Deceiving marketing. The course in the online store is different than course name in GMetrix, so I accidentally paid for the same course twice. The renewal option in GMetrix was also a different price... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had the Journeyman electrical test prep package and I got some good info on it but also some of the answers didn’t line up with the question and also I don’t believe some of these questions will be... Voir plus
The website is pretty easy to use. My purchase didn’t make sense because the content covered was limited, most topics were locked and was rather expensive if I needed to unlock them all. I wish I got... Voir plus
Would have been better to talk to an American that could talk me through all the options and assist ordering what I need for the course. This type of ordering is done when your work day is over, so we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Coordonnées de contact
Etats-Unis
- psiexams.com
2,6
Bas
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Incorrect answer provided to a sample quesions ...
I contacted PSI to report an incorrect answer on a paid practice exam. It took considerable time for the customer service representative to understand my issue, as they seemed unfamiliar with the system and the required tests. I was then placed on hold for over 20 minutes, which made me feel as though my call would not be answered, so I eventually hung up. I do not recommend PSI's exam prep, as it contains incorrect answers.
16 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for taking the time to share your feedback. We understand how frustrating it can be to identify what you believe is an incorrect answer in a paid practice exam and then experience difficulty getting the issue addressed through customer support.
We recognize your concerns regarding the accuracy of the practice materials, the time spent explaining your issue, and the delay you experienced while seeking assistance. Feedback about both our preparation resources and support experience is valuable as we continue to improve our services.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our practice test materials and customer support experience.
The girl Jessica at the front desk is…
The girl Jessica at the front desk is not very helpful and doesn’t seem like she wants to help or even be there at that. Rita kept walking in distracting me during the test constantly. It was very distracting to the point I lost focus numerous times.
14 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how distracting interruptions during an exam can be and appreciate you taking the time to describe your experience.
We recognize your concerns regarding your interactions at check-in and the distractions you encountered during your testing session. Providing a professional, supportive environment that allows candidates to focus on their exams is important, and we value feedback that helps us evaluate the testing experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience across our testing centers.
I was treated like a fugitive on the run in Middleburg Hts. OH by Carrie
I had an extremely distressing experience at the PSI testing center in Middleburg Heights, OH on June 30, 2026.
While I was checking in with Angel, another staff member, Carrie, repeatedly yelled instructions at me from across the room and threatened to report me, even though I was actively trying to follow every rule.
I arrived wearing a zip-up sweater. Carrie yelled that it was considered outerwear and said she would report me. I apologized, explained that I did not realize my sweater was considered prohibited outerwear, and immediately offered to remove it. Because my exam was three hours long, I asked whether I could wear a button-up denim shirt that I had in my car. She said that would be acceptable. However, when I returned wearing the denim shirt, she again yelled at me and threatened to report me for not following the rules.
I was instructed to remove all electronics. I disclosed that I was wearing an Oura Ring and was initially told that it was acceptable. Before I had completed the check-in process and packed my electronic items away, I went to use the restroom with my phone. Carrie yelled that she was going to report me for taking my phone into the restroom, even though I had not yet completed check-in or entered the testing area. She also later yelled at me about my Oura Ring, despite my having disclosed it and initially being told that it was permitted.
I repeatedly stated that I wanted to follow all instructions and asked her to clearly tell me what I needed to do because I was receiving conflicting directions. Rather than calmly clarifying the rules, she continued raising her voice and threatening to report me.
Carrie also searched me with a handheld metal detector and checked my glasses with the metal detector three separate times. By the end of the interaction, I was emotionally overwhelmed, deeply distressed, and visibly shaken. It took me approximately 10 minutes to regain my composure before beginning a high-stakes, three-hour examination.
I understand and respect the need for strict testing security. However, security procedures should be communicated clearly, consistently, and respectfully. No examinee should begin an important professional examination after being repeatedly yelled at, threatened, and given conflicting instructions.
I have never experienced treatment like this in a professional testing environment.
Siobhan Aaron, PhD, RN, FNP-BC, ACHPN
30 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it can be to feel distressed during the check-in process, particularly before a high-stakes examination.
We recognize your concerns regarding the communication you received, the consistency of the instructions provided, and your interactions during the security screening process. Maintaining exam security is an important part of the testing process, and we also recognize the importance of ensuring candidates are treated with professionalism, respect, and clear communication throughout their appointment.
To allow our team to review the circumstances surrounding your experience, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with the details of your testing appointment. This will help the team investigate your concerns and review the check-in process at the testing center.
We appreciate the detailed feedback you have provided, and it has been shared with the appropriate team for review. Your comments are valuable as we continue working to improve the candidate experience across our testing locations.
Study materials are an absolute scam…
Study materials are an absolute scam and don’t help anyone. Wouldnt refund even though I called 10 minutes after opening
28 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how disappointing it can be when the study materials do not meet your expectations and when your refund request is not resolved as you had hoped.
Practice materials are intended to help candidates prepare by reinforcing key concepts and familiarizing them with the exam format. We recognize your concerns regarding the value of the materials and your experience with the refund process.
For further review of your purchase and refund request, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number. They can review your order details and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources and customer experience.
