QD Stores Avis 

Still not received my item. Its now a month overdue

Ordered a patio set back in April due for delivery in May.

AVOID

I ordered a patio set end of April and still have not received it.
I have took this up with PayPal who have closed my case as QD telling them I have received the order when I haven’t.
I paid £499 for this set and I will make sure I get my money back.
AVOID AVOID AVOID THIS COMPANY

Utterly useless! Faulty goods delivered. What a dreadful back up service from their customer couldn't care less dept. Still trying to get a refund weeks after delivery. Avoud this business

QD Store Bedford went out of there way to help me and the customer service provided by Jodie was second to none. Staff in other high street storess always just say sorry everything we have is already out but Jodie did a stock check, rang me back to confirm they still had 1 left and she did all this whilst remaining super helpful and super friendly.
Jodie for me your are employee of the year.

Purchased a tv cabinet 17th May - when unpacked proved to have a broken leg.
Contacted customer service and also sent a email with attached photo of damage.
Heard absolutely nothing.

Received damage goods from online order delivery. Sent in photos as proof and two weeks later still waiting for a refund to be processed. Received no updates at all. Very poor service, would not recommend at all.

Pre ordered a croft gazebo with retractable roof. On arrival the box was torn and battered so had a quick look but didn't want to unpack it all as we had the recent heavy rain for days. First good day we put it up quite easily but were dismayed to find the support rods for the canopy missing. We now have a metal thing in our back garden resembling a mini warehouse frame. Have emailed customer services many times to no avail ....just an automated reply telling me how busy they are so I don't even have a time frame for how long to get the missing parts. USELESS

Tried to register QD Reward card in order to get 10% voucher to use on furniture. Registered online, sent me an email, I then pressed to confirm, it now says problem with my email address (despite successfully sending me an email). I can access my account using the email address but no 10% off voucher. Seems like a scam and they wont be getting the £500+ order for furniture.

I ordered some very large plastic crates for moving but was concerned that they wouldn’t arrive in time for me to pack. I emailed QD stores and although I only received an automated reply, the boxes were delivered early, well packaged and by a lovely guy from DPD. Brilliant service. Thank you.

I used QC stores for the first time to order 4 bottles of washing detergent on May 10th 2021, with my wife reading the reviews on this company, after i had placed my order, i thought i had made a big mistake, NOT SO, probably one of the best online company's i have ever used. Great communication from the outset, prompt delivery at the time and date stated, product exactly as i ordered, i will definitely use QC stores in the future, well done to all concerned.

So we ordered garden furniture it meant to arrive on 3rd of May, but nothing so far, can't get in touch with customer service or anyone else. I am running out of options what to do about this, very unhappy customer.
17.05.2021 i did send you an email just now.

I have been trying to chase up customer support for a few weeks now , I even called in. I had ordered 2 planters got sent only the one. Reading other comments I now feel I have been scammed.

Update: I have now been refunded for the planter after I got a response here. It should not have come to this. Very poor experience will avoid.

I purchased some Hi-gloss yacht varnish and required the safety data sheets which the supplier should supply by law. I have twice contacted the customer services of QD and the makers of the varnish but I have had no response.
'By law (see REACH, Chemical classification) suppliers of chemicals must provide an up to date safety data sheet if a substance is dangerous for supply' - extract from HSE website.

Order a patio furniture set and received a link for tracking. The link was invalid but on the QD website it said up to 72 hours. I've waited that time. The link is still invalid. They won't answer emails, the phone is an automated message and the haven't responded to my tweets. And now the delivery company say they don't have any record of my order - despite the QD discount page saying my order is complete. Left feeling like I've been scammed!

Went to buy mini greenhouse sold out except 1 in window on display was told couldn't have that 1 was told other branches may have one average round trip of 40 miles not very helpful on all accounts kings Lynn norfolk

Ordered a bistro set was sent a large plastic storage box! Was given a refund same day but by that time the bistro set I wanted had sold out. Seem to be very sloppy in their dispatch department.

Purchased a charcoal grey gazebo ( as advertised ) but when it arrived the colour was matt black, not a hint of any other colour. Subsequently sent pictures to the customer care team who have stated that they don't sell black. Although they offered to pick up due to delays in getting back to us we had to live with it.

DON’T USE this retailer. The goods I ordered have not been delivered 2 weeks after the date they were due. QD have blamed ParcelForce for not collecting but they have told me that QD have still only advised them they will be receiving it. Every time I call QD they disconnect me before I can get through to an agent, I’ve asked for a refund but they don’t respond. This was a birthday gift which is now too late but fear I have lost the £80.00 paid.

Rude unhelpful staff. Goods not received they had the cheek to blame parcel force for not collecting. Let battle commence for refund. Please avoid at all cost

Delivery never arrived, wasnt even handed to the courier. Its a scam site - thats why its so cheap. Save yourself some hassle and go to a reputable place. It was a birthday gift for my wife, so yeah, no gift for her this year. Thanks Quality Discounts!