Qantasmoney Avis 15

In my opinion, Qantas Money travel insurance is an absolute trap. Because I had a one-way ticket, I was apparently not insured.
That is the kind of detail most reasonable customers would expect to be made very clear upfront, not buried in fine print after the fact. Travel insurance should give peace of mind, not leave customers exposed when they actually need it.
Be extremely careful before purchasing. Read the Product Disclosure Statement line by line, especially if you are travelling on a one-way ticket. Based on my experience, I would not recommend Qantas Money travel insurance. Not bad considering the hundreds of thousands of dollars we spend on your stupid card. You are a disgrace.

Liars and deceptive cheats.
Signed up to a Qantas Platinum credit card based on the "advertised" benefit of Qantas lounge passes, booked eligible flights, and then went to book lounge passes at OOL only to find out that OOL is 'EXCLUDED' as are a number of other major airports! Complaint to Qantas Customer Service fell on deaf ears with response basically "too bad so sad". Will be getting rid of this ASAP as it is definitely not worth it without the longe passes. Extremely disappointed in this dodgy airline.

DO NOT USE

My Qantas Pay / Qantas Money card was compromised after I updated my personal details.
I completed a claim form and was told two months later that it was MY fault. Funny that..the card was used in Italy but they called my Australian phone to tell me there was suspicious activity on my card.
They investigated and said I authorised the payment, which I OBVIOUSLY didn't!
I asked three times for a explanation and got a generic response each time. NEVER use this travel card. I was told by my bank that because it isn't a credit card, they won’t investigate fraudulent activity adequately, because it’s not a credit card.
The call centre is in SE Asia. It's an internal scam through Qantas Money..nothing more..nothing less.
THIEVES

I signed up to this credit card on the basis of the 100k bonus points i would get. Met all the criteria on 1st Feb and its been more than 8 weeks with still no signs of bonus points bwing credited to my account. Expect better from qantas and NAB.

Unable to link to Xero for accounting purposes.
Call centre is pretty bad. I'd avoid Qantas money if you can.

What a joke - applied for Qantas credit card and offshore call centre has recieved 11 documents they have requested including personal tax returns, trust tax returns, trust deeds, bank account statements and 6 phone calls and a month later still no approval or decline. Documents show $m of annual income and can't get a credit card from these guys. Absolutely comical - don't put yourself through it!

Qantas Money is just one big Dog's Breakfast - The site is very bad-Try ringing these people it is pathetic - Feel so sorry for the Philippine workers - very poor lines of communication B Grade at the very best - The tail is wagging the Dog - 3 times we have notified Qantas Money of travelling overseas and every time my card did not work - Oh the pain of contacting them! They only notify a customer after a payment is due - Never Before!!! What is hard about a little SMS Reminder - Then they will ring YOU from OS demanding payment for as little as $38!! The whole management needs a swift kick up the bum!

Not able to access funds

Terrible experience with Qantas pay. My card got put on hold. I was not told it was on hold I only found out when I could not use it. I called customer service every day for a week. Momentarily I was able to use it. Then it was declined again. In the end I transferred my fund back into my bank just so I had access to my own money. The while experience cost me money in international fees because I had to resort to use of my debit card and loss through exchange rates
Appalling customer service

We had the platinum credit card and the process is quite easy to set up, once you have the credit card it works like most others, the only reason for the 2 stars is the PENDING TIME... it is beyond frustrating that it takes days for a transaction to clear in the account and for payments to get put in. I thought that was normal for a credit card but after speaking to friends and family other credit card providers clear instantly, so we cancelled our card. Was good to earn the points although not missing the credit card now.

My Qantas Pay/Qantas Money card was compromised when I was overseas with money charged by ?Booking.com for unknown hotels (as per the Qantas Pay transaction history). I spoke to both Qantas Pay and Booking.com and even though Booking.com agreed there was no record of these charges on their site, and they believed it may have been an internal scam through either Qantas or themselves. Qantas however took it further and stated I was being fraudulent because they used an algorithm that found they trusted Booking.com over myself. They didn’t investigate, I had all the statements and proof, and I wasn’t even in the country the hotels were booked in (which didn’t even have the hotel names listed on the Qantas Pay statement), however it made no difference and I had to pay back $700 for the money Qantas Pay had originally had returned. NEVER use this travel card. I was told by a friend in the industry that because it wasn’t a credit card, they won’t investigate fraudulent activity adequately, because it’s not a credit card. Do not trust this travel card.

it has taken 5 years and countless phone calls to have my address changed so i can recieve a new card. meanwhile my cash has been tied up with then and unobtainable with out a new card as the CVV is required for online transactions. this has lead to no control over my money and losing value quickly. finally got a new card and attempted to cash out asap. they sent the money to the wrong account, after several attempts to correct this and again countless phone calls I am told it is my banks issue as they claim the funds were successfully transferred. yet when i call the bank they have no record of receiving any funds. check back with Qantas pay and they just repeat the same message saying there is nothing they can do and the funds are no longer there. their incompetence has cost me money, they have basically stolen it with out any course of action for myself. after having similar bad experiences with Qantas credit cards i can not urge anyone strongly enough to stay away from qantas at all costs.

It's 2025 and QantasPay still has no digital card!
Why on earth is digital card for Apple Wallet not available? Get with the times Qantas Pay, you are embarressingly ancient with this card.

I love Qantas Pay, particularly the feature that allows me to have a summary of all my accounts in one place. However, some financial institutions are very glitchy and won’t let me log in.
The travel money card is great for travelling and I’ve been using it for over ten years now when travelling overseas. It is a shame that I am unable to add it to my Apple pay as that would make things so much easier. Who today has a plastic card they pay with? Overall great product with some improvements to be made.

I've today requested the Qantas Pay card. A fee-free travel card that enables me to spend in local and international currency to earn Qantas Frequent Flyer Points with minimal fees is a great product - but Apple Pay is a must and sadly it's not available

I have a QANTAS Premier Everyday crecit card and i have had no issues or complaints until i just received notification that my annual fee will DOUBLE from $49 a year to $99 a year with absolutely no additional benefits!!!! That's exploitation!!!

When i called i received the typically useless response (albeit from a customer service rep and so not her fault). You can't blame a 100% increase on inflation, Ukraine,covid or gaza!