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Lisez les avis des autres

Noté 1 sur 5 étoiles

They make it really difficult to return an item. I would not recommend ordering from this company.

Noté 1 sur 5 étoiles

How heartless can management at Pura Cashmere be??? Horrible customer service. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimer’s Disease an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Pura cashmere is great! Great quality and I have many pieces. I wear them all the time. I do not know why someone would say they aren't refunding money because they are. I have bought and returned ma... Voir plus

Noté 5 sur 5 étoiles

This year I decided to treat myself to a better quality sweater, and saw the beautiful sweater that apparently was the beginning for Pura. The first difference in your company was your welcoming emai... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour femmes

Écrit par l'entreprise

Pura Cashmere was born from a desire to make luxury cashmere clothes that look and fit as good was they feel. Our cashmere clothing brand boasts impeccable craftsmanship at affordable prices. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high quality fabrics with flattering cuts to give you the most flattering fit. We are one of only a few cashmere companies who track production from the goat, to the spinning factory to the manufacturer, to your doorstep.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

48 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 1 sur 5 étoiles

Buying from overseas websites

I ordered from the company. Once I had the information that it was being sent from the US and involved duty that was an extra third onto the price- I decided to return the goods and get my money back. This process took months. I wrote to the company several times asking when I was going to get my refund. In the end I got PayPal involved- and finally got my refund. Lesson learned- never buy from a non British based company. I was disappointed with the poor customer service from the company- although the carrier company were equally slow at responding and telling me what was happening. Overseas websites don’t always make it clear that they are not British based - even if the currency is shown in Sterling. I’m shopping much less online than I did because of these issues.

22 mai 2022
Avis spontané
Logo de puracashmere.com

Réponse : puracashmere.com

The review request was sent out before the package arrived and was kept and not returned. We hope that it will be updated to reflect better than a one star

Noté 5 sur 5 étoiles

Top quality all around

Bought a boyfriend type cashmere sweater and was worried that it would be too "oversized." I like slim fitting close as I'm tall with a truly long and slim torso. I was really concerned when I took it out of the bag as it was huge, (size S). When I put it on, I was pleasantly surprised by the cut, it was super tailored and looked great on. The quality was top shelf, tailored and still slimming. I love the sweater and will be a recurring customer, absolutely!

28 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Cotton sweater

Cotton sweater arrived and is as beautiful as the picture. Quality is outstanding and fit is perfect. Have now purchased a second one...

27 février 2022
Avis spontané
Noté 5 sur 5 étoiles

LOVE my Pura!!!

I just bought my fourth and fifth gorgeous sweaters from Pura. They are my absolute favorite! The cashmere is so soft and warm and the sweaters are so good looking! And the colors so wonderful. I can’t wait to see what’s on for next season!

17 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Perfect Puchase

From the online ordering process to receipt of the product, it was seamless. Product was well packaged and delivery was quick. I ordered the funnel cotton sweater. Beautiful colour. The sweater is well made and fits well. If you are hesitant about buying from Pura, don’t be. The quality of their product is excellent.

14 février 2022
Avis spontané
Noté 5 sur 5 étoiles

A gift to myself

This year I decided to treat myself to a better quality sweater, and saw the beautiful sweater that apparently was the beginning for Pura. The first difference in your company was your welcoming email, after my purchase. You kept in touch, letting me know when to expect delivery. It arrived when you said it would, and I was thrilled to find it the perfect fit. Sizing for us "plus" women can be so difficult online. It is so beautifully soft, and I love the khaki colour. The turtleneck keeps my neck so warm without being close and binding, and I love tucking my chin inside that warmth. The sales price was too good to pass up, and the quality, plus service will make me a repeat customer. I've received many compliments, and know I will treasure my cashmere, thank you!

5 février 2022
Avis spontané
Noté 1 sur 5 étoiles

The sweater pilled after only 2 hours

The sweater pills after only a 2 hour wearing. That is nonsense. Good cashmere doesn't pill like this. Sadly, the return policy states, 'no return if worn'! How can you know it pills if you don't wear it briefly. It's a 'return policy' that indicates Pure Cashmere knows it has a defective product.
I'm in Colorado & wanted a warm comfy sweater for Winter wear. I thought this one for the money, would be a keeper. Two thumbs down.👎👎

22 décembre 2021
Avis spontané
Noté 4 sur 5 étoiles

The sweaters are amazing

The sweaters are amazing, I ordered two and love them. They fit well and are of good quality and their prices are reasonable. I only give 4 stars out of five because they do not pay for the return from Canada. I had to return a sweater because of size. Otherwise, service and products are great

11 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I love this sweater

I love this sweater! Soft and warm, true to size. I already owned it in black and I just got the navy. It came quickly and everything went easily .

6 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Much loved sweater

Luxurious, high quality cashmere, and well made. We love the creative designs and the end result is a happy smile.

22 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Hello- I love my sweater

Hello- I love my sweater. It was rainy and windy outside today so I wanted a sweater to cozy into. I will most likely order another in a different color.

29 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Perfect!

I currently have five Pura sweaters. They are beautifully made and comfortable. Shipping is fast and well packaged.
Customer service is responsive.
When I accidentally ordered the wrong size, I emailed them and they fixed my error immediately.
Love this company.

22 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

I bought 6 sweaters so far

I bought 6 sweaters so far! One in each color for monday - Friday plus a turtleneck for the cold weather . LOVE these sweaters so much - great quality and fair price !

11 février 2021
Noté 5 sur 5 étoiles

Sent a sweater to a friend

Although I have not seen the physical product, the recipient of the product says she loves it. The experience of finding it, choosing one, paying for it and having it delivered to my best friend went very smoothly. Overall, purchasing online with Puracashmere has been a great experience!

11 février 2021
Noté 5 sur 5 étoiles

Love This Sweater

Purchased the Half ribbed Turtle neck sweater in Khaki and I absolutely love it! I'm 5ft 5 inches and weigh 115 lbs and this sweater fits in size XS perfectly. Covers the crotch and booty and feels lovely. The neck is a little scratchy, but nothing terrible. Great quality for the price.

10 février 2021

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