Puttstars Avis 

198
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 3 sur 5 étoiles

The centre was too busy with little regard for player numbers and the overall user experience. We played two rounds behind two groups of 8 & 10 respectively which caused huge backlogs and queue... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Peterborough: Check in queue was long. Understaffed. Courses were good and different skill levels so our group was happy. Just glad it wasnt too busy as standing around waiting would become an issu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The staff are all friendly and approachable. We went early afternoon during the school holidays, it's wasn't overly busy but we still spent as much time as we needed on each hole, our son spent so l... Voir plus

Noté 5 sur 5 étoiles

*Harrow Centre* Sangita and an Oriental lady (not sure of the name sorry) were very accommodating and helpful. Both helped with any queries or issues in a prompt way. The younger girl was... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Informations provenant de diverses sources externes

Puttstars is the new home of mini golf in the UK! Offering an all round entertainment venue - including food, drinks and amusements.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

198 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,5

Tous les avis

(198)

18 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Went for a hour to burn a bit of time…

Went for a hour to burn a bit of time bought a coke and nearly choked on glass ??

22 août 2023
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Réponse de Puttstars

Hello Bobby,

We're so sorry to hear this.

Please can you send us an email on customerservice@hollywoodbowl.co.uk so we can look into this further with the centre team.

Regards, Amelia

Noté 5 sur 5 étoiles

Puttstars at the Springs, Leeds

We visited Puttstars Golf at the Springs, Leeds. We booked via the website and took advantage of the offer - 2 games plus a drink for £10.50.
On arrival the reception staff were cheerful and helpful and pointed us in the correct direction for the first course
Both courses were fun and had different degrees of difficulty. Each course was clean and well maintained.
The atmosphere within the venue was chilled and we had a great time playing golf.
The drinks included in the promotion were varied so we weren't stuck drinking beer or wine.
The pizza came within 15 minutes as promised.
Overall our experience was 5 star, no complaints at all and good value for money. Well worth a visit.

30 août 2023
Avis spontané
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 2 sur 5 étoiles

Don’t be fooled…

Sold online as a new, fancy mini golf with loads of cool technology and scoring….is actually just a fairly plain regular mini golf. Just over priced at that. Don’t be fooled. I can’t see it lasting long as won’t ever get repeat customers using this poor marketing con

26 août 2023
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Réponse de Puttstars

Hey Chris,

Thank you for leaving your review.

We appreciate the feedback as it can only help us improve in the future.

We do hope to see you again!

Regards, Amelia

Noté 2 sur 5 étoiles

Poor value for money

Poor value for money, not alot of golf. Holes are too easy and spent lots of time waiting even though didnt seem that busy and holes over far too quickly.

27 août 2023
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Réponse de Puttstars

Hi Andrew,

Thank you for leaving your review.

We appreciate the feedback as it can only help us improve in the future.

We do hope to see you again!

Regards, Amelia

Noté 5 sur 5 étoiles

Duck pin bowling was great we took our…

Duck pin bowling was great we took our 2 and 5 year old girls. They could both join in and we managed to keep their full attention for a whole game which we can't with normal bowling.

27 août 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 4 sur 5 étoiles

Quick service, good price

Quick service, good price. The only downside was that part of the course we played was broken and we weren't informed about it in advance. May well visit again to take advantage of the family meal deal.

21 août 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a review!

We look forward to seeing you again.

Regards, Amelia

Noté 1 sur 5 étoiles

Visited the Leeds branch and it was…

Visited the Leeds branch and it was very busy and unfortunately we were sandwiched between two large groups. The group of adults in front of us was very slow and the group behind would not wait until we had finished playing the hole before they started moving on to it and started to play before we had finished.
Our granddaughter eventually wanted to leave as it wasn’t pleasant waiting a long time for the group in front and being rushed by the people behind us. The toilets are filthy and the doors do not lock and the seats are hanging off. Don’t waste money on the amusements as you pay £1 for most things and the machines spew out tickets that are exchanged for a voucher. After spending a fortune in the amusements we exchanged our voucher for 2 mini bags of Haribo! Again after having a fistful of tickets our Granddaughter was very underwhelmed at the choice she had for her voucher…..the amusements area is an expensive rip off!
We will not be returning.

5 août 2023
Avis spontané
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Réponse de Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience.
Regards, Amelia

Noté 5 sur 5 étoiles

Had a fantastic time

Had a fantastic time, all the courses and instructions were easy to follow, and reasonably priced, also think it’s a great idea having reduced prices for participation of online interaction.
Will definitely come again.

4 août 2023
Avis spontané
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 3 sur 5 étoiles

Decent courses

Decent courses, very clean and fairly priced, however, staff member let it down massively and this is the feedback I left

Staff member "Igoras" is possibly the rudest most self entitled person I've ever dealt with.
A young man was.ordering a drink and Igoras told him "you can't be here if you're not doing anything, so I'll give you 5 or 10 minutes *it depends how I'm feeling really* then I'll make you leave" The young man had already told him he was waiting for friends and he was buying drinks, he did not deserve that attitude.

