Ptal Avis 

I purchased the copper water dispenser on April 26, 2026, and the dispensing tab broke in half on June 8th.I am extremely disappointed !!!While the copper itself is real and in great shape, the quality of the dispenser is lacking.

Within a short time of use, the dispensing tap split in two, and it appears to have been glued together to hide a crack. I reached out to customer service by email and have waited over 48 hours for a response, which is understandable if they’re busy. However, my attempts to call from Canada have failed, leaving me feeling frustrated and almost scammed.

It would be nice to at least receive an acknowledgment that my email will be looked at in a timely manner. Unfortunately, this lack of communication has made me lose confidence in the company.

Given the high prices that you pay for, I expected much better quality and customer service. I won’t be purchasing from them again and cannot recommend this product to others. Buyers I recommend to avoid the water dispenser. I can’t speak on behalf of other products .

Unique handmade products love it

Good quality plus beautiful handmade products

Unique handmade products, beautiful, modern yet aesthetic.

Great service and knowledgeable staff. Also impressed by wide range of product available

Provides unique handmade products, best quality.

Cookware, safe for family health

Modern yet traditional, Safe for family health, toxin-free, chemical free

Modern yet traditional timeless design.

Do not Buy
I bought a 15 piece set , they send me 10 pieces. After multiple attempts to contact costumer service without any luck I was forced to contact my bank , only after that they msged me telling me they have completed my order , I send them screenshots of their receipt where they show they only send 10 pieces, again there is no response. Also they do not accept returns, the quality is cheap and definitely not worth of $1600 (that’s clearance price , they usually charge 2200) just save your self headache , if those were so good the company would have accepted returns . They are not good and I will not stop until they take it back and return my money

I ordered a pan on December 10 with a 5 to 7 day delivery date promised. Today’s December 25 and have not even received notice of them shipping it yet.

Very good company and products. I tried the copper water bottle and the dispenser. It's very goood. Their cleaning solution is effective and makes the product shine

We gifted P-TAL products to our investors and the feedback was fantastic. Everyone loved the quality, finish, and the premium feel of the products. The craftsmanship really stands out and makes it a meaningful gift rather than a generic one. Beautifully made, well packaged, and delivered smoothly. Highly recommended.

It has been a great experience using P-TAL products, they are absolutely beautiful. Their service is amazing and even the product experience.

It was a great experience, the products are extremely good and we have been using them since the last 2 years without any worry.