Qualtry Avis 

The item took months to come in and is tiny as can be. Very disappointing.

I was very pleased with the luggage tags I ordered. Perfect. More important was how your customer service personnel handled my problem and walked me through the ordering process to make my mistakes disappear and I received my order as promised. A BIG Thank You.

I have purchased many different items from Qualtry and the quality is outstanding. You can not go wrong with anything you purchase.

Scam Company...
Stay away from dealing with this company. I ordered luggage tags on Groupon. They only shipped one when I ordered two. They want to charge me the already exorbitant shipping to receive the second one. Emailed them and they obviously dont care about their customers.

Total ripoff company they sell on Groupon. When they don't have the product to ship and don't plan to ever get it again they won't refund your money the brush it of to Groupon who NEVER responds to your request for a refund 2 of there worst companies every avoid them like they plague

Scam.
Paid on Groupon no product offered out 20$

I had ordered from Qualtry several times. I have always gotten great service and great products. The people I give these gifts to love them.

Here is my stressful and frustrating experience with Qualtry.
I ordered Christmas  gifts for family and friends on November 11th. I had spent hours personalizing everything. Based on estimated time given by Qualtry, which was 3 to 5 days, plus shipping time, my parcel should have been delivered by the end of November.  Christmas has come and gone and still no sight of my shipment.
I have tried several times to contact Qualtry Customer service about this and have  received no response. I eventually asked for refund, because these items are no use to me now.   No one has responded to that too.

This is the second year I ordered Christmas gifts from them. Last year they told me the issues were because of Groupon. This year I ordered directly from them, no Groupon. It's been 21 days since I ordered and they haven't processed my order yet. The timeline on the website when I ordered said I should have my order with 15-20 days. They won't call back, they took 4 days to answer an email. This has been a nightmare. Clearly not Groupon's issue, clearly their issue.

I ordered bulk personalized gifts from this site and they came out perfectly - great quality! Qualtry had amazing customer service, as it was a large order in a very busy time of year - yet they were able to prioritize our order and we received it right in time!! I HIGHLY recommend this website to order from!

Buyer Beware! The cost of shipping was as much as the product itself. No response from customer service. I'm not sure about the product quality but ordered a Groupon, purchased items and product cost was $23 and Shipping was $22. What a joke!

I loved the Qualtry items I purchased, but still had a Groupon that I was never able to use because my redemption code would not work. The expiration date passed and I was never able to get any response from my requests to be contacted from a Qualtry representative, much to my disappointment! It would be helpful to have a phone number to contact the company!!

Their timeliness is terrible. We frequently place company orders and it takes forever to get these orders out. We're talking at least a month, sometimes longer. I complained for months on multiple occasions about how long it takes for proofs to be sent out (typically 3 WEEKS!!) and also shipped, and nothing ever changed. I've now switched over to a different company (who gets proofs out within the hour btw), won't be using qualtry again.

I received a personalized bamboo cutting board as a gift which was a very cute idea. However you can barely see the etched in writing or what it says. I went on their website & all their cutting boards fonts/ etching look dark & or burnt in. It is simply false advertising when my personalized cutting board can’t be seen

At the end of January I ordered some valentines mugs for my grandkids for Valentine’s Day. They live in Texas so I had them delivered to them. Sent valentines with money so my daughter could fill them with candy. Was so excited for them to receive it. On February 2 I tracked the package to Austin Texas 1/2 hour away from their house. And they’re at sat. It is now February 15 and the package hasn’t showed up.Got hold of the company twice and nothing was done. Will never do business again with them. They seem to think in the summertime they will be happy to receive a valentines mug.

Original order placed on November 25,2020 and confirmation of order received same day, at 12:27pm

According to USPS, shipping label was created on December 4,2020 at 10:21pm and USPS Awaiting Item

Email notifying of tracking number received on December 6,2020 at 10:52pm

Contacted Qualtry on Saturday, December 12,2020 at 2:22pm to ask why USPS was still showing that the items were on their way to USPS facility. CSR agrees that that is odd, but would need to check with the Embroidery Manager and would get back to me.

Notified yesterday, December 13,2020 at 11:52pm that items were made on Friday, December 11,2020 and should have been shipped out on Saturday, December 12,2020. (When asked why I was notified on the 6th that the items were shipping, no response.)

"Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available." - as of December 14,2020 at 4:40pm

After over a month of waiting for my order, they have FINALLY arrived, and to say that I am displeased is an understatement.

The embroidery looks like something done by someone with no experience, with the plastic from the 'stencil'(?) still visible. There was no care given to ensure that these items were created as promised!

If it weren't for my lack of faith/trust that they would get it right AND the fact that these scarves are now on back order, I would request a replacement.

Just know, I will NEVER order from them again!

I am giving ZERO stars. There is so much to list! Just please trust me when I tell you they are all around bad and you don't need the stress, loss of money or embarrasment!!

I am so disappointed. I ordered 5 custom cutting boards. The day after I ordered them I called and wanted to add one more. I was told that it was too late that orders could not be altered. And besides my order had already shipped! Wow one day later amazing! So I ordered one more separately and it cost as much as the shipping but They seemed are this fast and efficient it will be worth it as all my people WILL have their gifts under the tree. Tracking said they would be here by the 24th all good. Well..... the one I ordered later got here and the original 5 never did. I contacted fed ex and they said that the label was ordered but the items never shipped. My original fear was that one of my son in laws would have to get his gift late.... now 5 of them will. We don't live near each other so I going to have to mail them. Making the cost of a sweet little gift 3x the price at the end of the day and embarrassment on Christmas Day when they have nothing in their bags but summer sausage and cheese. No personalized cutting board. They shuck and jived through all our emails. I think they are just auto responses. They don’t care
I found out by reviewing all the shipping label that they had never sent the original order til 12/28 and they sent it rush 2day FedEx so I got them on the 30 th. They never admitted their mistake. They just kept sending auto responses that were irrelevant to my concerns. So disrespectful. Also the imprinting on the cutting boards is not very pronounced against the grain. Seems like they will fade easily and some letters are totally obstructed by grain making it difficult to read.

Signed Sad and disappointed
Won’t order from there again

Horrible experience that hasn’t ended yet. Bought a voucher through Groupon that said they ship in 3-5 days...going on 5 weeks later it still hasn’t even shipped. I have all the emails between the company who is as bad at customer service as they are at shipping on time.

Buyer Beware--
I will never buy from this company again--no matter what the DEAL is. They offer a promo code but it is not accepted by their website. There is no way to get anyone to communicate. I've tried every option. In fact the email address they tell you to use is a no-reply one. You get an automated reply saying no one will see it!! This is using the email they direct you to use. I found a different support email and tried that 4 times with not a single reply. It did NOT bounce back as undeliverable.
I was given a shipping date for my items. I just now found a phone number to use and someone answered! They tell me my order is on back order and won't arrive for another 3 weeks! They did not see fit to tell me anywhere along the way so I could make other plans. You can't get tracking information unless you download a third party app which I don't trust now that I've been trying to work with this company. I was begining to wonder if it is a legitimate company, that's why I looked into the BBB. Apparently they do exist. Its' not worth the frustration and unknowns. Don't do it. You'll be sorry you did. I shop online all the time and this is the worse experience I've ever had.