Then my personal dealing at the same time, asked for a pool cue, he said £5 deposit, I only had £4 and had already paid for the table, my sons autistic and was focused on playing so I said "Will four do, I only want one cue" and he replied while turning his back to me "already said £5 minimum didn't I?"

The nice young man who had also felt his wrath gave me the extra £1

It was disgusting behaviour from a staff member, clearly on a power trip and he is the reason we left rather than play arcades.

3 août 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a review.

If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself.

We look forward to seeing you again.
Regards, Amelia

Noté 5 sur 5 étoiles

Such fun!

We visited the new site in Peterborough and it was so much fun! The course was fun, exciting, clean and the time was about an hour for two courses for a group of 4.

Price does vary depending on when you visit but wouldn’t pay the full price. It says from £10 for two courses which I would pay but when you go into booking the prices then varies. It went to £14 so just double check.

We asked what courses are the best.. one upstairs is the easiest, the master course is the hardest but so much fun.

Prices for the drinks was very good large soft drink £3.

Highly recommend!

28 juillet 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 5 sur 5 étoiles

Celebrating our son's tenth birthday

Celebrating our son's tenth birthday. The kids loved the party! Great fun and good value for money.

22 juillet 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 1 sur 5 étoiles

Initial thoughts… we walked in and…

Initial thoughts… we walked in and thought this is going to be great. We had never been before and thought we should try puttstars.

Point one. Me and my son used the toilet, the toilet was filthy, the sanitary bin was overflowing and there was rubbish all over the floor.

Point two. We went to go get drinks from the bar, we waited what seemed like a good 15 minutes as two staff members were fixing the ice cream machine. Once we finally got to the bar a very unenthusiastic member of staff served us, we ordered a drink for our son, my husband got a drink but mid way through serving us bent down and proceeded to fill in a form and ignored us for a few moments. I asked for a corona in a bottle but got a pint… the staff member if they were paying attention should have given me a bottle because that is what I asked for. There was no customer service, no smiles nothing. We paid for our drinks and walked away very disappointed. On taking a sip of drink my husband asked me to smell his drink which smelt like a fart in a glass!!! We were so down and upset about our experience that we left the drink and continued on to play golf.

Overall we are disappointed with the service and the actual facility. Spending £40 on tickets and then a further £20 on arcades that ate our money and then the disappointing drinks and service behind the bar. We planned this as a family evening with our son and we walked away very sad, disappointed and feeling sick from the drink that had been served to us.

It’s fare to say we will not be returning to puttstars.

22 juillet 2023
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Réponse de Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience.
Regards, Amelia

Noté 1 sur 5 étoiles

Over Priced

First time at the place. Paid £40 for myself and 2 kids. The whole experience is rushed and very bad value for money. We were in and out in an hour and wasn’t going to spend anymore money there. Won’t be rushing back - maybe if someone else pays.

15 juillet 2023
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Réponse de Puttstars

Hello, thank you for leaving your feedback.
We do apologise your experience was not up to our usual high standards.
This will be fed back to the centre team and management, so all future visits can be improved.
We hope to see you again soon!
Regards, Amelia

Noté 4 sur 5 étoiles

Fun experience

Hello. A first time visit. Good fun playing mini golf then arcade games. Great for primary age children. Game completed within 30 minutes. Arcade fun afterwards.

5 juillet 2023
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Réponse de Puttstars

Hello,

Thank you for leaving your rating!

We're glad to hear you enjoyed your visit :)

Regards, Amelia

Noté 4 sur 5 étoiles

Review

Really fun course and wide open space enough room for everyone the music wasn't too loud and the place including toilets was clean.Only downside the air conditioning was little to none on a really hot evening!

22 juin 2023
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Réponse de Puttstars

Hello,
Thank you for taking your time to leave your rating!
We look forward to seeing you again.
Regards, Amelia

Noté 5 sur 5 étoiles

Great experience

18 juin 2023
Avis spontané
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 5 sur 5 étoiles

Staff were very helpful with a poorly…

Staff were very helpful with a poorly child, couldn’t have done more. The games were very clean and although busy everything kept moving. We took 19 people and ages ranged from 5yrs to 72yrs and we all have a great time. Bar was busy but you expect that but great value and lots of variety. Highly recommend.

17 juin 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 5 sur 5 étoiles

Really enjoyable

Really enjoyable. Take your time and enjoy the courses and play them all.

16 juin 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Noté 2 sur 5 étoiles

Nice atmosphere, but toilet not fit for use!

Staff were helpful, unfortunately 1 of the rounds of golf wasn't working and we weren't told about it. Great amusements/arcades with some accepting card payment over cash. Great idea!

What is a huge let down is the toilet facilities. Gents toilet was not fit for use at all. No toilet roll, urinals blocked with filled up urine, soap dispensers broken off the wall. Very poorly maintained.

4 juin 2023
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Réponse de Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself. Regards, Amelia

Noté 5 sur 5 étoiles

Great experience for all the family

Great experience for all the family, always enjoy the atmosphere and never too over crowded.
amusements great, staff on the bar a little bit lost , but other than that great place!

27 mai 2023
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Réponse de Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

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