The 5.5 hour test requires 23 books
The 5.5 hour test requires 23 books, you do not allow enough space to organize and use the books, proctor said I could not pull up an additional desk even though one is available.
Test centers need to have a restroom within the facility so valuable time is not wasted going thru re-entry scan. Also proctor did not allow more than one person in the room at a time, so we had to wait in the hall.
17 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for taking the time to share your feedback. We understand how challenging it can be to complete a lengthy exam that requires the use of multiple reference materials, and we recognize your concerns regarding the testing environment and available workspace.
We appreciate your comments about desk space, access to restroom facilities, the re-entry process, and the testing room procedures. Feedback regarding testing center accommodations and operations is valuable as we continue to evaluate ways to improve the candidate experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our testing center experience.
PSI is so frustrating.
I had an extremely frustrating experience with PSI Testing due to the lack of clear instructions for accessing my online exam.
After paying for my exam, I received a confirmation email, but it only contained rules about the testing environment (no phones, no documents, etc.). What it failed to include were clear, step-by-step instructions on how to actually access the exam. There was no direct link to the PSI login page, no explanation that I needed to log into the website myself, and no guidance for first-time test takers.
I assumed I would receive an email with a link to join my exam on the day of testing. When nothing arrived, I waited, thinking it might be sent 15 minutes before the exam. It never came. I had to call customer service, and only then was I told that I needed to log into the PSI website to access my test.
By the time I finally got that information, I had run out of time and missed my exam. As a result, I now have to pay an additional fee to reschedule.
To make matters worse, customer service was not helpful. Instead of feeling supported during an already stressful situation, I was left feeling overwhelmed and frustrated. I was so upset that all I could do was cry. This entire experience could have been avoided if PSI had simply included a direct link to the website and clear instructions in the confirmation email.
For a company that administers important licensing and certification exams, the process should be much more user-friendly, especially for first-time test takers. No one should have to miss an exam and pay extra because of unclear instructions.
Oh and in my unpopular opinion, I think TDLR should use Person Vue for ALL their licensing and certification tests. I had a much better experience with them.
13 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it can be to miss a scheduled exam after preparing for it, particularly when you felt the instructions for accessing your online appointment were not clear.
We recognize your concerns regarding the exam access process, the information provided in the confirmation email, and your interaction with customer support. Feedback from first-time test takers is especially valuable, and we appreciate your suggestion to provide clearer, step-by-step instructions and direct access information to help candidates prepare for their appointments.
To allow our team to review your exam appointment and the circumstances surrounding your missed session, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you may have received. This will help the team investigate your concerns and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the online testing experience and candidate communications.
The test questions were formated very…
The test questions were formated very similarly to the test and gave me a better idea on how to study. I used Vet Tech prep and the information they have was helpful but the test questions weren't that similar.
8 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for your positive feedback. We're pleased to hear that you found the practice test questions to be formatted similarly to the exam and that they helped you better understand how to prepare for your test.
It's encouraging to know that the practice materials complemented your study efforts and provided valuable insight into the exam format. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your testing journey.
I bought 3 master electrician practice…
I bought 3 master electrician practice tests and the practice tests had almost nothing to do with the master electrician exam. It was referencing the “NESC” on questions, project management questions, and engineering questions. The master electrician exam is only on the “NEC”. It was a total waste of my time and money. AI generated test; were the practice tests even proofread by anyone with a masters license?
3 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how disappointing it can be when the practice tests do not align with your expectations or the content you encountered on the Master Electrician exam.
Practice tests are designed to help candidates reinforce key concepts and become familiar with the format and style of exam questions. We appreciate your detailed comments regarding the inclusion of topics such as the NESC, project management, and engineering questions, as well as your concerns about the relevance of the material to the NEC-focused exam.
Your comments have been shared with the appropriate team and are appreciated as we continue to evaluate and improve our practice test materials.
All was good until on my 2nd practice…
All was good until on my 2nd practice test, I had questions for life insurance. I was not studying for life or even taking a test on it. I was a little aggravating.
Other than that, I would recommend the program to others.
7 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We're pleased to hear that you found the practice program helpful overall and that you would recommend it to others.
We also appreciate you bringing the unexpected Life Insurance questions to our attention. We understand how confusing and frustrating it can be to encounter content that does not appear to match the exam you are preparing for.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our practice test materials.
Scheduled EMT Exam Not on Record
Scheduled EMT Exam Not on Record
I am writing to formally complain about my experience with PSI testing.
I had a scheduled EMT certification exam appointment at the Testing Center Location. I arrived approximately 2 hours early with proper government-issued photo ID, as required. Upon check-in, I was informed that I was not on the schedule and had no appointment record.
I had previously paid the full exam fee and received a confirmation. Despite this, your staff was unable to locate my appointment. While on site, I also called your customer support line for assistance and received very poor and unhelpful service.
This error caused me to waste significant time and incur travel expenses to a distant testing location for no reason.
The company representative over the phone tried to not give their name or supervisors name, I believe DOH needs to receive multiple redundant complaints and change the testing vendor because these guys are unprofessional and cause more problems than solutions.
