Quiksilver.co.uk Avis 

I really like the Quiksilver brand - it makes stylish quality clothing that fits and looks good. The prices on the website/app are very appealing but it is let down by poor order fulfilment and unrealistic delivery timescales. I would buy from Quiksilver again if this was improved.

Boys T-shirts purchased. Great product, good fit, and really good members benefits. Would recommend and will shop again.

Good quality hat,, fits perfect.

Quality items with quick delivery

Great selection of clothing - Always love the quality of Quicksilver.

I had an item that wasn't available and the cap I ordered was in a bag and squashed not in a box like when I usually order hats

Some good product, but some poor quality

Purchased 30/01/26
Only received half the Order and has now been 2 weeks waiting for the other half.
Returning all items and going elsewhere.
Items from china/ USA / Australia haven’t even taken this long, the European warehouse excuse doesn’t sit well.
DONT BOTHER/ WASTE OF TIME

non delivery and poor customer service response

Long delivery time thought it would not arrive

Website is well set out making ordering so easy.

Great quality and good style and fit.

Great service!

Have been buying quicksilver brand for a number of years now. Always great quality and on point with design.
Only slight disappointment is sometimes part of order is cancelled due to lack of stock. Suggest maybe a note on website that stock levels are low would be useful

ordered 2 items that were in stock - 1 got delivered and the other item said it was out for delivery but then ended up out of stock - customer service just fobbed me off and said order whats in stock - complete waste of time and needed this order as i was going away. Would NOT recommend

I have used their customer service messenger (which is there only way of customer care comtact) 6 times in the last 3 weeks, I’ve emailed, I’ve messaged via X, Facebook and Instagram. And I have had NO replies what so ever. Customer service is awful, and I’ve been a customer for 20 years! So dissapointed. No way of reaching anyone in customer services

Order delivered incomplete, ie one item missing, without comment or explanation from Quicksilver

I was very disappointed with my order experience. Firstly, my order was split into two deliveries, which created unnecessary packaging waste and increased the carbon footprint. One of the items—a hat—was also far too small for a 13-year-old child. It barely sat on the top of his head and didn’t even cover the ears, making it only suitable for a baby or toddler.

To make matters worse, the item was held for two weeks, which is far too long. It seems there was no stock available, and if that’s the case, items should be marked as “out of stock” until they can be delivered. Customer service throughout this process was poor, providing little guidance or support.

Overall, I feel the company needs to manage stock levels, product descriptions, and deliveries more efficiently to avoid unnecessary waste, delays, and frustration for customers.

They lie about delivery times, the product page says it will be delivered on one date then it doesn’t actually even ship till 5 or 6 days after that date. They hide behind small print saying dispatch may happen in 5-7 days or stuff about different European and uk warehouses but at the end of the day the initial information on the product page is just lies.

I received the wrong item in the Medium size. I would like to order again but the discount offered on that first purchase is not available for a second purchase but it is not my fault it was the wrong item.