deal with. Getting hold of my pension is like trying to get blood out of a stone.
They won't answer the phone, ignore online messages & do everything in the book to stop you getting your money. Do not use this company for anything

Just the most appalling customer service anyone could ever imagine. How do they still exist. Would not answer questions, referred to spurious legislation, but would not tell me which laws. Just avoid

I have had two dealings with the Prudential. The first simply involved them providing a death date balance. This took weeks and was made more of a problem because of the labyrinth of phone channels. Only when I complained did they provide the information. I was then overwhelmed by calls asking if they could now close the complaint. Finally, they sent me £100. Now, I am waiting for payment of money from a bond. There is a series of delays and I and my financial advisor are unable to obtain clarity from them about even whether the bonds have been cashed. They send a series of extra requests to delay. Even their online staff admit that there are problems. I would keep away from this company — not to be trusted.