4 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to arrive for a scheduled exam with a confirmation in hand, only to find that your appointment could not be located. We also recognize the inconvenience of the time and travel involved, as well as your concerns regarding the support you received.
We appreciate your feedback regarding the check-in process and your interaction with customer support. Situations involving appointment records require a detailed review to determine what occurred and identify the appropriate next steps.
To allow our team to investigate your experience, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number, along with any relevant case or ticket numbers and details of your appointment. This will help the team review your records and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the scheduling process and overall candidate experience.
Réponse de Psiexams
Thank you for your positive feedback. We're pleased to hear that you found the instructions and directions clear and easy to follow.
Providing a straightforward and user-friendly testing experience is important to us, and it's encouraging to know that the guidance met your expectations.
We appreciate you taking the time to share your experience. Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your testing journey.
Garbage
Most of the questions are not what you see on the actual test, you’re better off looking up free studying material online and doing that.
3 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand your disappointment that the practice materials did not meet your expectations or align with your experience on the actual exam.
Practice tests are designed to help candidates reinforce key concepts and become familiar with the format and style of exam questions rather than replicate the actual exam content. We appreciate your comments regarding the relevance of the study materials.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our practice test offerings.
I still haven’t received my order
I still haven’t received my order. No one that I’ve spoken with can tell me how to get it. And I can’t get a refund and this has been the shadiest experience I’ve had. How can I reach out to so many people and not get any progress?!
1 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to have not received your order and to feel that your inquiries have not resulted in a resolution.
We recognize your concerns regarding order fulfillment, communication, and your request for a refund. Providing clear updates and timely assistance is important, and we appreciate you bringing this matter to our attention.
To allow our team to review your order and investigate the issue, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number. This will help the team locate your purchase and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our ordering and customer support experience.
Has to be the worst customer service…
Has to be the worst customer service I've ever experienced cannot even get me on the internet to schedule my test after they sent the wrong email they sent the right email and still cannot get on to take test can I get a response from anyone
1 juillet 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when you're unable to access the scheduling system, especially after receiving incorrect information and making multiple attempts to resolve the issue.
We recognize your concerns regarding the scheduling process, communication, and the support you received. Providing timely and effective assistance is important, and we appreciate you bringing this experience to our attention.
To allow our team to review your situation and assist with your scheduling issue, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number, if available, along with any relevant ticket or case numbers.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our services and the candidate experience.
Everything went smoothly
Everything went smoothly, including scheduling my exam, taking the exam, and receiving the results.
27 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for your positive feedback. We're delighted to hear that your experience was seamless from scheduling your exam through completing it and receiving your results.
It's great to know that the process met your expectations and provided a smooth testing experience. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your future endeavors.
They do not make it easy to fine the…
They do not make it easy to fine the actual exam. And they purposely have it set for them to make as much money as possible from no refunds and strict policies. Very clear what their priorities are
30 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when the exam scheduling process is difficult to navigate and when policies do not meet your expectations.
We recognize your concerns regarding the exam registration experience and the policies surrounding scheduling and refunds. Feedback like yours is important as we continue to evaluate opportunities to improve the candidate experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our services and support experience.
I purchased the practice exam for the…property and casualty producers exam
I purchased the practice exam for the property and casualty exam and very little of what I was seeing is stuff that is on the actual exam. Very disappointed with what it actually was
24 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand your disappointment when the practice exam did not meet your expectations or align with your experience on the Property and Casualty Producer exam.
Practice exams are designed to help candidates reinforce key concepts and become familiar with the format and style of exam questions, rather than replicate the actual exam content. We appreciate your feedback regarding the relevance of the material.
Your comments have been shared with the appropriate team and are appreciated as we continue to evaluate and improve our practice test offerings.
Do not buy the practice exams or study…
Do not buy the practice exams or study tools they sell. It’s a HUGE waste of money. None of it was even close to the actual licensing exam. I knew all of the answers for the package I bought & nothing was like that on the exam. Really wish I had a refund
29 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how disappointing it can be when the preparation materials do not meet your expectations or align with your exam experience.
Practice tests and study tools are designed to help candidates review key concepts and become familiar with exam formats and question styles rather than replicate the actual exam questions. We recognize your concerns regarding the value of the materials and your request for a refund.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources.
I had to take the SJE and it was very…
I had to take the SJE and it was very easy to maneuver into it and very easy to go through it. Directions were very clear.
25 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for your positive feedback. We're pleased to hear that you found the SJE easy to access and navigate, and that the instructions were clear throughout the process.
It's great to know that your testing experience was straightforward and met your expectations. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your future endeavors.
Shipping of materials takes too long.
Shipping of materials takes too long. You charged me twice for one item from the store. Your website is not user friendly at all.
30 juin 2026
Avis spontané
Réponse de Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to experience delays in receiving your materials, encounter difficulties using the website, and have concerns about duplicate charges.
We recognize your concerns regarding shipping, billing, and the overall online purchasing experience. Your feedback is valuable as we continue working to improve our services.
Your feedback has been shared with the appropriate team and is appreciated as we continue to enhance our website and customer experience.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.